Nassarius Capital
Long/short equity

LivePerson: From Chat To Data Analytics, Transition Exit Upcoming


LivePerson (NASDAQ:LPSN) might be best known for providing a market leading cloud-based chat product geared towards consumer support. However, LPSN's story has been slowly evolving from a single-product company, to multi-product, to the LiveEngage platform: a fully integrated suite of digital engagement solutions derived from proprietary data analytics. These solutions enable businesses of all sizes to build deeper relationships with end consumers through chat, voice, video, text, etc. that drive sales and loyalty ratings higher, which increases the customers' lifetime value and thus, ROI. The business model, mainly a function of increasing headcount and leverage of strong IP, is becoming incrementally scalable as each product refresh incorporates more predictive intelligence allowing for a highly automated platform...

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