Micro and Small Cap Reporter

EGain: Leading The New Generation Of Customer Service

eGain (NASDAQ:EGAN) is a leading provider of software as a service ("SaaS") and on premise customer engagement solutions. Their products help B2C companies connect with their respective customers online, providing higher-touch solutions to their issues and increasing their sales conversion.

For clarity purposes, we will be referring to EGAN's customers as "clients," and these clients' customers as "customers."

EGAN's current product suite (version 11) consists of ten separate solutions that deliver improved customer engagement. While these all fulfill different needs and provide value, we want to highlight the following products that really establish EGAN's competitive position:

· Chat - Software that connects a service rep with the customer through a live, online chat portal. The service rep helps...

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