Verizon Communications Inc. (NYSE:VZ)
Q2 2009 Earnings Call
July 27, 2009 8:30 am ET
Ron Lataille – SVP IR
John Killian – CFO
Denny Strigl – President & COO
David Barden - BAS-ML
Michael Rollins – Citi
Simon Flannery – Morgan Stanley
John Hodulik – UBS
Jason Armstrong – Goldman Sachs
Mike McCormack – JPMorgan
Chris King – Stifel Nicolaus
[Tim Horan – Oppenheimer]
Phil Cusick – Macquarie
Good morning and welcome to the Verizon second quarter 2009 earnings conference call. (Operator Instructions) It is now my pleasure to turn the call over to your conference host, Ron Lataille, Senior Vice President, Investor Relations of Verizon.
Good morning and welcome to our second quarter 2009 earnings conference call. Thanks for joining us this morning. I'm Ron Lataille. With me this morning are Denny Strigl, our President and Chief Operating Officer, and John Killian, our Chief Financial Officer.
Before we get started let me remind you that our earnings release, financial statements, the investor quarterly publication and the presentation slides are available on our Investor Relations website. This call is being webcast and if you would like to listen to a replay you can do so from our website.
I would also like to draw your attention to our Safe Harbor Statement. Information in this presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. Discussion of factors that may affect future results is contained in Verizon's filings with the SEC, which are available on our website.
This presentation also contains certain non-GAAP financial measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are also on our website.
Next I'd like to quickly cover the difference between reported and adjusted earnings for the second quarter of 2009. In the second quarter reported earnings per diluted share were $0.52. Adjusted earnings per share before the effects of special items were $0.63. We are excluding the following special items from adjusted results.
The first item is an after-tax charge of $253 million or $0.09 per share for pension settlement losses resulting from our separation plans. Pension accounting rules require that settlement losses be recorded once prescribed payment thresholds have been reached.
We are also excluding an after-tax charge of $60 million or $0.02 per share which is for merger integration costs and acquisition related fees. Amortization expense related to customer lists is not part of the special items that we have excluded from adjusted results. This represented a little more than $0.01 of EPS in the second quarter and is estimated to be about $0.05 for the full year.
Also as we stated last quarter the wireless properties that we will be divesting in connection with the Alltel acquisition are included in our current wireless results and will be until those transactions close. In addition the wireline properties which will be spun off and acquired by Frontier will remain in our results until the closing of that transaction.
With that I will now turn the call over to our Chief Financial Officer, John Killian.
Thanks Ron and good morning to everyone. Before we get into the details of our quarterly performance, I’d like to share a few of my perspectives on our results. When I look at the quarter I believe that our results show that we are very sound financially and we’re executing with a great deal of discipline.
Clearly the broader economic issues are affecting the business. However I am very pleased with the success we had in wireless, FiOS and strategic business services this quarter. I think this reflects the best assets in the industry, great scale, affective marketing, and a seasoned management team.
I’m already looking ahead at the opportunities we have both in terms of revenue initiatives and cost savings. So while the current environment is challenging, there are still ways we can improve operations and I am very focused on these areas.
So let’s start on slide three with our consolidated results, overall on the top line we generated pro forma revenue growth of nearly 2%. As Ron indicated we produced $0.63 of earnings per share in the second quarter bringing our first half total to $1.26.
Cash flows from operations were strong in the first half of the year, growing nearly 12%. Free cash flow of $6 billion was significantly higher than a year ago, up $1.8 billion year to date. Capital spending was down 3.6% for the first six months. As I said on our first quarter earnings call, we will be very disciplined in terms of capital allocation and spending in order to maximize free cash flow.
As far as the balance sheet is concerned, debt reduction is going according to plan. Net debt stands at $64.1 billion, which is about 1.8x EBITDA for the last 12 months on a pro forma basis. We’ve completely repaid the $12 billion bridge loan associated with the Alltel transaction through the issuance of a series of notes at Verizon Wireless with varying amounts and maturities together with cash generated from operations.
Okay, let’s take a closer look at the revenue trends starting on slide four, in the second quarter I would say that there are two trends effecting revenues. First there are several areas of the business that continue to perform well and post solid growth, most notable wireless services and wireless data revenue.
I’ll provide further details in a couple of minutes but I would emphasize that wireless is an increasing percentage of our overall revenues. Wireless currently makes up more than 57% of our top line and after the Frontier transaction it should be more than 60%.
On the wireline side we’re seeing solid growth in FiOS, which is driving good consumer growth and with the enterprise market new services like IP are also performing well. This growth is the result of our consistent approach to network investment and indicates that we continue to compete effectively and provide the products and services that customers continue to find valuable.
The second trend is more obvious, and that is the continued impacts of the economy, especially in the business markets. These adverse effects are primarily in volume driven products most notably voice. And we’re seeing these effects in the small, medium, and large enterprise markets.
In the aggregate second quarter consolidated revenues were still up both sequentially and year over year. Now let’s go through the segments starting with wireless on slide five.
Total operating revenues for the quarter were $15.5 billion, up 27.7% from a year ago. On a pro forma basis total wireless revenues increased 7.6% and more importantly total service revenues were up 9%. And we continue to produce year over year growth in total service ARPU with an increase of 0.6% on a pro forma basis, which is a good result.
Taking a look at customer results we turned in another very good quarter of high quality customer growth. Gross ads of 4.7 million were essentially flat year over year do in part to lower demand on the business side. Net ads totaled 1.1 million, all retail and essentially all postpaid.
Retail prepaid net ads totaled 67,000 in the quarter. So we ended the quarter with a total of 87.7 million customers, 80 million or 91% of our base is retail postpaid. Of the rest, 5.2 million are retail prepaid and about 2.5 million customers are from resellers.
Churn improved sequentially but was up from second quarter last year. On a pro forma basis total churn of 1.37% was up 14 basis points year over year and retail postpaid churn was up 12 basis points to 1.01%. The up tick is primarily due to cyclical factors with about half attributable to business related disconnects of PC cards and the rest mainly line disconnects in small business.
Overall our wireless segment continues to produce solid growth in both customers and revenue. Let’s take a closer look at the drivers of wireless revenue growth. As you know data continues to be the predominant driver of top line growth in wireless. And it is increasingly becoming a larger part of a growing revenue pie representing more than 29% this quarter.
Data revenue growth was 33.2% this quarter with non-messaging services up 44% and messaging up 20%. Data ARPU increased to just $15.00. Customers are increasingly seeking broadband mobility which is expanding the demand for products and devices that leverage on network data capacities.
PDA’s and smart phone sales remained strong representing about 40% of new device sales this quarter. Continued growth in PC cards despite some cyclical effects and new products like netbooks, and MiFi devices are also helping to expand the mobile broadband market.
We see plenty of upside revenue opportunity and the proliferation of new devices in the pipeline will stimulate both adoption and demand for increased wireless broadband data usage. The main point here is that we are leading the industry in the deployment of LTE and we are the most proactive company in enabling and preparing for continued growth in wireless data.
Starting with our acquisition of nation wide 700 megahertz spectrum coupled with our open development initiative, our leadership in the deployment of LTE, the formation of the joint innovation lab, and several other innovative partnerships we continue to position ourselves to benefit from the growth potential of broadband mobility.
Another important area is the growth of mobile applications. We are intent on making the Verizon wireless platform the choice for developers. Tomorrow we’re holding our first ever Verizon Developer Community Conference in San Jose, which will be focused entirely on fostering the development of new mobile applications.
We will detail how developers can take advantage of new tools and resources to build great applications for our more than 87 million customers. There is a lot of excitement building around this event and our goal is to have our App Store up and running by the end of the year.
Clearly we feel very good about the competitiveness of our wireless business. Our second quarter performance once again demonstrates our ability to achieve both solid growth and strong profitability. And this value creating model is producing continued growth and free cash flow.
As you can see on slide seven, EBITDA was $6.2 billion this quarter, up 9.4% from last year on a pro forma basis. The second quarter EBITDA margin on service revenue was an industry leading 46.3%. Wireless capital spending was $1.8 billion in the second quarter for a total of $3.3 billion year to date.
The integration of Alltel is going very well. Nearly half of the former Alltel customer base has been converted to our billing system and they now have access to our full suite of products and services. And we are track to convert essentially all customers by the end of October.
So to sum up, solid growth, profitability and cash flows from our wireless segment, let’s move to wireline. As I indicated earlier we saw a good success in the consumer market as FiOS continues to be a superior product, driving overall growth in consumer revenues. We have great momentum in FiOS which provides us with a significant opportunity to drive further growth in both customers and revenue.
FiOS continues to expand into new areas and we plan to have about 70% coverage of our telecom footprint subsequent to the Frontier transaction. In business markets we continue to see economic conditions effecting both revenues and margins. From a profitability perspective wireline margins have been impacted primarily by cyclical economic pressures.
In addition there are headwinds from incremental pension and OPEB costs. I have been very focused on the cost side since taking over as CFO. Although we are taking steps to mitigate the negative impacts of the economy in the short-term, we also need to more significantly reduce the wireline cost structure over the next 12 to 18 months.
As part of our ongoing program to resize and reduce the cost structure we reduced headcount by more 8,000 over the last 12 months. We plan to do more than 8,000 in force and contractor reductions in the second half of this year. We are also attacking all other cost categories include network integration, travel, sourcing, rationalizing our real estate portfolio, and all other areas.
Let’s take a closer look at revenues starting with mass markets, mass markets includes consumer, and small and medium business with a majority of these revenues in the consumer market where FiOS broadband and video continued to drive revenue and ARPU growth. Second quarter consumer revenues grew again this quarter by 2% year over year, FiOS revenues totaled more than $1.3 billion in the quarter, up 60.3% compared with the second quarter last year.
We’ve also seen consistently strong growth in consumer retail ARPU which increased to more than $72.00 this quarter up 13.7% from a year ago. FiOS ARPU remains very strong at more than $135.00 per month. On the traditional access line side of the business we saw modest improvement in the level of total switched access line losses.
We had another great quarter of FiOS performance adding 300,000 TV customers and 303,000 internet customers. Our penetration rates are strong and we continue to expand FiOS availability. In the past 12 months we’ve increased our base of both FiOS TV and FiOS internet customers by more than 1.1 million.
And we’ve expanded the availability of our FiOS triple play by about 46% to 10.3 million homes open for sale as the end of June. And DSL is holding its own, especially when you recognize that between 20% and 25% of the FiOS gross adds are DSL migrations. The positive implications are twofold.
One we are taking market share from cable and two we are successfully up selling FiOS to our existing broadband customers. From a FiOS deployment perspective we passed an additional 650,000 homes in the quarter which puts us at 13.8 million in total. We are on track to be substantially with the deployment by the end of 2010 which has positive implications for both capital spending and free cash flow.
We are very pleased with our progress in FiOS. The financial model is working; consumers recognize it as a high quality service that is superior to anything in the market today. There is plenty of marketing buzz and demand is strong. The key point here is that we’ve been able to replicate the operational and financial success we experienced in the smaller early markets like Texas, across our newer and larger markets like the Potomac region which includes Virginia, and Maryland.
Our increased scale is driving revenue growth, higher ARPUs, and improving margins. We continue to enhance the customer value proposition by introducing new features and functions which further differentiate FiOS in the marketplace. Examples include faster upstream and down stream internet connection speeds, our localized FiOS one news and information channel, which is available in certain markets, and interactive applications which allow customers to interact with sites like Facebook and Twitter while watching TV.
Let’s turn next to the rest of the wireline revenues which include global enterprise and wholesale. When I look at the large enterprise business markets, I think there are four notable trends effecting both retail and wholesale revenues.
First as I mentioned earlier we continue to see year over year growth in strategic services particularly global IP. Second, the cumulative effect of unemployment is clearly impacting usage volumes. Third, delayed decision making on the part of CIO’s is adversely effecting IT spending and CPE sales, and fourth, negative foreign exchange currency effects continue to impact year over year revenue comparisons.
From an operational perspective we continue to compete very well. We have not lost any major customers and we’ve been successful in terms of new contracts with some good wins this quarter. So we’re encouraged by that.
Longer-term the continued shift to private IP and managed services is creating global opportunities for companies like us. We are very focused on positioning ourselves to capture our share of these opportunities when the economy improves.
In June we introduced a very comprehensive on demand cloud based computing as a service solution for enterprise customers. This service which leverages our global IP infrastructure and data centers will help business and government agencies be more efficient and securely manage IT resources in a very cost effective manner. We expect a great deal of interest from many of our enterprise customers, particularly in this resource constrained environment.
So on the wireline side we have good growth with FiOS and IP services offset by cyclical impacts in business. We are focused on trying to mitigate these impacts on our profitability although we realistically expect these pressures to continue throughout the second half of the year.
So to quickly sum up, our second quarter and first half performance reflects good operational execution in the key strategic areas. Our balance sheet is healthy and will continue to improve over the next few years as we pay down wireless debt. We are very focused on our cost structure and believe there are significant opportunities to reduce costs over the next couple of years.
Our cash outlook is strong and will allow us to continuing investing for growth while improving our capital efficiency and paying attractive dividend creating value for shareholders. We are making good progress on the strategic front both in terms of the continued integration of the Alltel properties, and in preparation for the divestiture of the wireline properties to Frontier.
Lastly we recognize the impacts the current economy is having on the business and we are focused on ways to offset these effects. And with that we are ready for your questions.
(Operator Instructions) Your first question comes from the line of David Barden - BAS-ML
David Barden - BAS-ML
Two if I may on wireless pricing, first at the higher end of the market, as you are about to deploy LTE data services this year and then more broadly next year, how do you think about the pricing model and preserving the revenue contribution you’re getting today from the 3G service set. Are you expecting people to spend up or how do you plan to preserve the value that you’ve created in 3G [overlaying] this product, and then at the lower end, obviously there’s been a tremendous amount of focus on your partnership with TrakPhone, some have theorized that it’s a Trojan horse to destabilize the market at the lower end and as part of a broader strategy there, could you talk through how you’re thinking about that relationship and what its intended to accomplish and where it stands today.
I’ll start with the front end on the LTE and then Denny will hit the TrakPhone part of it, we’re very early days obviously on LTE. We’re doing our trials this year. We’ve talked about deploying next year to 30 markets, 100 million pops roughly. A lot of the pricing that we will have out in the marketplace initially will be on our broadband access kinds of offerings.
It will very much follow the kind of pricing structure that we have in place today. We’ll be 12 months down road when we’re, in a much bigger rollout there. So we’ll continue to monitor the market. The other thing with LTE though, there are a range of other applications, machine to machine, kinds of things.
So pricing structures for that will evolve as we go through the next 12 months.
I like your Trojan horse strategy, but frankly that wasn’t our intent. So we know investors have been interested in TrakPhones’ introduction of the product that they call Straight Talk. And we’re not here to disclose the terms and conditions of the contract that we have with any of our partners, but I will address some of the broader issues of the TrakPhone arrangement.
First of all I think that we’ve been very consistent in our comments that our key focus has been and will continue to be on the retail postpaid market and there is no change in that strategy. That doesn’t mean however that we’ll ignore the prepaid or our reseller partners. The second point that I would make is that we’ll always look for opportunities to capture share on a profitable basis but we wouldn’t do that by cannibalizing our own postpaid base.
So our TrakPhone agreement is consistent with the points that I’ve just made. Of course TrakPhone decides on the retail price that it enters the market with and the use of the Verizon wireless brand on the packaging of that product is an experiment or a trial if you will.
Its too early to say if the licensing of the use of the brand will continue. It’s a six month trial and we have the flexibility to pull the brand name at any time. So as I said, I won’t disclose any specific terms or pricing, but you can assume that our contracts are designed to provide flexibility and periodic opportunities to evaluate performance and make any adjustments that we feel may be necessary.
Your next question comes from the line of Michael Rollins – Citi
Michael Rollins – Citi
Just two questions, first I was wondering if you can give us a sense of where the Alltel synergies stand in dollars, I realize its early, but as of the second quarter that would be great. The second question is if I look at the wireline business the primary line loss improved it looks like roughly 100,000 year over year in the second quarter and I’m wondering if you can talk about that trend a little bit more in the sense of is it a gross add versus churn issue, and is it a FiOS versus non-FiOS market issue and give us maybe a little bit more color as to what’s driving that and whether this is something we should expect to see in the future.
On the Alltel synergy side we’re making very good progress here on the Alltel synergies. We have converted a couple of, two out of the four regions, to our billing systems now. That has gone extremely well. Signage, stores, all of that is progressing along the way. As you remember we said first full year would be somewhere in the range of $500 to $600 million of expense synergies.
We still feel very good about those numbers, very confident on that. What I would tell you is in the first half of the year we’ve realized about 25% to 30% of that synergy level so there will be more of an up tick as we get into the second half of the year on benefit. Likewise our [inaudible] will also go up on the capital side related to Alltel integration.
On the access line side, we clearly do see a benefit as we get FiOS out more into the marketplace. Our performance in non-FiOS areas is not quite as good as the FiOS side so the success we’re having with FiOS is helping us on the access line side.
We do have tremendous attention on non-FiOS areas also from a management and performance perspective.
And if I could just add to what John has said here, we often get the question concerning cable competition in small business and so my comment addresses that small business market in particular. So we are seeing an economic impact and some shift to wireless. We think that we’re holding share and there has been I guess I would call it at this point limited impact due to cable competition but we’ll monitor that closely.
We’re focusing on our marketing message to small business customers. We’re making sure the accounts that we have are covered with the proper level of sales team coverage. And similar to what John mentioned extending FiOS to multi tenant units for small business customers is certainly in our game plan.
Your next question comes from the line of Simon Flannery – Morgan Stanley
Simon Flannery – Morgan Stanley
You talked about accelerating cost reduction plans in the wireline space, can you give us a sense of what the timing on that will in terms of the heads coming out, has that started already, will that start, go through Q3 so you’ll really see a bigger impact in Q4 then in Q3 and then if you could help us understand a little bit more where you are in understanding the capital spending associated with rolling out LTE.
The force reductions and the expense reductions that I mentioned in the wireline business and for backdrop here is I really said over the next 12 to 18 months we will have a lot of attention, we have in the past, but we will really be accelerating our attention on the cost side of the equation particularly in the wireline business.
But force is starting to go off as we speak. A good size of the force reductions will occur in the third quarter. There will be some also in the fourth quarter. I had mentioned that if you look at the wireline side of the business over the last 12 months we reduced the force by about 8,000 in total. We’ll do at least that in the second half of the year when you look at force and contractors and candidly we’re looking at all other areas of expense also.
On your LTE question, maybe it would be helpful if I just clarified our current game plan with LTE, so we plan to conduct LTE trials in Seattle and in Boston later this year. We’re working on a launch of commercial LTE services in up to 30 markets next year. Our plan is to cover 100 million pops. In 2011 and 2012, we’ll continue to expand significantly with the ultimate goal being to cover all of our pops with this great product by the end of 2013.
The financial impact of LTE this year I would call no specific bubble in our numbers. It’s a very small amount. Next year we will be spending on LTE. We haven’t made public that amount but I will tell you that its no significant addition on top of our planned capital budget for the wireless group.
Your next question comes from the line of John Hodulik – UBS
John Hodulik – UBS
Just a quick follow-up to that, the cost reductions that you have planned for the second half, do you think there’ll be enough to sort of arrest the sequential decline we’ve seen in wireline margins or do we have to wait for a turn in the economy and an improvement in the business market for that to either stabilize or start heading in the right direction. And then secondly on broadband you had a strong broadband quarter, can you just talk about the trend you’re seeing in that business. Were there new promotions that were driving it or is it just a function of strength that you saw in the overall FiOS growth.
On the margin side of the business the cost efforts that we will have in the second half of the year will certainly help on the margin side continuing to get further down the path with FiOS will also help. That being said we are facing still the cyclical pressures that are effecting our enterprise, our small business and our wholesale side of the house.
So we’ll really have to see how that plays out. We have a lot of attention on margin as I talked about on the front end here on the expense side. There are a number of things we’re also doing on the FiOS side including we have a price increase going in for new customers and customers that will be coming out of contract so that will also help us from that perspective.
On the broadband growth side, let me first say that we have been focused on keeping our DSL customers and probably more in this last six months then we had in the past, very focused on the packages that we provide and making sure that our customers understand that they’re important and that we do have a good DSL product.
Now, let me comment a bit, I think you may know some of this, in terms of the promotions that we had in the second quarter for FiOS. So we have three triple play packages, good, better, best. Our prices range from $99.99 to $134.99. That is before the premium add-ons that we offer.
As you move from good to best, you get higher internet speeds for example, good generally comes with 15/5 speeds and we have areas with 35/20 speeds in our best packages. TV adds, additional channels for our customers. Additional high definition channels and premium channels. A very competitive offering I think you all know.
We’re currently offering a netbook or camcorder for customers who sign up for the better and best offers. The netbook is about a $300 value and we send the customer a voucher after they’ve been with us for 90 days which they can send to Compaq for the computer. They pay the shipping and handling cost of about $45 to $55.
If an existing FiOS customer adds internet or TV, they can get the camcorder free or for $99 they can get the netbook and I think as you know we change our promotional offers periodically. And the current offer should end with, in another couple of weeks and we’ll come to market with yet an additional offer.
So we’ve been very aggressive in going after both FiOS and keeping our DSL customers.
Your next question comes from the line of Jason Armstrong – Goldman Sachs
Jason Armstrong – Goldman Sachs
Couple of questions on wireless and maybe a follow-up on the wholesale strategy and maybe specifically just how we should think about the modeling of this from a margin perspective, maybe specifically is this a segment where you’re requiring at least retail like EBITDA margins in order to facilitate resellers on the network. And then second question just on wireless, a number of competitive handset offerings surfacing late in the quarter whether it’s the new iPhone, the Palm Pre, etc., obviously they surfaced in more the June timeframe which seems to raise the risk profile a little bit as you’re exiting the quarter. Can you step us through the trends and maybe speak to the exit rates you saw.
When we look at the reseller line of business as well as our prepaid side, clearly we’re very conscious of what the margin contribution is. We’re also very conscious as Denny mentioned earlier of, with our prime strategy being the postpaid side, not risking the cannibalization of that postpaid stream.
So we have tremendous attention around the margin levels. We don’t provide information in terms of what kind of margin levels we’re driving on the postpaid side, the retail side versus the wholesale side. But let it just suffice to say it is an area of focus for us. On the reseller channel you don’t have the marketing expenses, you don’t have the cost of acquisition.
It hasn’t been a big impact on us either if you look in the second quarter, not a lot of [ads] on the reseller side.
You can expect to see a steady stream of attractive devices coming from Verizon wireless, for example we launched the Blackberry Tour on July 12. We plan to refresh the Storm later this year. Android is on our roadmap. We have Motorola devices that are coming and we plan to offer the Palm Pre early next year and we have continued excellent relationship with LG and Samsung.
So yes, we do have a great device lineup. By the way they’re in the market today. They only improve going forward and we feel very good about that.
Jason Armstrong – Goldman Sachs
Just asking more about competitive offerings that you saw, the churn results seemed better than I think we and most people were expecting, that was a positive surprise. Can you talk to the trends within the quarter, I think the [bear case] here might be that June maybe there was a little bit more pressure then the other months just related to the competitive offerings. Can you speak to that.
On the churn side, Lowell and his team have a lot of focus around churn. We improved sequentially from the first quarter up slightly from the same quarter a year ago. Most of that candidly was driven by impacts on the business side, broadband access, loss of employment, those kinds of things.
Your next question comes from the line of Mike McCormack – JPMorgan
Mike McCormack – JPMorgan
Maybe to circle back on Jason’s questions real quickly, just on the iPhone impact, of 3GS the $99 iPhone, are you seeing any significant differences this time as opposed to when they rolled out the first 3G phone last July and then secondly on the enterprise side, obviously the economy is having an impact there, but I’m wondering if there’s not also some more aggressive behavior by some of the competitors whether it’s the small, medium sized opportunities or even at the large side, getting more aggressive on price trying to take obviously tougher share.
I understood Jason’s question also, so let me hit the iPhone head on here. So clearly the iPhone has been a successful device which for us has expanded the overall smart phone market. It has had an impact on our reporting ratio. We’re still competing successfully in the marketplace and we’ll continue to do so.
I think that the lineup that I mentioned, the pipeline of products we have coming I think leave us in a strong position. Yes we did see an up tick in the last couple of weeks of June, no question about that. But I think we’re extremely well positioned going forward.
On the enterprise side of the business we would really point to the cyclical impacts, what’s happening with employment, particularly the loss of employment. We’re not losing business to be candid with you to competitors. If anything we are positive in terms of new customer contracts, very strong retention with the existing customers.
We think we’re very well positioned for when the economy turns around, employment starts to turn around. Fran Shammo who runs that business and his team has had tremendous focus around cost as we’ve gone through this downturn and trying to minimize any impacts on margin as we go through here.
So competitive activity really hasn’t been the issue as it relates to us. Its been much more the economy and employment.
Mike McCormack – JPMorgan
How would you characterize the pricing environment, unchanged.
I think it is. I think we talked about on the last quarter call that we had seem some stabilization which we think is important. I think we continue to see that to be quite candid with you right now. So I wouldn’t say the pricing environment has been a big negative this quarter.
Your next question comes from the line of Chris King – Stifel Nicolaus
Chris King – Stifel Nicolaus
Just wanted to get your thoughts on a couple of the recent developments in Washington, you have been fairly proactive on a couple of issues, handset exclusivity, and roaming being two of them. Just was wondering what your initial feedback that you were getting from Washington on those steps that you have a take in and how you view the environment seems to have turned to be a little bit more aggressive going up against the large Telcos in the US, just wanted to get your thought process on that and what you see over the course of the next six to 12 months that’s kind of impacting the Washington environment.
On the handset exclusivity piece, so we did announce a six month handset exclusivity limit so we were attempting or are attempting to be proactive there. Any new exclusivity arrangements we enter with handset makers will last no longer than six months for all manufacturers and all devices, exclusivity arrangements, we strongly believe do promote competition and innovation in device development and design.
So our take here is is that this approach is fair to all sides. When you think about what Apple has done in bringing the iPhone into the marketplace it truly has accelerated innovation and as we talk to all of our manufacturers everybody has come out with their own iconic device and I think that this has been very good overall for our customers.
Relative to what we read about the DOJ review, if the DOJ conducts an investigation, we think that they’ll find a track record of vigorous competition. It has always been that way in the wireless business. We, Verizon Wireless, has demonstrated over and over again our dedication to competition on the merits of our products, our services, our prices.
I also think the record shows that the wireless and wireline markets overall in the US are extremely competitive at this point with many new players in the marketplace. Relative to roaming we work out roaming agreements with carriers on a carrier by carrier basis and I will tell you that we work very hard to make sure our roaming agreements are fair.
We feel that we have a very good track record and a strong position.
Your next question comes from the line of [Tim Horan – Oppenheimer]
[Tim Horan – Oppenheimer]
On the TrakPhone deal I’m assuming that the pricing that you’re offering is multiyear other than the brand name, would this be considered a [more] multiyear agreement. And I know on some of the television advertising that you also use, talk about America’s most reliable network or best network, I don’t know if that’s part of the contract or not of the six month trial, and then secondly if you could give us a quick update on Frontier, how is the process going and maybe what are the main regulatory concerns.
On the Frontier piece let me start with that, we filed the S-4 on Friday, so we’re starting to get into a period where we’re limited on how much we can say. We’ve made all of the regulatory filings so we’re making all the progress we need to make there. We think Maggie and the Frontier team have done a very good job speaking about the transaction and we think everything is going quite well from that perspective.
On the TrakPhone piece here, yes it is a multiyear agreement in terms of pricing and those kinds of things. From a branding as Denny mentioned earlier it’s a six month trial and we have the ability to pull that earlier if we chose to. I’m not sure myself about the, America’s network piece of it.
To be honest I’m not sure, we’ll look into that and get back to you on that. The only other piece I would add is we do strike multiyear contracts with our resellers.
[Tim Horan – Oppenheimer]
Could you just about maybe what the main regulatory concerns were going through the Frontier process, the conversations you’ve had.
I think I’m limited in how much I can say but I think you know what they are. Its continued investment in those particular territories as they get spun out would probably be at the top of the list. As always, quality of service, those kinds of things would also be there.
Your next question comes from the line of Phil Cusick – Macquarie
Phil Cusick – Macquarie
Just a quick follow-up on Tim’s, on the wholesale side, are you telling us you have no ability to pull back the pricing the TrakPhone has put out there, that it’s a multiyear contract and you don’t have any control on them essentially offering a 60% discount on your service. And second the inventories I noticed were up pretty substantially sequentially, you talked about free cash flow plan, but is there anything in particular that’s ramping up on the inventory side because we had talked with Doreen back in January and she was talking about set top boxes and handsets both down by quite a bit.
Let me hit the cash flow and inventory, we have tremendous focus on cash from ops and free cash flow. We had very good growth, 12% growth in cash from operations, 43% growth in free cash flow. We also have focus to be honest on all balance sheet items, working capital. The issue in the quarter was, you are right, we had some inventory buildup. That was principally as we get into the third quarter on the wireless side.
It was stocking for the Storm and some of the other new devices. We’re very comfortable with those levels there. We’ll continue to work that off as we go through the year. But that’s really what drove that. Seasonally in the second quarter, receivable balances if you look back at time, go up a bit. It all has to do with billing cycles and those kinds of things.
So we’re not at all uncomfortable with the inventory level or what’s happening from a working capital perspective.
So back to the TrakPhone agreement and I think that I mentioned that we don’t disclose any specific terms or the pricing that we offer to resellers. You can be assured that the contract does provide flexibility and opportunities to make adjustments as necessary including pulling the brand name. No to your point on the pricing with which TrakPhone enters the market, we have nothing to do with that. That is strictly TrakPhone’s prerogative and not something that we would ever interfere with.
Phil Cusick – Macquarie
On the inventory side, you mentioned that there was stocking for the Storm, it seems like that’s not going to launch for quite a while—
No, if I said the Storm, let me correct myself, the Tour, the Blackberry Tour that just came out in July. That was one of the issues plus the back to school season. Historically we go up on inventory in the third quarter. We went up a little bit more this year. That really was tied to the Tour introduction that I think Denny mentioned on July 12.
I’d like to turn the call over to Denny for some concluding comments.
Thank you Ron and thanks everybody for your questions this morning. I have just a few comments before we close this call. First, these are challenging times but we stay focused on our strategy of growing revenues, taking share, and improving profitability in each of our business units.
The state of the economy may be more difficult now, or make it more difficult in the short-term but we will try to offset the negative impacts as much as possible by doing what we do best and that is managing and reducing cost and being disciplined about our capital expenditures.
Second, I think we’re in a good position to quickly take advantage of the recovery when it does develop. Our customer relationships remain very strong. We continue to rank high in customer satisfaction surveys in wireless and in FiOS and JD Power and Associates just ranked Verizon business highest in customer satisfaction among large enterprise customers, I might point out for both data and voice services.
So eventually pent up demand will result in improved top line numbers and improving margins and finally, we’ll continue to take steps that will enable future growth. A good example here is in our wireless company. We’ll continue to combine the industry’s best spectrum and LTE technology to give us an advantage in speed, coverage, capacity, and cost.
And we’ll leverage these network capacities with products that realize 4G’s potential. John mentioned the Developer Conference tomorrow which will help us create a robust application store and developer community. We’ll also be announcing tomorrow an innovative partnership to provide some advanced services and tap into some significant market opportunities ahead of us in the wireless business.
So although the short-term may be challenging, we believe we have the solid growth opportunities ahead of us and I’ll conclude just once again by thanking you for joining us this morning.