What Will Save Dell? 2 comments
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Interesting development, although, my read about Kevin Rollins is that the crash of Dell is not necessarily his fault.
The market has changed. The low cost, high operational efficiency, disastrous customer service formula that Michael Dell invented doesn’t work anymore. Lenovo is also cheap. HP’s (HPQ) Mark Hurd has engineered a superb turnaround as well, and HP has emerged as a very strong competitor. And bad customer service is such a turn-off, that Dell’s reputation has been widely sullied on that account. All this, plus the world’s increasing fascination with Applesque design!
It would be very interesting to see what Mr. Dell will do upon his return, to engineer his own turnaround formula. The stock is down.
“Wall Street is starting to lose its patience with Michael Dell and Kevin Rollins. Shares of Dell have plunged 16% over the past year while HP has soared 33%. Even Sun Microsystems Inc. (SUNW) has outperformed Dell.”
The world is moving to a place where the laptop needs to become much more than just a laptop. An integrated mobile device is in the cards, that is the combo PC-Phone-Music Box. May be, even Camera.
Dell needs to figure out a way to latch onto this trend, and find a hit product.
iPod saved Apple (AAPL). What will save Dell?
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This article has 2 comments:
Why would anyone by a DELL PDA that offers nothing but a re-hash of all the other, failure, PDAs out there? It won't have a different OS or features to differentiate it from all the other Windows Mobile/CE devices, and will be outdesigned by RIMM, Palm, HP, and Apple.
Dell is toast. Michael Dell should close down the company and give the money back to the shareholders.
(Boy didn't that quote come back to haunt him!)
how about some good products and customer support? im tired of these large companies thinking they can get away with cutting corners to save money in the short run. i hope they all file for bankruptcy soon and the executives jailed and/or publicly executed.