By Brenon Daly
Official word from Salesforce.com (CRM) is that its recently announced Chatter product was developed in-house. And that would certainly be in keeping with the company’s history of staying away from M&A. Since it opened its doors a decade ago, Salesforce.com has done just five tiny deals. The vendor certainly has one of the lowest ratios of total M&A spending (probably around $70m) to market capitalization ($7.7bn) of any of the big software vendors.
Nonetheless, there was some chatter (if you’ll pardon the pun) that Salesforce.com may have acquired some technology from a small startup to shore up the recommendation engine portion of Chatter, a collaboration/social networking offering that’s slated to come out next year. The M&A speculation centered on a startup that perhaps provided some natural-language search capability. We would note that a small shopping trip by Salesforce.com – if, indeed, there was one – to get some social networking/natural-language technology wouldn’t be without precedent. Rival CRM vendor RightNow (RNOW) tucked in HiveLive, which had just 25 customers, in a $6m deal last summer.
Whether or not Salesforce.com went shopping for part of Chatter, it’s worth pointing out that the firm has used M&A as a way to go after Microsoft’s (MSFT) SharePoint in the past. In early 2007, the company picked up Koral, an early-stage content management startup that Salesforce.com had effectively been incubating. (And on a smaller scale, several months after that, it quietly acquired a tiny social networking startup, CrispyNews.)
However, we’re guessing that those purchases, particularly the Koral deal, haven’t generated the returns that Salesforce.com might have hoped. The vendor originally said that Salesforce Content – an add-on, extra-cost module based partly on Koral – could do to SharePoint (among other document management offerings) what Salesforce.com did to Siebel in CRM. That hasn’t come close to happening. In fact, Salesforce.com just announced that Content will be available free of charge to all customers.