J.D. Powers: Apple Best Among Consumer & Business Smartphones

By John Biggs

According to a J.D. Power study, Apple (AAPL) has been named number one in consumer satisfaction in the consumer and business smartphone market while LG is number one in the traditional feature phone market.

First, a bit of explanation of terms. In this case, a smartphone is a phone with an operating system that is able to run more than the built-in application deck. A feature phone is a phone with a pre-set deck that perhaps can allow downloads but is not considered a smartphone. The Blackberry is a smartphone while the Moto RAZR is a feature phone.

Based on a set of criteria, Apple scored highest over LG and Blackberry in the business category and highest in the consumer smartphone category, over second-place RIM (RIMM).

LG ranked highest in satisfaction in the feature phone market.

Consumer smartphone users ranked Wi-Fi, touchscreen, and GPS as the most important features in a smartphone and 40 percent of the 1,148 respondents claimed to have replaced their landlines with cell phones. About half download entertainment software while 46 percent have downloaded travel apps like weather and maps.

You can read more about the study here.

Original post

Comments

[JamesApple:]

Fittingly I am using a 32 gig iPhone 3GS and a LG Neon.

I have 3 old beaten up blackberrys resting peacefully in my dresser drawer.

Oct 08 06:03 PM

[davswa:]

One brief comment about iPhone apps. You'd think that with 75,000 (or whatever crazy number it is today) apps available on the iPhone there would be hundreds for every possible use. But the truth of the matter is that for most specialized niches there are a few or maybe a dozen and sometimes none of them are exactly what you want or need. I think that is important when you think about how useful a device is really going to be. You need a mountain of applications in order to find that golden nugget.

In my case I have recently purchased applications to manage grocery shopping lists, record and graph medical information such as blood pressure and weight (which my doctor has said is extremely helpful), and manage file transfers to and from an ftp server.

None of these are earth shattering but they add incremental value far beyond the $1.99 pricetag I usually fork out. In my mind that is the true power of the iPhone. Allowing thousands of developers to make a living providing the masses with simple and effective tools that save time and improve our lives.

Oct 08 06:31 PM

[Bonemesly:]

No foolin'!!!!

Oct 08 08:19 PM

[Aussie Machead:]

What other phone includes handset features such as the new EYETV - lie in bed or even in the bathroom - you can watch the EYETV shows delivered over WIFI from EyeTV on the computer. By the time I have read books on Stanza, watched live TV or EyeTV recordings!!!, done my dieting (better than Weighwatchers and 10% of the price), mapped a series of facility locations linking an email with addresses to the inbuilt GPS Google Maps, edited a few Word Documents, added genealogy material to the computer based Reunion when visiting relatives, skyped friends and colleagues around the world, used Tom Tom on the road, listened to radio from anywhere in the world, made postcards to email on the run, found the time of the next Tram or train... The other phones just don't know what features are.. The iPhone and inventiveness of the thousands of developers is just amazing. NO WONDER THIS IS NUMERO UNO

Oct 09 12:25 AM

[jmmx:]

@davswa

If you want the perfect app for recording medical info - I suggest you purchase Bento database - It is really easy to use and you can create exactly what you need. It can then be added to your iPhone.

You will need a Mac.

www.filemaker.com/prod...


On Oct 08 06:31 PM davswa wrote:

> One brief comment about iPhone apps. You'd think that with 75,000
> (or whatever crazy number it is today) apps available on the iPhone
> there would be hundreds for every possible use. But the truth of
> the matter is that for most specialized niches there are a few or

> In my case I have recently purchased applications to manage grocery
> shopping lists, record and graph medical information such as blood
> pressure and weight (which my doctor has said is extremely helpful),
> and manage file transfers to and from an ftp server.
>
> None of these are earth shattering but they add incremental value
> far beyond the $1.99 pricetag I usually fork out. In my mind that
> is the true power of the iPhone. Allowing thousands of developers
> to make a living providing the masses with simple and effective tools
> that save time and improve our lives.

Oct 09 01:21 AM

[jmmx:]

The interesting thing - that is not mentioned - is that iPhone pretty much creamed them! The iPhone has 27 out of possible 30 points (loosing all 3 in battery) and the next has 20 points - pretty much the same in consumer and business. Wow!

Palm's satisfaction is pathetic (with exception of battery).

This is Apple's M.O. Detractors are always talking about Apple buyers being fools and "drinking the kool-aid" and suckers for the marketing and "pretty, trendy form." Yet the Apple aficionados have long understood that this is all only part of a complete package that provides the experience sought by the Total Quality crowd of "exceeding expectations." THIS is - and always has been - Apples prime objective, and is the source of their current success.

Oct 09 01:34 AM

[JamesApple:]

All these laurels heaped on Apple Power are mere tips of the iceberg for Apple. 75000 apps for the iPhone were all developed without your user requirements. The Apple XCode application development is a top notch software development workbench capable of cranking out modern collaborative codes to meet every personal or commercial needs there are, with or without servers.

The vital key ingredient to complete Apple's success are your user requirements, yes, people just like you. Please provide us your requirements so we can provide you applications to realize your dreams. No requirements are too small, no dreams are too wild, with your user requirements we can build our Utopia again, one iPhone application at a time.

God bless America. Let there be more iPhone applications.

Oct 09 02:06 AM

[don6699:]

And it's still on the lamest support system AT&T that does not work in my neighborhood witch if you look on the coverage map lets down about 60% of our region and until they upgrade the system or make an agreement with Verizon that leaves about 33% of the population out of the picture unless you work and live in a cube!

Oct 09 09:00 AM

[relayer75:]

Stunning performance by Apple, all 5's in all consumer AND business categories except for battery life. So, you need a charger at home as well as at work. BFD. I can live with that!

Oct 09 09:01 AM

[waterman:]

@davswa

I don't disagree with your statement that there are "a few or
maybe a dozen and sometimes none of [the apps] are exactly what you want." Tell us what you think are the omissions or deficiencies in categories or specifically so we can develop those apps. What are people looking for that is not already developed. I am not saying the classic "everything is already invented" type statement, I am just looking for thoughts about what folks would like their smartphone to do?


On Oct 08 06:31 PM davswa wrote:

> One brief comment about iPhone apps. You'd think that with 75,000
> (or whatever crazy number it is today) apps available on the iPhone
> there would be hundreds for every possible use. But the truth of
> the matter is that for most specialized niches there are a few or
> maybe a dozen and sometimes none of them are exactly what you want
> or need. I think that is important when you think about how useful
> a device is really going to be. You need a mountain of applications
> in order to find that golden nugget.
>
> In my case I have recently purchased applications to manage grocery
> shopping lists, record and graph medical information such as blood
> pressure and weight (which my doctor has said is extremely helpful),
> and manage file transfers to and from an ftp server.
>
> None of these are earth shattering but they add incremental value
> far beyond the $1.99 pricetag I usually fork out. In my mind that
> is the true power of the iPhone. Allowing thousands of developers
> to make a living providing the masses with simple and effective tools
> that save time and improve our lives.

Oct 09 09:59 AM

[waterman:]

I have Verizon in Rhode Island and the moment I drive in my driveway I lose connectivity and forget about service in my house - it is very rare to have that and when it is available inside it quickly drops off and disconnects.

I also had been getting phone messages about a week after they were made.

Others I know also complain about Verizon services. I am not saying that AT&T is better - since I don't have it - I am only saying that there are issues with Verizon too.

Rhode Island is the second densely populated state in the US but there are numerous places where cell service just doesn't work - that could be Verizon or all of the services.

I do think that ATT's service will over time be much better than Verizon's.


On Oct 09 09:00 AM don6699 wrote:

> And it's still on the lamest support system AT&T that does not
> work in my neighborhood witch if you look on the coverage map lets
> down about 60% of our region and until they upgrade the system or
> make an agreement with Verizon that leaves about 33% of the population
> out of the picture unless you work and live in a cube!

Oct 09 10:15 AM

[jack dee:]

That must be the worst chart I have ever seen.


APPLE scored 811 points out of 1,000 81.1%

LG scored 776 points out of 1,000 77.5%

RIMM scored 759 points out of 1,000 76%


I mean really get a grip here guys, the dif between JD giving 5 stars and two stars is just a few percentage points. NO company scored less than 700 only 5% diff between the top three!

Yet JD needs to make the news so they make a BS chart that shows apple dominating when really they won by a small margin with all the phones pretty much bunched up

www.jdpower.com/corpor...

Oct 09 12:56 PM