Google Docs Inches Offline (Finally); Threat to MS Word 2 comments
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Google’s (GOOG) Web-based word processor, Google Docs, can now be used offline to view and edit documents in your browser. That means you no longer need to be connected to the Internet to write a letter or draft an agreement. When you connect again, all your changes are updated. Google Docs now joins Google Reader as a Web app that can work offline. Spreadsheets and Presentations are coming up next.
This offline capability has been a long time coming. Google Docs is finally taking advantage of Google Gears, a browser plugin for creating all sorts of offline apps which launched nearly a year ago. Using Google Gears, Zoho came out with an offline version of its Web-based word processor last August.
Is it me, or is innovation at Google slowing down?
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Let me give you an example. Google purchased Postini in July 2007 for $625M. In February, Google published new list pricing for Postini services that were some 75% less than current customers paid for their Postini services. Google offered no price protection to customers (many very large corporate customers were pissed off). Google alienated hundreds of Postini resellers by not consulting and not rolling out the new pricing in a manner consistent with customer service and customer protection.
Furthermore, Google failed to understand how this pricing impacts everyone up and down the foodchain and Google said that it doesn't care about the impact of any of their decisions.
To make matters even worse, Google is posting pricing on it's web site that has NO TELEPHONE or EMAIL TECHNICAL SUPPORT and Google doesn't bother to mention this fact to prospective customers.
In other words, Google is now dangerously on the cusp of being given the moniker of NON-RELIABLE BUSINESS PARTNER.
It is painfully obvious that Googlers have no experience in dealing with real customers who use their services as a mission critical part of their business infrastructure.
Google took a Rolex product and is now selling it as a Timex.
I thought Googlers were smart. I was wrong.