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Fiserv (NASDAQ:FISV)

Q1 2012 Earnings Call

May 01, 2012 5:00 pm ET

Executives

Peter Holbrook - Vice President of Investor Relations

Jeffery Yabuki - Chief Executive Officer, President and Director

Thomas J. Hirsch - Chief Financial Officer, Principal Accounting Officer, Executive Vice President, Treasurer and Assistant Secretary

Analysts

Julio C. Quinteros - Goldman Sachs Group Inc., Research Division

Brett Huff - Stephens Inc., Research Division

Glenn Greene - Oppenheimer & Co. Inc., Research Division

David J. Koning - Robert W. Baird & Co. Incorporated, Research Division

John Kraft - D.A. Davidson & Co., Research Division

David Togut - Evercore Partners Inc., Research Division

Tien-Tsin T. Huang - JP Morgan Chase & Co, Research Division

Ashwin Shirvaikar - Citigroup Inc, Research Division

Bryan Keane - Deutsche Bank AG, Research Division

Gregory Smith - Sterne Agee & Leach Inc., Research Division

Kartik Mehta - Northcoast Research

Operator

Welcome to the Fiserv First Quarter 2012 Earnings Conference Call. [Operator Instructions] Today's call is being recorded and is being broadcast live over the Internet at www.fiserv.com. In addition, there are supplemental materials for today's call available at the company's website. To access those materials, go to the company's website at www.fiserv.com, and click on the earnings call link in the Events section of the home page. The call is expected to last about an hour and you may disconnect from the call at any time.

Now I will turn the call over to Peter Holbrook, Vice President of Investor Relations at Fiserv.

Peter Holbrook

Thank you, Carol. Good afternoon, everyone, and thank you for joining us on our first quarter earnings call. With me on today's call is our CEO, Jeff Yabuki; our CFO, Tom Hirsch; and Mark Ernst, our Chief Operating Officer.

Our remarks today will include forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. We will make forward-looking statements about, among other matters, adjusted revenue, adjusted internal revenue growth, adjusted earnings per share, adjusted operating margin, free cash flow, free cash flow per share, sales pipelines, acquisitions and our strategic initiatives. Forward-looking statements may differ materially from actual results and are subject to a number of risks and uncertainties. Please refer to our earnings release, which can be found on our website at fiserv.com, for a discussion of these risk factors.

You should also refer to our earnings release for an explanation of the non-GAAP financial measures discussed in this conference call, and for a reconciliation of those measures to the nearest applicable GAAP measures. These non-GAAP measures are indicators that management uses to provide additional meaningful comparisons between current results and prior-reported results, and as a basis for planning and forecasting for future periods.

I will now turn the call over to Jeff.

Jeffery Yabuki

Thanks, Peter, and good afternoon. On the heels of our strong finish to 2011, we delivered revenue growth and adjusted EPS that exceeded our internal expectations for the quarter. We are pleased with our start to the year and are well-positioned to achieve results within our full-year guidance.

Adjusted revenue increased 5% in the quarter and adjusted internal revenue growth was 4%, including solid results in both our Payments and Financial segments. Adjusted earnings per share was up 18% for the quarter to $1.20, and adjusted operating margin expanded 40 basis points over the first quarter of 2011.

Free cash flow was $183 million in the quarter, below the outstanding results in the comparative quarter, primarily related to relative changes in working capital. Cash flow remains on track for the year. In February, we reinforced our commitment to building shareholder value through an additional repurchase authorization for 10 million shares. To that end, we also repurchased 3.7 million shares in the quarter.

We have established 3 key enterprise priorities to help you better gauge our current performance and strategic progress in 2012. First, to deliver an increased level of high-quality revenue growth and meet our earnings commitments. Next, to center the Fiserv culture on growth, leading to more clients, deeper relationships and a larger share of our strategic solutions. And third, to deliver innovation that increases differentiation and enhances results for our clients. Adjusted internal revenue growth of 4% matched our strong fourth quarter performance and accelerated from 3% in the first quarter of 2011. Growth in the quarter was driven by recurring revenue in our Debit and Account Processing businesses, along with solid performance across our digital channels, reflecting strong demand for mobile banking solutions and the industry's renewed focus on Online Banking.

Adjusted operating income was up 6% in the quarter, leading to higher operating margin and another quarter of double-digit adjusted EPS growth. Strengthening the foundation of our growth culture leads to better results now and into the future. We are executing against our go-to-market strategy, which is well aligned with technology and consumer trends.

As proof points of the market demand, we signed a combined 230 Payments clients to our bill payment, debit and P2P solutions in the quarter, and nearly 150 clients selected our market-leading mobile solution. We also had 2 additional large credit unions commit to Acumen, our next-generation account processing platform in the quarter. We remain encouraged by the strong interest in this advanced technology platform, and as important, the significant number of additional solutions that are being purchased along with the core.

Last week, we hosted over 3,600 attendees at our 2012 spring client event, Fiserv Forum. This event will end up being one of the largest gatherings of financial institution executives in the U.S. this year. In addition to having marquee speakers such as President Bill Clinton and Dr. Fareed Zakaria, we had strategy sessions, product forums and user groups. We also hosted a 70,000 square-foot solution center showcasing more than 100 of our leading technology solutions geared at driving a broad range of value for our clients. The feedback on the event has been outstanding.

Our third priority is to deliver meaningful innovation that helps drive differentiation and enhance success for our clients. We announced in February that we will combine the Popmoney and ZashPay P2P payments product and networks and market the enhanced service as Popmoney. The integration will merge the best features of both solutions into a common branded interface, provide best-in-class risk management and process payments using the same secure and scalable Fiserv technologies that are currently used to move billions of payments.

The combined network, which includes some of the largest financial institutions in the U.S., has nearly 1,500 enrolled institutions, with combined initial reach of more than 35 million existing online and mobile banking consumer relationships. The reach of the Popmoney network, combined with advanced capabilities such as request money, multiple funding and receipt options and both online and mobile functionality, have us very well-positioned to host the largest financial institution-centric P2P network in the country. Lastly, we will also integrate Popmoney into our CheckFree RXP payment suite, which is in use at about 3,600 financial institutions. We expect the migration to be complete by midyear.

At our client conference last week, we conducted multiple live demonstrations of realtime Popmoney transactions via our ACCEL/Exchange PIN debit network. These interbank transactions posted directly to and from live bank accounts, and could be viewed in their respective accounts through Online Banking within a matter of only seconds. We expect to begin offering realtime-enabled transactions within the Popmoney network late in 2012.

With that, let me hand the discussion to Tom, who will provide more detail on our financial results.

Thomas J. Hirsch

Thanks, Jeff, and good afternoon, everyone. As Jeff mentioned, our strong start to the year for revenue and earnings growth was ahead of our planned results for the quarter. Adjusted revenue increased 5% to $1.03 billion. Adjusted internal revenue growth was 4% for the second consecutive quarter, accelerating from 3% in the first quarter of 2011. Adjusted earnings per share increased a very strong 18% to $1.20 in the quarter.

Adjusted operating income grew 6% in the quarter to $296 million and adjusted operating margin increased 40 basis points to 28.7% compared with the first quarter of 2011. Scale, which underlies many of our businesses, and the continued success of our operational effectiveness initiatives, provides us an opportunity to expand margin even as we build out our new solutions.

Now onto the segment results. Adjusted revenue in the Payments segment increased 6% to $545 million. Adjusted internal revenue growth for the quarter was 3%, which is up sequentially from 2% in the fourth quarter of 2011. Growth was driven primarily by strength in card services, output solutions and digital channels. As expected, the Wachovia bill payment de-conversion and the Durbin effect on our Biller business had a negative impact on segment revenue growth in the quarter. Excluding the impact of the Wachovia de-conversion, bill payment transactions grew 4% in the quarter.

The loss of 2 remit-only clients and a decline in volume from a core competitor that formerly resold CheckFree RXP negatively impacted bill pay transaction growth by about 300 basis points in the period. Our debit business continued its strong performance, as transactions increased 19% in the quarter.

We added 59 new debit clients in the quarter and also expanded the footprint of our ACCEL/Exchange network by winning several larger network deals related to the new Durbin requirements. Expanding the size of our realtime network is important, both for adding growth in the short term and increasing in the number of endpoints encompass within our longer-term network strategy.

As seen on Page 7 of the supplemental materials, we will now provide P2P transaction growth each quarter. For the quarter, P2P transactions, including Popmoney and ZashPay, increased by 126% compared to the prior year period. Although P2P transactions and the related revenue are still low, tenured clients are seeing more usage, and our sales and implementation pipelines continue to grow. P2P was a hot topic in our client conference last week, which heated up even more after the realtime demos.

Operating income for the Payments segment increased 3% to $161 million in the quarter. Adjusted operating margin was 29.5%, down 80 basis points from the first quarter of 2011. This was due primarily to increased investments in Online Banking, mobile, the expected margin dilution of the CashEdge acquisition and the Wachovia bill payment de-conversion.

Growth accelerated in the Financial segment as first quarter revenue increased 4% to $501 million over the prior-year period. Adjusted internal revenue growth was also 4%. Revenue growth in the quarter was driven primarily by recurring revenue in our Account Processing and Lending businesses, along with an increase in termination fees. As anticipated, we also saw slowing of the rate of revenue decline in item processing versus the prior year. Financial segment operating income in the quarter increased 9% to $151 million. Operating margin increased 130 basis points to 30.2% compared with the prior year.

Our adjusted effective tax rate was in line with expectations at 34.5% in the quarter compared with 36.3% in the first quarter of 2011. This resulted in a favorable impact on adjusted EPS in the quarter of roughly $0.03 compared to last year. We are making good progress on sustainably reducing our tax rate and continue to believe our effective tax rate will be approximately 36% for the full year.

Free cash flow was $183 million in the quarter, a decrease of $61 million from the prior year, which was our strongest quarter for free cash flow in the last 4 years. Although the net change in working capital was positive in the current quarter, it was far less so than the $77 million positive working capital impact in the prior year comparable quarter. Most of the decrease in the quarter can be attributed to a $32 million increase in cash tax payments and $21 million of increase incentive and profit-sharing payments paid in 2012 for 2011 accruals. As Jeff mentioned up front, we remain on track to achieve our free cash flow guidance for the year.

Old debt at March 31 was $3.4 billion, or 2.4x trailing 12-month EBITDA. As I mentioned in our last call, we plan to refinance our $1.1 billion term loan, which matures this November. Given the expected terms of the refinance, we anticipate that our next mandatory debt repayment would be $300 million in October of 2015. We repurchased 3.7 million shares of stock in the quarter for $245 million. At quarter-end, there were approximately 11 million shares remaining under our existing share repurchase authorizations.

With that, I will now turn the call back over to Jeff.

Jeffery Yabuki

Thanks, Tom. Following the strongest sales quarter and year in the company's history, sales in the first quarter of 2012 were expectedly slow, attaining 58% of straight-line quota. As part of our growth focus, sales quota for the year was increased by about 20% over the '11 numbers, which is reflected in the current results. However, our qualified pipeline at the end of the quarter was quite strong, increasing 29% over the same period last year. We expect our momentum to build throughout the year and lead to another strong performance for our world-class sales force.

We also increased our year-over-year integrated sales target by almost 30% to $200 million even. Integrated sales followed the trend of new sales of $32 million in the quarter or 16% of target. Once again, Payments and channel solutions led our results in the quarter. Our operational effectiveness initiatives yield a strong $13 million of savings in the quarter, representing about 1/3 of our annual target.

Before I comment on guidance, let me update you briefly on the environment. As expected, regulatory actions continue to abate in 2012. Through April 27, there have been 27 regulatory actions, 44% reduction from the 48 actions during the same period last year. Total assets have impacted institutions to date are down 63% to $7 billion. While narrow spreads, weak loan demand and sluggish economic growth are conspiring to prolong the tough environment for financial institutions, we believe the current market is more stable than we have seen over the last year. However, we do expect some volatility throughout the year with the net of a slow continuing recovery this year.

Financial institutions remain focused on growing revenue, increasing efficiency, expanding customer relationships and exploring ways to build their business through channel preference and data advantages. Lastly, holistic money movement across all customer types is getting significant attention, which given our product set, should spur additional growth.

As I said up front, we are solidly on track to achieve our full year financial guidance. Even with our above-planned performance in the quarter, we continue to expect much stronger results in the second half of 2012. At this point in the year, we believe that any perceived over performance for the quarter should be considered as de-risking our full year results. We continue to expect adjusted revenue to increase 4% to 6% and adjusted internal revenue growth 3% to 4.5% for the year.

We expect adjusted earnings per share for the year of $5.04 to $5.20, a range of 10% to 14% compared to the $4.58 we earned in 2011. We continue to expect 2012 adjusted operating margin expansion of at least 50 basis points, free cash flow growth of 8% to 12% and free cash flow per share of at least $5.70. We're pleased with our start to the year. We are seeing growth opportunities in the market, our industry-leading solutions are in demand and we are layering on high-quality revenue that should recur for years to come. This doesn't just happen. It's the cumulative effort of our 20,000 associates around the world who prove daily the commitment and hard work do indeed translate to superior results for our clients.

With that, Carol, let's open the line for questions.

Question-and-Answer Session

Operator

[Operator Instructions] Our first question is from Julio Quinteros, Goldman Sachs.

Julio C. Quinteros - Goldman Sachs Group Inc., Research Division

I wanted to start with the Bill payment business because I think you're probably the third company in the last couple of days that has reported a pretty good trend on the Bill payment side. Can you guys just characterize what might be happening on the Bill payment business, what's driving consumers back to Bill payment? Has something changed in the proposition that seems to have sort of spurred more Bill payment-related activities?

Jeffery Yabuki

Well, I think one of the things that's going on within financial institutions is for years, the CheckFree folks and subsequent to our acquisition, we have been touting the retention kind of adaptive relationship benefits of bill pay. And we have seen several larger institutions putting real muscle behind that to try to gain larger shares of wallet. So I think that's one thing. And that's a continuation of trends that we had seen at Bank of America. I think Bank of America really built their business in understanding that, and that's one of the reasons why they've grown so large over the years. The second thing that frankly, we're beginning to see, but it's early, is we -- the growth in this -- in the Bill payment business has -- goes in spurts and now that we're seeing mobile takeoff, we're seeing both people use -- people who were bill pay users begin to use mobile to supplement their online behavior, but more importantly, as mobile is growing in its reach, we see new consumers coming on. We're seeing very, very strong performance in bill pay in the mobile banking channel. In fact, what we can see right now is by far, Bill payment is the technology that is getting the highest amount of utilization in the mobile space. And because we have those 2 solutions together, we think that there's a bit of an embedded advantage. Third, which I think it's premature, so I'm starting to talk a little bit more about the future, Julio, but we do believe that bill payment, especially with the addition of P2P, will begin to rise faster as people get more and more used to paying their bills online. And even today, of the $20 billion or so bills that are in the U.S., there's less than $2 billion paid electronically through bank aggregators. And even if you add direct payment at website, you still have probably 70% -- 60% to 70% of the bills still being made or payments being made using paper. So there's still a long runway there.

Julio C. Quinteros - Goldman Sachs Group Inc., Research Division

And then just on the acquired revenue contribution from CashEdge, just relative to the estimates that we had, it looks like that one came in or acquired revenue contribution came in a little bit lower than expected. Do you have guys have any color on CashEdge revenue contribution in the quarter for just the way to think about how that's supposed to or how that should ramp for the rest of this year.

Jeffery Yabuki

Yes, we anticipate, Julio, that, that business is going to ramp rapidly as we go through the years. There's a lot of new clients there, and clearly, on the adoption side also as that subscription revenue base continues to grow. So we knew it was going to continue to have some pretty high growth rates on a quarter-on-quarter basis. So it's right within our -- where our expectations thought it would be at this time.

Thomas J. Hirsch

The only other thing I would say, Julio, is there was a little bit of a slowdown in the market as the market was waiting for us to make a more public decision on which of the networks we were going to move forward with. And so now that, that has now been done, and we've seen the pipeline kind of build up and people start to take action again, again, as we would have expected. So we feel very good about where CashEdge is, both in their core businesses as well as in P2P. We also are getting very good movement in the small business pop solution, which is really business-to-business or consumer-to-business P2P as well as on the aggregation front.

Julio C. Quinteros - Goldman Sachs Group Inc., Research Division

Yes. At the Analyst Day, I think you guys have suggested that, that would be about $80 million in revenue for 2012. Is that number, you guys are still comfortable with?

Thomas J. Hirsch

In that range, yes.

Operator

Brett Huff, Stephens.

Brett Huff - Stephens Inc., Research Division

I wanted to dig in a little bit on SG&A. At least versus our model, it was a little higher than we expected. Was there anything going on there? Were there some payments to sales force because we had a good sales quarter? Anything like that, that we should pay attention to?

Jeffery Yabuki

No, I don't think there was anything unusual there. I think some of the SG&A associated with the acquisition of CashEdge was a little bit higher maybe than our normal businesses. But outside of that, there really wasn't anything too unusual in there from that standpoint.

Brett Huff - Stephens Inc., Research Division

And then second question is, you guys have talked about the investments that you've made or continue to make in the sort of top 4 or 5 technology initiatives you have. Is that spending still continuing at about the same level? Is it accelerating or decelerating? And can you give us an update on the return on that and are you starting to see early positive signs or are we still too far out on some of those items?

Jeffery Yabuki

I would say that the spend is still accelerating as in line with what we would have expected for where we were in the year. You'll recall that when we laid that out last year, we expected that we would see a -- start to see a decline in that spend but also see the benefit of the revenue ramp. So one of the reasons why we believe, with a fair amount of conviction, that the second half of the year is going to be better than the first half of the year. So we are tracking in a manner that's consistent with the way that we laid that out. From a demand perspective, I would say that we are seeing the demand look, again, about what we thought it would be across each of the different solutions. I would say that demand in the CashEdge suite, and specifically on the small business product, has probably been a little bit better than we thought. And again, maybe there's a small offset because we had a little bit of a slowdown in the sales pipe. But our implementation, as Tom mentioned, our implementation pipeline is strong and our sales pipeline is strong. So on balance, that -- I feel good about where we are and how we're tracking against the plan that we laid out last October.

Brett Huff - Stephens Inc., Research Division

I just want to make sure I understood you right. The spending is still accelerating as you expected. You mentioned the back half. Do you think that, that back half benefit will be because the spending is starting to taper and/or because you'll start to see some revenue from that or -- I just want to make sure I got that last.

Jeffery Yabuki

Yes, it will be flat -- it will be flattening out, tapering relative so that the slow book to spend will change -- so we'll be spending but we won't be increasing it at the rate we had been increasing it, and then the revenue will be coming on. And then as we get towards the end of the year, right, we actually should begin to see that taper.

Operator

Glenn Greene, Oppenheimer.

Glenn Greene - Oppenheimer & Co. Inc., Research Division

I guess the first question, maybe for Jeff, just want to go back to the sales quota attainment and kind of how to think about that. Obviously, the fourth quarter was really strong but I would have assumed you would have sort of thought through that in terms of the timing of the sales activity for the year going in the first quarter. So I'm just kind of highlighting that. And your thinking about that 58% quota attainment relative to the goal, how should we think about that or get comfortable with that?

Jeffery Yabuki

Yes. It's actually pretty simple. Glenn, we don't bother to pace our quota. We merely take a straight-line quota throughout the year. And so the very nature of the strength of our fourth quarter -- so we don't say, well, the first quarter is going to be much lower, the fourth quarter is going to be much higher, even though we know that's going to happen. And because we think it -- there's a little bit too much subjectivity in there, and so we just take a straight-line basis that's consistent with what we have always done. And then, as we said, we also increased our quota significantly on a year-to-year basis. So those 2 items combined are leaving us where we are for the first quarter. We don't have concern about that given how strong the fourth quarter was. That tends to drain your pipeline, but we also talked about the fact that our pipeline was up, I want to say, 29% on a year-over-year basis. So that actually gives us a lot of optimism for the sales results that we'll see during 2012.

Glenn Greene - Oppenheimer & Co. Inc., Research Division

That's helpful. But I know you've been disclosing this the last few quarters, with maybe on a year-to-date basis. But any way to sort of frame like the sales growth, forgetting relative to the quota, but just the absolute sales growth?

Jeffery Yabuki

Yes, on an absolute basis, we would actually -- our sales results would be down quarter-to-quarter. Which again, we're not surprised about just given the pure strength of the results in Q4 and the size of the pipeline gain at the end of Q1. So had we paced it out, we would have paced it out to look very close to how it looks right now.

Thomas J. Hirsch

And we have a number of deals out there, Glenn, as you know, that can move from quarter-to-quarter just depending on when those deal is signed. So as Jeff indicated, our pipeline from a standpoint of where it is year-over-year, we're in good shape there.

Glenn Greene - Oppenheimer & Co. Inc., Research Division

And maybe on -- back to the -- on a different topic, Durbin and the ACCEL wins, I think you highlighted 7 wins? Was that sort of a net 7 wins and maybe just a little bit of background on kind of what's going on in the market and what are you seeing?

Jeffery Yabuki

Sure. I think we used -- the term of art that we used on that was several. Just to not put a definitive number out there because we're still -- actually one of the reasons why our pipeline is strong is we actually have a fair amount of activity still out there even though we've come and past April 1, there's still a fair amount of activity in the market. We actually feel really good about the number of institutions that we ended up signing on that front. And the term of art around several was really around institutions larger than $10 billion, so the nonexempt institutions that are not our debit processing clients. So clients for which we are not doing their debit work today have then agreed to bring us in as their -- either on a second brand or a primary brand. So we've made some good progress. The other reason why we're being a little bit broader on this is, is there are a lot of variables out there right now. It depends on how much -- if we're a second network, how much volume comes over on the second network. What ends up with the merchants in terms of how they decide to route transactions. Obviously, some of the very large merchants are taking more control on their routing. But one of the underlying benefits that we're picking up in here is that as we mentioned around the realtime, one of the strategies that we laid out, Glenn, at our Investor Day back in October, was the ability to use ACCEL exchange, use that PIN debit network to do realtime. And we're really excited about the fact that we were able to live demo the interbank transactions, right? So 2 separate banks, transactions moving in a matter of seconds. And so the more people we have in our primary PIN debit network, of course, we'll likely go out and set up relationships with the other networks. But within our PIN debit network, we're going to have more control. And we literally picked up millions of new debit relationships through these several clients. So we feel like we've not just set ourselves up for some more growth this year, but continue to build that network potential because it's not just P2P that has realtime opportunity, there are other payment mechanisms, other ways to expedite payments that we're working on that are quite exciting. And we'll deliver premium pricing to the financial institutions and then of course, some incremental benefit to us.

Operator

Dave Koning, Baird.

David J. Koning - Robert W. Baird & Co. Incorporated, Research Division

And so, I guess, first of all, we've talked about this before that the payments margin has been coming down just a bit over the last couple of years. And this was the first quarter it was below 30% in about 4 years. And I know a lot of that is just the investments for growth long term and that makes a lot of sense. Is some of that driven by the Durbin piece? I wouldn't imagine there'd be much there, but maybe just some of the same factors that contributed to the revenue headwinds do?

Jeffery Yabuki

No, I think, Dave, the biggest thing we have there is, as we talked about a little bit, is the investments because as you know, we have our mobile in there, we have our Online Banking channel in there, we have P2P in that particular segment. And the other piece of that is the Wachovia business, as you know, has been de-converted. And so that's impacting our year-over-year comparisons there also from a margin standpoint. But those are really the bigger drivers that we have from that standpoint.

Thomas J. Hirsch

And Dave, the other thing that's in there right now is there is measurable dilution from CashEdge in that segment. So that's a structural and we have to build back into that margin over time.

David J. Koning - Robert W. Baird & Co. Incorporated, Research Division

Yes, okay, that makes a lot of sense. And I guess the thing along that same topic, is it foreseeable that you talked about a 300 basis point headwind in Q1, and as we go towards the back half of the year, that probably dissipates and maybe somewhere around that time you resigned BofA. Is it possible that the BofA almost isn't noticeable in the numbers if the timing would work out right?

Jeffery Yabuki

What we said, as you know, Dave, overall, from a company standpoint, we feel we are going to have a stronger second half. That's the way the year is laying out. That's what we've said back in early February and that's what we're saying today. So clearly, our overall results are going to be more positive in the second half of the year than the first half. And there's a number of moving parts there. But clearly, we're confident that the second half is going to be better than the first half.

David J. Koning - Robert W. Baird & Co. Incorporated, Research Division

And then just one little housekeeping. What was the term fee in Q1?

Jeffery Yabuki

Excuse me, Dave, I'm sorry.

David J. Koning - Robert W. Baird & Co. Incorporated, Research Division

Yes. The term fees, what was the revenue from that in Q1?

Jeffery Yabuki

Yes, it was up about $8 million on a year-over-year basis to about $12 million. We had a couple of million in the Payments segment and then the rest of that was in the Financial segment.

Operator

The next question is from John Kraft at D.A. Davidson.

John Kraft - D.A. Davidson & Co., Research Division

I was hoping to follow up on Glenn's question about your ACCEL debit network. At the Analyst Day, you specifically we're talking about gaining share when the routing exclusivity rules kicked in. And then in your prepared remarks, you did say there was a bunch of wins. So it sounds like that's happening. And then Jeff, you suggested that there were lots of variables. But I'm specifically interested in pricing. I've heard increasingly about price reductions by some of the other alternative networks in response to VISA's new pricing structure.

Jeffery Yabuki

So John, are you asking how these got priced relative to our expectations?

John Kraft - D.A. Davidson & Co., Research Division

Well, I just am curious whether the pricing is being used to offset some of these new Visa pricing initiatives. If that's something that's heading south?

Jeffery Yabuki

Yes, I know. I hear what you're saying. Not at this point. I mean, most of these transactions have been in negotiation for a while. As you know, this is not necessarily new news. And I think people are, to some extent, sitting back and trying to get a handle on exactly what Visa is doing on their overall pricing strategy. But the differentiation that we bring within our network is the fact that we can -- we believe strongly, and our clients tend to believe as well, that we're going to be able to do more with the network. And so to them, that the opportunity is to create more revenue using the network for more than just PIN debit.

John Kraft - D.A. Davidson & Co., Research Division

The realtime stuff?

Jeffery Yabuki

Right.

John Kraft - D.A. Davidson & Co., Research Division

And then, if I could sneak in another one here, just another clarification. The P2P transactions, those are not included in your bill pay transactions overall, correct?

Jeffery Yabuki

No, they're not. And I think on Page, I want to say, 7, doing that from memory, 7, in the materials, you can see that we -- we're now showing the transaction growth on a quarter-by-quarter basis.

John Kraft - D.A. Davidson & Co., Research Division

I guess what I'm wondering is, I would assume at least that some of those P2P transactions would have been standard bill pay kind of via your pay anyone feature. I'm wondering if that's some of the pressure, that was just simply cannibalization or is it just too small now to make a dent?

Jeffery Yabuki

Well, it's important. We are not -- for instance, we are not going in to bill pay and trying to make a determination on what could be a P2P payment within bill pay. I mean, these are only payments that are being made within ZashPay and within Popmoney. Nothing else, completely separate from bill pay.

John Kraft - D.A. Davidson & Co., Research Division

But presumably those payments, those transactions might have been in -- done over your bill pay networks.

Jeffery Yabuki

Yes. No, I hear what you're saying. And I think that's -- I think it is impossible over the longer haul to believe that there won't be some movement, right, between those channels. My -- based on what I can see in the transactions, and this is obviously, early and hypothetical, that the people who are using P2P tend to be different than the people that are using bill pay. And today, the way the services are presented, they would not really allow someone to easily say, "Well, I would have paid my bill here in bill pay. Now I'm going to do it via P2P." I think over a number of years, you could begin to see that happen. But the way that the data looks right now, I would say that is not the case.

Operator

David Togut, Evercore Partners.

David Togut - Evercore Partners Inc., Research Division

Could you update us on the expected timing and financial impact of the Bank of America contract renewal with CheckFree?

Jeffery Yabuki

Sure. So we continue to work very closely with BofA. We have developed a very strong and solid strategic relationship with them. Obviously, they're a very important client to us. You may recall that their agreement expires in March of '13. And we continue to work with them on how that deal will hopefully be renewed.

David Togut - Evercore Partners Inc., Research Division

And what are your expectations at this point with respect to potential timing and financial impact on Fiserv?

Jeffery Yabuki

Well, we had talked about this in the fourth quarter call. We laid out guidance that we believe captures any potential early discount that we may provide. And that we are optimistic that we'll be able to extend that deal. Obviously, the contract expires in March of '13. And so those are the data points that I would provide.

David Togut - Evercore Partners Inc., Research Division

And then just a question on Acumen. You've had very strong signings of the last 12, 18 months. When should we start to see some of these bookings flow into revenue?

Jeffery Yabuki

I think we're starting now, David. We'll be clearly getting some of those as we go in this year. These are very complex conversions with a lot of extended content. And so those conversions take a while to complete. But we've signed a number of accounts, so we'll see some impact, and I would anticipate it's going to continue to ramp this year. But as we get to the end of the year, we're going to have a very good ramp up as we head into 2013.

David Togut - Evercore Partners Inc., Research Division

Just a final housekeeping question. What was your end-of-period share count for Q1?

Jeffery Yabuki

Our shares outstanding were roughly 137.3 million.

Operator

Tien-Tsin Huang, JPMorgan.

Tien-Tsin T. Huang - JP Morgan Chase & Co, Research Division

Just license sales in the quarter, how did that come in versus planned? I'm sorry if I missed that.

Jeffery Yabuki

They were just down slightly from the prior year just given our strong Q4, but pretty well in line. But they were down substantially from the fourth quarter just given our strong fourth quarter performance. But actually, held up fairly well compared to the prior year just given that Q4 performance that we have in that particular area.

Tien-Tsin T. Huang - JP Morgan Chase & Co, Research Division

And I know you've commented that you were above internal plan. Caught a lot of that detail. But how much of it, do you think, is cyclical versus Fiserv-specific? I'm just trying to get a sense of what's happening on the ground versus how much you guys are driving directly, if you follow my question.

Jeffery Yabuki

Can you give a little bit more clarity?

Tien-Tsin T. Huang - JP Morgan Chase & Co, Research Division

Yes, Jeff, sorry. Just some of the above planned performance that you were talking about in some of those subsectors, how much of that is cyclical, meaning just better, whatever -- same store performance or better IT spending than expected versus Fiserv-specific with some of the sales efforts that you guys have put out. Obviously, the Popmoney and the halo effect of that. Just trying to get a sense of how much of this is macro versus something you guys drove.

Jeffery Yabuki

Yes. I mean, I think it is a little of both. I mean, I think the sales, the demand and the growth, right, all these big macro areas that we've been talking about and are focused on. The thing that we want -- we don't want -- we think it's way too early to let anything or anyone get ahead of us. And we think, right now, the guidance that we laid out at the beginning of the year is the right guidance. And we think that the second half is going to be stronger than the first half, and we just think it's prudent just to, as we said, to take any of the over performance in the quarter and just use it to de-risk the balance of the year. We'll see what we are at the end of the second quarter. I think I'll give -- we'll have much better insights at that point.

Tien-Tsin T. Huang - JP Morgan Chase & Co, Research Division

Understood. Just last one, from a term fee perspective, should we expect anything of size for the balance of the year?

Jeffery Yabuki

We don't -- I think last year, we had between $25 million and $30 million of term termination fees and they fall, as you know, through the quarter and those can be volatile just depending on where they kind of hit. I would say the second quarter last year, we had a little bit higher termination fees, but there's nothing more significant from that standpoint versus our regular termination fee that we get just as part of the business.

Operator

Ashwin Shirvaikar, Citi.

Ashwin Shirvaikar - Citigroup Inc, Research Division

So I guess my question is on the pipeline and obviously, that's built up nicely during the quarter. But are you in a situation here, where after the strong bookings we saw for a few quarters, if you have to go to a period of rebuilding of the pipeline before you start seeing good bookings again? In other words, that quota attainment, is that going to be anywhere close to 100% or better until the end of the year or should we expect a recovery soon?

Jeffery Yabuki

Yes, that's a good question. It is clearly, clearly the strength of the fourth quarter depleted the highly, highly qualified pipeline. And so it leaves you with a weaker position in the beginning of the year. Now that combined with the fact that we continue to notch up expectations, that's a really important point in raising quota around 20% year-over-year, and that's a big deal. So from that standpoint, I would say, we certainly had those 2 issues working against us. But I would also say that, as Tom, I think, referenced earlier in Q&A, it doesn't take much, right? If a good-sized deal ends up slipping from March 30 to April 30, things can move a lot. I mean, we feel very good about our pipeline and actually our further weighted pipeline is even stronger, right, on a year-over-year basis. So we think we will make some important progress between now and the next time we announce results. The only caveat that I would give you is in the 6.5 years or so that I've been here, I have, at times, heard that deals will get done and they end up slipping a bit, they end up getting done almost every single time, but sometimes they slipped. So I don't think this a kind of thing where you're going to have to wait until the fourth quarter for us to get on track.

Ashwin Shirvaikar - Citigroup Inc, Research Division

That's good to know. I guess only one other question. There was about, $0.06 of severance in the quarter and that continues to be sort of a steady impact, I think. Is that going to be with us for the foreseeable future, a steady level of just being on cutting costs or is that at some point going to...

Jeffery Yabuki

Yes. I think, what I would say, Ashwin, is that we continued to -- we have a number of efficiency objectives. As you know, we have our operational effectiveness objectives as a company. We have certain businesses that you're aware of that are also in decline. And so we have to take the appropriate actions to adjust our cost structure as appropriate in those particular areas and as to redeploy these resources then into other areas of growth that we've talked about, whether that be mobile or Acumen or Online Banking, et cetera. So we have one of these charges in the first quarter of last year. We are going to have them from time to time, not necessarily from a size standpoint every year or every first quarter. But we will continually, over the next 3 to 5 years, continue to adjust our cost structure as appropriate going forward.

Thomas J. Hirsch

Yes, and I would add to that, that it is declining and we have every reason to believe it will decline. And the things that we are doing around our second Phase $250 million operational effectiveness program, do have impacts that, we believe, makes sense to be excluded from operations given the fact that it's really nonoperational. And you can also see that in this quarter, we had $13 million of saves to -- due to the operational effectiveness program. That's $9 million higher than it was last year in the same quarter. So we are seeing those benefits getting added in to our P&L. And I think at the time, I don't think I know at the time that we explained the program, we did indicate that there would be onetime costs for the 5-year period that would link to the kinds of actions that we're taking there.

Operator

The next question is from Bryan Keane, Deutsche Bank.

Bryan Keane - Deutsche Bank AG, Research Division

Sales growth, I guess, was down and that makes sense. I mean, seasonally, you're not going to be able to match the fourth quarter. But was it down year-over-year?

Jeffery Yabuki

It was down on a year-over-year basis. And it was down on a year-over-year basis, frankly, because of just the phenomenal strength in Q4. But the good news was is that the qualified pipeline grew very fast and we went from really draining the pipeline significantly to having our qualified pipeline be up nearly 30% on -- in a matter of 3 months versus where it was in the prior year. So even with the 20% increase in our quota expectations for the year, we feel very good that we will end up being at or above our quota target for the year.

Bryan Keane - Deutsche Bank AG, Research Division

And when you guys say you're ahead of plan, are you including the sales numbers in that comment?

Jeffery Yabuki

That's really the financial results themselves.

Bryan Keane - Deutsche Bank AG, Research Division

And just when you say the second half will be stronger than the first, are you alluding to internal and EPS, or what exactly are you alluding to there?

Jeffery Yabuki

Yes, absolute performance, from that standpoint, both from a revenue and earnings standpoint. So revenues themselves on an absolute basis will be higher and earnings on an absolute basis will be higher.

Bryan Keane - Deutsche Bank AG, Research Division

And then just last question for me, the payments in the Financial segment, obviously, Payments was down a little and Financial was up quite a bit. Kind of similar, somewhat similar to what it was last quarter. What is the outlook for those 2 segments? Should we assume kind of similar trends going forward? I don't know if you can help me with that, Tom.

Thomas J. Hirsch

Yes, what do you mean by payments? What are you referring to? Are you referring to the revenue and operating income there, Brian or...

Bryan Keane - Deutsche Bank AG, Research Division

Yes, just the Payments segment, I think, was down 80 basis points, Financial was up quite a bit, 130 basis points.

Thomas J. Hirsch

Oh, from a margin standpoint, yes.

Bryan Keane - Deutsche Bank AG, Research Division

Yes, from a margin standpoint. And then going forward, should that -- should we see a similar balance or there's a reverse or...

Thomas J. Hirsch

I think there's always ins and outs but I would say that, clearly, we're making more investments right now in the Payments segment and the drop through rate isn't where we would like it from a long-term standpoint. And so I think over the long haul, you would anticipate that they'll be some upside from things like mobile and Online Banking, et cetera, from a margin standpoint.

Jeffery Yabuki

Yes, Brian, there are really 3 core items that are driving down the compare where we are in Q1 and; we'll also see it in Q2. And that is we've got Wachovia -- Wachovia de-conversion, that will be gone at the end of the second quarter. So that should start -- you'll have an apples-to-apples basis there. And then we've got the investments, the majority of the investments that we're making in the company, really besides Acumen sit in the Payments segment. So towards the end of the year, you'll see that start to remediate. And then the third item is really the dilution -- like the margin dilution related to the CashEdge acquisition. So those are all impacting the Payments segment at the same time. So we definitely believe, over time, that's going to reverse back. There's no question.

Operator

Greg Smith, Sterne Agee.

Gregory Smith - Sterne Agee & Leach Inc., Research Division

Any different thinking around paying a dividend in light of how the market is treating dividend payers these days?

Jeffery Yabuki

No. I mean, we -- we've -- at least as we sit here on May 1, we look at this on a pretty regular basis. And frankly, we've looked at it a lot more recently because of all the dialogue that's in the market. From our standpoint, we have been extremely disciplined at returning cash to shareholders via share repurchase. Our total return metrics are probably in the top handful of companies in terms of returning free cash flow, either through the combination of share repurchase and/or dividends. At least in the last 6 years, we've been very, very consistent on that. And I think we bought back about $245 million in the first quarter alone. So we feel good about that. The other issue that, frankly, is probably beyond my pay grade is, there's a lot of tax consternation right now. And we think it's prudent to see how the tax laws layout, and we'll continue to incorporate that into our evaluation. But, Greg, I assure you that we will continue to evaluate it as we have. And at some point, we may come to a different conclusion. But for now, we're quite comfortable with how we return the shareholders.

Gregory Smith - Sterne Agee & Leach Inc., Research Division

No complaints with the buyback in the quarter. Just do you, off the top of your head, happen to know sort of the adoption metrics for Online Banking, traditional Online Banking versus online, sort of both as a subset of all banking users? Just trying to get an idea of how rapidly mobile is evolving. I mean, mobile and then online and how it's evolving relative to how online evolved.

Jeffery Yabuki

Yes, I'll give it a shot, and it will be direct -- at least it will be directionally correct. So today, I think the statistic is something like 85% or 90% of consumers in the U.S. have access to the Internet. They don't necessarily have it, but they may have it either at home, or work, or both. From an Online Banking perspective, the number is somewhere in the area of 65% to 70%, all of the online -- I'm sorry, all of the people who have bank accounts have Online Banking access. And you may remember we showed this at our Investor Day, we have about 55 million Online Banking users today. So that's how that piece of the universe stratifies. On the mobile banking side, it's very, very early, right? I would be surprised if -- I don't actually have a number, but I would guess it's in the 20-ish million range at the very most. And we have -- I think, we gave a statistic at a conference recently, where we had about, I want to say, 3.5 million or so users live on our mobile platform. And we believe that there is an inherent advantage for our clients to select our mobile -- our Online Banking clients to select mobile because they're access -- they go access into the system the same way. It was 3.7 million mobile users. So that's kind of how that would build up.

Thomas J. Hirsch

I think, Greg, you can go back to, I thought, our Investor Day. Erich Litch put up in his presentation, I believe, some stats around that. The adoption of Online Banking and how we think mobile is going to go over that period of time also.

Gregory Smith - Sterne Agee & Leach Inc., Research Division

And then just lastly, any new international opportunities emerge in the quarter or subsequent?

Jeffery Yabuki

Yes. I mean, we certainly -- certainly, we are actually pursuing several large international transactions. Recently, we closed a good-sized mobile deal in Europe. We're working on several mobile deals in Europe and actually a number of mobile deals around the world. That's a pretty interesting space for us. Some Online Banking and actually some pretty good core deals in Europe. So there's -- there are good opportunities out there right now. Those international deals tend to be -- tend to have very long sales cycles, but we continue to pursue them.

Gregory Smith - Sterne Agee & Leach Inc., Research Division

And I just have to ask. The mobile deals, that's even though you're potentially not the core processor?

Jeffery Yabuki

Oh, yes. The mobile deal that we won, I don't think we've announced -- I don't think we have asked for permission to use the name, but it's a very large European bank. A good-sized European bank, let me say that, where we are not the core provider at all.

Operator

Kartik Mehta, Northcoast Research.

Kartik Mehta - Northcoast Research

You've talked a lot about the Durbin and some of the opportunities you've had. If you look back today compared to when all these passed and all the noise started happening about it, do you think -- has the benefit, what you anticipated less or more? Considering where we are today?

Jeffery Yabuki

Well, from my perspective, I really -- I thought we would get a couple of deals. I would actually say it's been slightly better than I thought it would be in terms of the size and magnitude of the institutions. And as it became more clear how competitive that space was going to be, I actually ratcheted my expectations down and we actually did far better against my ratcheted down expectations. And I'm actually quite enthusiastic about what I see going on in the market right now. I think as it's becoming more clear as to what the advantages are in using certain providers, I believe that we will actually end up winning more business throughout the year. So I would say, on balance, it's probably slightly better than I thought. And all of it was extra given the trajectory we were on. And then the ability to have a larger underlying network, right through ACCEL/Exchange to do other things, actually makes it a huge plus.

Kartik Mehta - Northcoast Research

And then, Jeff, you've said that spending seems to be accelerating. I know this is a difficult question, but to the extent you could give some color on it, where do you think we are from a spending point today financial institutions versus what we were at its peak whenever that was in your mind?

Jeffery Yabuki

I would say somewhere between 1/3 and 1/2 of where we were. If you call the peak the beginning of '07, okay, if that's kind of your peak period, I would say FI spend in that time was probably 5%, 6%. Now I would say that on balance, FI spend is probably half that in the U.S.

Kartik Mehta - Northcoast Research

And so there's still a lot of room for growth as these banks continue to feel better?

Jeffery Yabuki

Yes, I think that is absolutely the case. And I think we've tried to make it more clear that we do see bank spending but they are doing a little bit of moving the money from bucket to bucket. Like the general size of the spend is really not expanding very rapidly. And at some point in the future, we would expect spend to get back up to more normal levels. But frankly, that's not going to happen until financial institutions can have an environment where they can make more money. It's pretty tough for FIs to make money right now.

Kartik Mehta - Northcoast Research

And then just one last question, Tom. I know you said this, but I apologize that I missed it. You said that term fees and you broke it out to doing Financial and Payments. Could you just repeat those numbers as to how...

Thomas J. Hirsch

Sure. The contract termination fees were $12 million in the first quarter of this year, there are $4 million in the first quarter of last year. So they're up roughly $8 million. A couple of million in the Payments segment and the remainder in the Financial segment.

Jeffery Yabuki

So I think our queue is empty. So thanks, everyone, for joining us today. If you have any further questions, please follow up with our Investor Relations team. Have a good night.

Operator

Thank you. This concludes today's conference. You may disconnect at this time.

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