GlobalStar: Satellite Problems Could Cause Service Shutdown

One thing you really want to have as a satellite communications company is a nice collection of well-functioning satellites. Without them, to state the incredibly obvious, you own a nice collection of space junk.

And that is the problem that now faces GlobalStar (GSAT), the satellite communications provider.

Monday night, the company filed an incredible 8-K document with the SEC. In a section labeled “Satellite Constellation Operations,” the company made some disturbing disclosures. Globalstar has previously said that a number of its satellites have suffered from degradation of performance of power amplifiers to the S-band antenna which provides the downlink to subscriber phones or data terminals.

The result can be reduced quality and call duration. If the S-band antenna stops working, then you can’t have a two-way conversation using the specific satellite. GlobalStar conjectures that the amplifier problem might relate to irradiation in orbit, but it isn’t entirely sure.

The company says it has managed the issue in various ways, including placing spare satellites already in orbit into service and moving its satellites to different orbits. Previously, the company has said that with the addition of eight spare satellites planned for launch in 2007, two-say service would be viable until a set of next-generation satellites were placed into service in 2009.

And now, the punch line:

Based on data recently collected from satellite operations, the Company has concluded that the degradation of the amplifiers is now occurring at a rate that is faster than previously experienced and faster than the Company had previously anticipated. In response, the Company, in consultation with outside experts, has implemented innovative methods, and plans to continue to implement additional corrective measures, to attempt to ameliorate this problem, including modifying the configuration of its constellation as described above, and thereby extend the life of the two-way communication capacity of the constellation. Nonetheless, to date the Company has been unable to correct the amplifier problem and may be unable to do so. (emphasis added.)

So you can see where this is going, right?

Based on its most recent analysis, the Company now believes that, if the degradation of the S-band antenna amplifiers continues at the current rate or further accelerates, and if the Company is unsuccessful in developing additional technical solutions, the quality of two-way communications services will decline, and by some time in 2008 substantially all of the Company’s currently in-orbit satellites will cease to be able to support two-way communications services. (emphasis added.) As the number of in-orbit satellites with properly functioning S-band antenna decreases, despite a successful launch and optimized placement in orbit of the eight spare satellites in mid-2007, increasingly larger coverage gaps will recur over areas in which the Company currently provides two-way communication services. Subscriber service will continue to be available, but at certain times in any given location it will take substantially longer to establish calls and the average duration of calls may be impacted adversely.

GlobalStar says it is “exploring the feasibility of accelerating procurement and launch of its second-generation satellite constellation, to attempt to reduce the effects of this problem upon its customers and operations.” It says the company “will be able to forecast the duration of service coverage at any particular location in its service area and intends to make this information available without charge to its service providers, including its wholly owned operating subsidiaries, so that they may work with their subscribers to reduce the impact of the degradation in service quality in their respective service areas.”

GlobalStar says it is “also reviewing its business plan in light of these developments.”

But the bottom line is this: GlobalStar customers who use them for two-way communications better start looking for alternatives.

Yesterday morning, GlobalStar investors were looking for alternatives: the company’s shares tumbled $4, or 28%, to $10.48.

GSAT 3-mo chart

Comments

[afm528:]

Globalstar, and it's reseller, GMPCS, are the biggest joke of a company I have ever had the misfortune of being forced to deal with. Since I purchased the phone in 2004, I have rarely, if ever, been able to complete a phone call. The real point of the phone was to have an emergency back-country backup phone. What a farce! The last time I tried to use the phone, I was stranded in the middle of a lake with a dead engine. No luck with the phone, had to paddle my 20' boat back to shore for three hours.

But that's not the best part. The best part is, every time I called GMPCS to complain, I got a different story. Sometimes my account had been suspended for inactivity. DUH! Other times my account was active, but the service was "on hold". Other times they told me everything was fine, I would try to make a call and not get through, and they'd tell me it was satellite issues. I repeatedly asked them to cancel my service, but they insisted I send something in writing. Many different times, for the months when I was not able to make calls, and they could not tell me why, they still insisted on billing me. In many months when they told me my service was suspended for non-payment, they still billed me! Has anyone ever heard of a supplier who suspends service for non-payment, yet continues to bill for the suspended service?

And the kicker, in my last call, was the rep who told me that Globalstar simply doesn't work! She told me if I wanted satellite phone service, I needed to purchase an Iridium phone. But not to worry, GMPCS would give me a $400 credit against the $1200 cost of a new Iridium phone!! I hate GMPCS!

Mar 23 03:03 AM