Welcome to Microsoft's Fiscal Year 2012 Fourth Quarter Earnings Conference Call. All lines have been placed on a listen-only mode until the question-and-answer session. Today's call is being recorded. If you have any objections, you may disconnect at this time. I would now like to turn the call over to Bill Koefoed, General Manager of Investor Relations. Bill, you may begin.
Thanks, Sharon, and thank you everyone for joining us this afternoon. As usual, with me today are Peter Klein, Chief Financial Officer; Frank Brod, Chief Accounting Officer; and John Seethoff, Deputy General Counsel. On our website, microsoft.com/investor, is our financial summary slide deck which is intended to follow our prepared remarks and provides a reconciliation of differences between GAAP and non-GAAP financial measures. Note that all growth comparisons we make on the call today will relate to the corresponding period of last year. Unless specified otherwise, all impacted numbers for the current quarter have been adjusted for the $540 million revenue deferral related to the Windows upgrade offer and the previously announced $6.2 billion goodwill impairment charge.
As a reminder, we will post today's prepared remarks to our website immediately following the call until the complete transcript is available. Today's call is being webcast live and recorded. If you ask a question, it will be included in our live transmission, in the transcript and any future use of the recording. You can replay the call and view the transcript at the Microsoft Investor Relations website until July 19, 2013.
During this call, we will be making forward-looking statements that are predictions, projections or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could materially differ because of factors discussed in today's earnings press release and the comments made during this conference call and in the risk factors section of our Form 10-K, Form 10-Q and other reports and filings with the Securities and Exchange Commission. We do not undertake any duty to update any forward-looking statement.
And with that I’ll turn the call over to Peter.
Thank, Bill, and thanks everyone for joining us. We started the fiscal year with good momentum and closed with a solid finish. Throughout the year we delivered top line growth and remained disciplined on cost management while continuing to execute on our product roadmap. Our enterprise products and services remain a top priority for CIOs as they navigate macroeconomic challenges. They are adopting our solutions for increased productivity, manageability, and security at an overall lower total cost of ownership.
Windows 7 and Office 2010 both reached new milestones as enterprises benefit from our business desktop offerings. Today over 50% of enterprise desktops worldwide are running Windows 7 and software assurance attach rates are at an all-time high. And even two years after launch, Office 2010 attach continues to grow as businesses make long-term commitments to the Office platform. Our productivity server offerings continue to perform very well with double-digit growth. Our newest server offering, Lync, grew over 45% this quarter, and we are excited about the unified communication scenarios that are enabled by new voice, video and social capabilities.
Office remains the number one productivity application and today is on more than 1 billion PCs worldwide. On Monday we released a customer preview of the new Office, which puts mobility, social and cloud at the forefront. Combined with the power of Windows 8, we are enabling a new platform of computing that gives the end-user unparalleled choice for consumption and productivity.
Our Server & Tools products deliver on the vision of the modern data center by enabling multi-tenancy, scalability and continuous services, all while using a single pane of glass for management. No other technology company can offer the hybrid cloud solutions that give customers the ability to manage and scale their applications, data and processes across both public and private clouds.
As I look back when I first became CFO of Server & Tools in 2003, it was a $7 billion business. Since then it has grown to nearly $19 billion in revenue and the opportunity for future growth has never been better.
Xbox continued its evolution as an entertainment platform and has solidified its place in the living room. With the help of Kinect and Bing, discovering and accessing content has never been easier. And with the recently announced Xbox SmartGlass, we look to make entertainment smarter, more interactive and more fun.
Moving to the Online Services Division, we continue to grow share, increase revenue per search and improve operating performance. Despite this progress, our expectations for future growth and profitability are now lower than we previously expected. As we announced earlier this month, we took a write-down on the goodwill that arose mainly from the aQuantive acquisition. We continue to believe that search is a strategic asset for Microsoft and are prioritizing our resources into the areas we believe drive the most business value.
With Windows 8 and Windows Phone 8, we see a great opportunity to benefit from the trend towards smart mobile devices. We feel that we are uniquely positioned to address the security and manageability challenges that CIOs are dealing with today as a result of this trend. And for users, we offer compelling experiences across devices with data and services that are connected seamlessly via the cloud.
In summary, we delivered solid financial results while embarking on the largest launch wave in our history. We are pleased with the long-term commitment that enterprise customers are making to our offerings as it demonstrates the high level of confidence in our product and service roadmap. Importantly, customer satisfaction is at an all time high. This past year we delivered significant product releases such as SQL Server 2012, System Center 2012, and updates from Azure, Bing, and Xbox LIVE, and enthusiasm is building for the coming year that includes important releases from Windows, Windows Phone, Office and Windows Server.
With those thoughts, I will hand it back to Bill to provide more details on our results, and then I will come back to provide some thoughts on our outlook for the first quarter and full fiscal year 2013.
Thanks, Peter. First, I'm going to review our overall results and then I'll move on to the details by business segment. Revenue for the quarter was $18.6 billion, up 7% or $1.2 billion. Operating income was $6.9 billion, up 12%. Earnings per share was $0.73, up 6%. Cash flow from operations was $7.7 billion, up 29%, and for the full year it was a record $31.6 billion. Foreign exchange did not materially impact our net income this quarter.
From a geographic perspective, developed markets grew mid-single digits and we saw continued double-digit growth in emerging markets. We delivered solid financial results despite a tough economic environment which demonstrates the strength and breadth of our businesses. Our compelling product portfolio across Windows Server and Tools in the Microsoft Business Division is driving strong demand from small businesses to the largest global enterprises. Multi-year licensing revenue grew 14% and made up over 40% of our total revenue for the quarter. Unearned revenue was a record $19.5 billion, up 14% and our contracted-not-billed balance was over $19.5 billion.
Turning to the PC market, we estimate that the worldwide PC market was roughly flat this quarter with approximately 85 million PCs sold. Business PCs were up 1% and consumer PCs were down 2%. Next, I'll move on to the results for the Windows & Windows Live Division, where revenue was generally in line with the PC market. As in past quarters, you will find the OEM revenue bridge in our earnings slide deck.
Adoption of Windows 7 remained strong especially among enterprises, which are benefiting from the security and management capabilities that come with the operating system. This quarter volume licensing revenue grew double-digits. During the quarter, we launched the release preview of Windows 8 to a positive reception, and we recently announced that Windows 8 will reach general availability on October 26. Windows 8 represents a significant opportunity for developers, OEMs and other partners to extend a new range of form factors, capabilities and scenarios to billions of people around the world.
Now, I'll move on to the Microsoft Business Division where revenue grew 7%. Business revenue grew 9% and within that, multi-year licensing revenue grew 12% and transactional revenue grew 2% driven by higher attach worldwide. Consumer revenue declined 4% reflecting consumer PC dynamics in developed markets which was partially offset by higher attach rates. We saw strong growth in our productivity server offerings with Exchange, SharePoint and Lync collectively growing double-digits this quarter.
CIOs continue to invest in our application roadmap and new productivity scenarios. As Peter mentioned, Lync revenue growth accelerated to over 45% as enterprises chose our unified communications platform. We believe unified communications is a huge market opportunity and we are pleased to see these results.
Just a year ago we introduced Office 365. It is now offered in 88 markets and 32 languages. In just one year some of the biggest global brands have embraced Office 365 to share information and connect with customers and partners. Global brands such as Lowe’s, Qantas, Japan Airlines and Hallmark Cards have adopted Office 365 to unify their communication and collaboration experience with a secure trusted platform.
Earlier this week we released the customer preview of the next version of Office. It features an intuitive design that works great on Windows 8 with touch, stylus, mouse or keyboard. It is available as a cloud-based subscription service and includes Skype credits and extra SkyDrive storage. With SkyDrive integration, content is always available across all types of devices.
It enables modern scenarios such as digital note taking, reading and markup. It is social and makes it easier to connect with people and information. With People Card, there is an integrated view of contacts from LinkedIn and Facebook. And speaking of social, this morning we announced that we have closed the Yammer acquisition. The Yammer adds best-in-class enterprise social networking to our portfolio of cloud-based productivity services.
Dynamics revenue grew 7% and within that Dynamic CRM revenue grew over 25% and added 360,000 users this quarter. We now have more than 2.7 million users and 36,000 customers that use Dynamic CRM to get a consistent and familiar experience inside Office.
Now let's move to Server & Tools which posted another solid quarter with 13% revenue growth; transactional revenue declined low-single digits while multi-year licensing revenue grew more than 20%, fueled by the wave of our new server products. Enterprise services grew 15%.
In the private cloud, Windows Server Premium revenue grew double-digits. With greater scalability, improved performance and cost efficiencies, Hyper-V continues to win share against VMware. In anticipation of what is coming in Windows Server 2012, we are already seeing customers like Unilever move from VMware to Hyper-V. System Center revenue grew roughly 20% and we continued building momentum and demand for our private cloud capabilities. With the release of System Center 2012 and our leadership in Windows Server Active Directory, we have a compelling device management and application delivery platform.
In the public cloud we launched a major release of Windows Azure, which enables infrastructure-as-a-service capabilities, adds 48 countries, offers media services, and brings new capabilities to developers. We are excited that Windows Azure Media Services is being used to deliver Olympics coverage in high-definition. This quarter Windows Azure had significant customer and partner wins and we added roughly 800 new enterprise customers.
In our data platform business, SQL Server revenue grew 20% outpacing industry growth. Every week, we see customers moving to SQL Server because of its superior business analytic, security, flexibility and cost-effectiveness. SQL Server Premium revenue grew more than 30% as enterprises continued to deploy it for their mission critical workloads and business intelligence needs.
High-performance and BI capabilities offered by SQL Server 2012 along with Hadoop integration will enable our customers to capture the full potential of Big Data. As I look back at the year, SQL Server revenue grew more than $0.5 billion, and with the technology advancements in SQL Server 2012, we are well positioned for future growth.
Next, I will move on to the Online Services Division where revenue grew 8% and operating performance improved by $266 million or 36%. Online advertising revenue was up 12% driven primarily by rate improvement in our search business. Bing’s U.S. organic market share ended the quarter at 15.6%, up 120 basis points year-over-year.
In the Entertainment & Devices Division, revenue grew 20%. Despite the soft console market, Xbox continues its leadership position and has 47% share of the U.S. market in June. Additionally, Xbox LIVE membership increased by more than 15%, driven in part by the new content partners we had brought to Xbox. We also announced Xbox SmartGlass which will connect phones, PCs and tablets with the Xbox 360 console to enable more interactive and engaging entertainment.
For Windows Phone, there are now approximately 100,000 apps in the marketplace and Windows Phone unit sales grew more than 50% sequentially. In June, we announced that Windows Phone 8 will arrive later this year. Windows Phone 8 is based on the same core technologies that power Windows 8 and it will unleash a new wave of features for consumers, developers and businesses.
Moving on to Skype. We continue to progress with the integration and you got a taste of that with our office announcement this week. This quarter 115 billion minutes of calls were made on the Skype network, an increase of over 50% from the prior year.
I will now cover the remainder of the income statement. Costs of goods sold increased 12% primarily due to Nokia platform payments, inclusion of Skype costs, and growth in enterprise services. Operating expenses were flat at $7.5 billion. Operating income increased 12% to $6.9 billion. This quarter, we returned $2.7 billion to shareholders in buybacks and dividends.
So to wrap up, we saw a strong demand from our business customers leading to solid financial results. Along with our revenue growth, we were able to maintain strong cost discipline and drive operating margin expansion.
And with that, I will hand it back to Peter, who is going to discuss our business outlook.
Thanks, Bill. For the remainder of the call, I'll discuss our expectations for the first quarter and full fiscal year 2013. As we look forward, we expect many of the trends from 2012 to continue. Companies will prioritize the transition to the modern desktop. CIOs will continue to invest in cloud solutions to deliver productivity, scalability to their business. Consumers will increasingly leverage cloud services to ensure their content is always available across any of their devices. Rapid innovation will continue in hardware, services and the underlying infrastructure that is needed to support mobile computing. With our current portfolio and roadmap we believe we are well positioned to capitalize on these trends.
Now turning to our outlook by business. For Windows, in the first quarter we expect to defer $1.0 billion to $1.2 billion related to the Windows upgrade offer and presales of Windows 8 to OEMs prior to general availability. Just a reminder that amounts deferred for the Windows upgrade offer will get recognized upon the earlier of redemption or the expiration of the program on February 28, 2013.
We expect the current dynamics of the PC marketplace to continue in the first quarter. Excluding the impact of the deferrals associated with the Windows Upgrade Offer and pre-sales, we expect Windows revenue to slightly trail the PC market for the quarter.
With new touch-enabled features in Windows 8 and new form factors hitting the market this fall, we expect Windows 8 to drive the PC ecosystem forward. Excluding the deferrals from fiscal year 2012, for the year we expect Windows revenue to be roughly in line with the PC market. Note that this does not include the impact of Surface PCs which we will update you on in the coming months.
In the Microsoft Business Division, multi-year licensing revenue, which is approximately 60% of the division’s total, should grow low double-digits for both the first quarter and full-year. Transactional revenue, which is the remaining revenue in the division, should lag the overall PC market until the launch of Office due to the normal cyclical slowdown in advance of the next version, and then slightly outperform the PC market post-launch.
Within Server and Tools, our customers are moving from transactional licensing into multi-year licensing agreements. This impacts our mix of revenue, and for next year we expect multi-year licensing to be approximately 60% of the division’s revenue, transactional licensing to be 20%, and Enterprise Services to remain at 20%.
With the shift to multi-year agreements, we expect transactional revenue to slightly lag the overall server hardware market for the first quarter and full-year. For both the first quarter and the year, we expect multi-year licensing revenue and Enterprise Services revenue to both grow low-teens.
In the Online Services Division, we look to build upon improvements in share and search monetization, with focused investment in the highest value areas.
For our Entertainment and Devices Division, while we have been maintaining our share leadership position, the console market has been showing year-over-year declines. For games, Halo 4 will launch in Q2, while Gears of War was a Q1 title last year. With these considerations in mind, we expect revenue to decline high-teens in the first quarter, and to be roughly flat for the full-year.
We expect COGS to grow high-single digits in the first quarter, due primarily to the Nokia payments, addition of Skype and growth in Enterprise Services, partially offset by lower console volumes.
We are reaffirming our guidance for operating expenses of 30.3 to $30.9 billion for fiscal 2013, and as you create your models, you should expect higher expense growth rates around the timing of launches.
As a reminder, Other Income includes dividend and interest income, offset by interest expense and the net cost of hedging. In the current low interest rate environment, we expect these items to generally offset, absent one-time events.
For the full fiscal year, we expect our effective tax rate to be 19% to 21%, and capital expenditures to be slightly over $3 billion.
Adjusting for the impact of the Windows Upgrade Offer and pre-sales, we expect unearned revenue will roughly follow historical sequential growth patterns for the first quarter.
In summary, we delivered solid financial results in both the fourth quarter and for the full fiscal year. We enter fiscal 2013 with great momentum and are excited about our upcoming launches.
And with that I’ll turn the call over to Bill, and we will take some questions.
Thanks Peter. We want to get the questions from as many of you as possible, so please stick to just one question and avoid long or multi part questions. Sharon, can you please go ahead and repeat your instructions.
Thank you. (Operator Instructions) Our first question comes from Adam Holt with Morgan Stanley. Your line is open.
Adam Holt - Morgan Stanley
In past Windows cycles, commercial and retail licensing and inventory rebuild have enabled you to outpace the PC market, how should we think about those factors around Windows 8, and are you including OEM related tablet sales in your PC market forecast for next year or should we be excluding those like Surface. Thank you.
Well the first question I will go back to the guidance we gave for how we expect Windows to really ignite the PC market and how we (inaudible) to do relative to the PC market. Obviously, we said it was going to lag a little bit in the first quarter prelaunch and for the full-year, would be roughly in line, so obviously that means for the remainder of the year slightly ahead. And also think about some of our emerging markets versus developed markets and what that means for the overall growth of Windows relative to the hardware market. On the second question on the PC market, I’d say when we talk about the PC market we are largely consistent with how the third parties would report on the PC market traditionally.
Next we have Rick Sherlund with Nomura. Your line is open.
Rick Sherlund - Nomura
On Office 365, I’m kind of curious how we should be thinking about how that revenue ramps up. You haven’t really talked much yet about the availability of Office 365. I know it's included with the WinRT, should we expect then that it's broadly available in the market with October 26th launch date of Windows 8?
I think generally you're characterizing it correctly. We were really excited about the new Office and what that means for Office 365 being broadly available for both consumers and enterprises, and we do think this is a real accelerant for the business. Today, it's been a really compelling part of the overall Office story. We talk with every customer about the cloud roadmap, and that’s one of the drivers of what we're seeing broadly across MBD, not just in Office, but in SharePoint, Lync and Exchange. And I think you’re thinking about this right that when we get to the new Office in conjunction with Windows 8 we really accelerate what we are doing for both consumers as well as businesses of all sizes.
Next we have Mark Moerdler from Sanford Bernstein. Your line is open.
Mark Moerdler - Sanford Bernstein
Yahoo! in their earnings call on Tuesday reported that the revenue per search they are getting from Microsoft is below the Microsoft guarantee threshold and that the guarantee expires Q1 2013 I guess, Q1 2013. CFO alluded to a clause in the search agreement because Yahoo! went out that there is no parity, first, is this correct? And second, what if any impact would this have on the search strategy if they decided to break this agreement?
What I’ll tell you Mark we are sort of laser-beam focused on the partnership that we have with Yahoo! We’ve be very encouraged with the year-over-year improvements we have seen over the last several quarters. And to be honest 100% of our focus right now is on making sure we continue to drive those gains which will benefit both parties of the partnership and make sure that’s successful for both companies because it’s obviously very strategic for both of us.
Next question is from Heather Bellini with Goldman Sachs. Your line is open.
Heather Bellini - Goldman Sachs
Peter, you mentioned on the call the increase in Server and Tools multi-year licensing revenue as a percentage of the total segment. I was wondering if you could walk us through kind of what the biggest drivers are behind that and should we expect kind of the trajectory you are seeing here to continue?
The biggest piece of that we are seeing is SQL and we are getting so much great traction with big enterprises really starting to make progress in tier 1 applications and what we are seeing now is many more long-term multi-year agreements for SQL, which used to be more of a transactional business, but now as bigger companies are making their commitment to our data platform, putting their mission-critical applications on it, they are signing more of a new kind of licensing that we had just for SQL for multi-year licensing agreements. So by far the biggest impact is in SQL, and yes with the new version of SQL Server 2012 we expect that to continue.
Just to add on I mentioned in my script that year-over-year revenue for SQL was up over $0.5 billion. So, just awesome momentum in SQL in the database business and our competitive strategy in the marketplace has just really been playing out.
Next we have Walter Pritchard of Citigroup. Your line is open.
Walter Pritchard - Citigroup
I wanted to just ask a follow-up or ask a question on the contracted backlog. I know we are accustomed to looking at that with the unearned number. But it looks like that number, if I look at the sequential trend there it was a little wide of what we have seen on similar Q4s where you have seen a more robust quarter-over-quarter growth. I’m just wondering, was there something about the shape of the enterprise annuity business or what you saw in the quarter that caused that?
No, as you pointed out, we tend to look at it all up on our annuity business, both contracted as well as the unearned and taken as a whole. We’re obviously very pleased with what we are doing. We’re pleased with the performance we’ve had with our customers, we’re pleased with the renewal rates, we’re pleased with the trend that we just talked about with SQL. I wouldn’t highlight anything unusual there.
I’d just add on that our enterprise agreement renewal rate was certainly within if not at the higher end of our historical range. So, we feel really good about the execution of the sales force this quarter and I think that that definitely played out towards the end of the fiscal year.
Next we have Phil Winslow with Credit Suisse. Your line is open.
Phil Winslow - Credit Suisse
Just want to focus go back on the EDD division, you talked about relatively flattish revenue. You gave a lot of color on your mix in terms of the revenue contributions there. But when you think about the operating expenses and the profitability of that business, what would you expect this coming fiscal year and this point in the cycle?
When I think about E&D, I feel really good about the evolution of the business model for the entertainment business, you have seen us really add the content partners that we have and grow the Xbox LIVE business. And so historically the profitability has been largely sensitive to the console market and that’s still a big piece of it, but as we broadened our business, we now are at different revenue streams. And obviously the other thing I’d say is with Halo 4 coming later this year, having a really high first-party title is always a great thing from a profit perspective. So, when you think about the business model going forward, I feel great about some of the content is coming. I feel great about the subscription with Xbox LIVE and some of the access and discoverability we have with Kinect and Bing as well.
Next we have Brent Thill with UBS. Your line is open.
Brent Thill - UBS
Peter you had really strong multi-year operating margin improvement in the Server business and I was just curious if you could give us a sense of what you are seeing that’s causing that and how should we think about that going forward in terms of that trajectory?
As that business has really accelerated and shown great revenue growth. We are obviously getting the benefits of the scale that you get right, because a lot of the expenses are R&D expense and so, we’ve really been able to improve those margins at the same that we have been building out, both the public and private cloud assets as well. And you heard me talk about before, we’re really encouraged by the trajectory of that business and we think there is continued headroom from that perspective.
I’d just add on, I think as when (inaudible) spoke at one of the conferences this past year, I think he just talked about the fact that our roadmap there is something that enterprises are really buying into because, I mean use this term hybrid cloud and he talked about, this as a strategy of working with enterprises to focus on their on-premise capability, as well as their public cloud capability and being able to offer the opportunity for people to kind of manage that interchangeably. And we really feel like we’ve got just a unique set of capabilities there, and as Peter said, we’ve been making a lot of investment there and you are really seeing that show up in our revenue growth.
Next we have Kash Rangan with Merrill Lynch. Your line is open.
Kash Rangan - Merrill Lynch
Is the PC market, if you were to include the Windows OEM tablet, as well, Windows tablet really grow faster than conventional PCs. Would you be able to stick to your comment that Windows revenue would grow in line with the PC market?
Let me take that. So, I mean I think Peter talked about this just a second ago, but there is just a whole bunch of kind of moving pieces in there. He talked about there is emerging markets that are growing faster than developed markets. Obviously, there is a different pricing, we have different prices in emerging markets than we do in developed markets. Obviously, there is also some upgrade revenue that we’d be recognizing during this year. I think Kash to your point, there could be some tablet growth. I mean to be honest, it could grow faster but at the same time these best estimates that we have is that we’re going to grow in line with all the information that we have available.
Next we have John DiFucci with JPMorgan. Your line is open.
John DiFucci - JPMorgan
My question has to do with the Server and Tools business. I guess when I back into what the transactional business is, I guess the question is did it decline this quarter, and when I look at the guidance you are giving. Peter, why would the transactional business slightly lag the hardware market? I think that sort of implies that you are losing share now? I think that that's what’s happening out there. Can you help me a little bit with this?
You are right. It's not losing share, but it's transitioning to the multi-year licensing business for both Windows Server and SQL Server. So that's really what we are seeing, and Bill gave you some of the numbers when he was talking about some of the growth in SQL Server revenue and just all-out multi-year licensing business for the Server & Tools business. It's really just a mix to the multi-year agreements which we love, because it’s people making longer-term commitments to the platform.
John DiFucci - JPMorgan
So these are people that had been buying transactional that are moving to multi-year, because it sounded a little bit like they were large enterprises that might have been shifting and buying more Windows than they would have brought other stuff in the past?
In general, in total when people are buying new Server & Tools products, they are more often going to multiyear licensing agreements than transaction where that wasn’t as much the case in the past.
Brendan Barnicle with Pacific Crest. Your line is open.
Brendan Barnicle - Pacific Crest
You mentioned that in SQL Server 2012, you’re going to have Hadoop support. I was wondering if you could give us anymore details on what you are planning there and what we might look for in terms of functionality that's going to be enhanced with the Hadoop support edition?
Brendan, neither Peter and I are probably technically savvy enough to be able to offer a great answer on that one, but we are happy to get somebody from the Server & Tools business who can go deep on the technology and we’d love to talk about what we are doing around that and certainly arrange a follow-up call with you in the future if so. Thanks for the question and we’ll follow-up with you.
Raimo Lenschow with Barclays Capital. Your line is open.
Raimo Lenschow - Barclays Capital
Going back to Adam’s question at the beginning, if you think about the timing of the Windows 8 launch and the impact it has on the financials, is there anything that we should think differently this time given that you have like new form factors, the tablets are coming in, your OEM partners still need to come up. So, if you try to model this financial impact, do we need to be aware of a slight delay there compared to previous cycles?
Well, I’d refer you to the guidance that I gave when we look forward and the general answer would be like in previous launches we are incredibly excited about their capabilities, probably more excited about what we are doing with Windows 8 and reimagining what you can do with Windows. And in particular what we are doing and what our OEM partners are doing to deliver really cool devices and really exciting form factors. So, the general answer is, no we are probably more excited about this launch than any launch in a long time.
Colin Gillis with BGC Financials. Your line is open.
Colin Gillis - BGC Financials
I just want to follow-up on the transition from transactional to long-term agreements and also the success with the renewals, can you just give a few factors for this? Is it the product roadmap? Is it cost savings?
It's actually all of those things. Certainly the product roadmap and the new capabilities that we have across the board whether that's System Center 2012 and SQL Server 2012 which is now and what’s coming in Windows Server later this year as well as the public-private cloud story which really, really resonates. So what people are investing in is that roadmap, because they see where they are going long-term and they are partnering with us to get where they need to get long-term through their increased capabilities and our technology. And I’d add that total cost of ownership does play a big piece of that particularly on the SQL side.
Ed Maguire with CLSA. Your line is open.
Ed Maguire - CLSA
I’d like to come back to Server & Tools. You mentioned Lync was growing 45%. What's behind that? Is it competitive wins or new implementations or attach in multi-component deals and also if you could address the impact of some of the licensing changes on the growth in SQL Server?
So, let me start with Lync. And I will try and tame myself because I just love Lync. The reason it's growing so fast is because of the capabilities that it provides as well as the cost savings it provides for a company. It's really compelling and it really resonates well with customers. It’s a lot of new implementation, some of its competitive, some of its just new application that people think of really reimagining how communications happens. We are really excited at one place where Skype acquisition plays in and kind of what we showed a little bit this week with how we are really reimagining communications broadly for all of our customers. And that story really resonates very well. It's very easy to sell. It's very easy to see. The capabilities are very easy to show. So, that's just a great product, a great set of capability, a great value proposition for CIOs and end-users alike. And as Bill said, we think unified communication is a really big market opportunity for us, and we felt that for a longtime, and we are really starting to see it with this version of Lync, and what we are doing going forward.
Next we have Gregg Moskowitz with Cowen. Your line is open.
Gregg Moskowitz - Cowen and Company
The premium mix went down 6 points sequentially and was lower than we have seen in a while. Just wondering if you think a fair amount of this was perhaps driven by the Windows 8 program, where users can pay one price upgrade regardless of what Win 7 SKU that they buy or was it due to emerging markets and other factors?
Mostly emerging markets. You are right about that.
Brad Reback with Stifel Nicolaus. Your line is open.
Brad Reback - Stifel Nicolaus
Peter, you talked about CapEx being about 3 billion. It's been running at about 2, 2.3 the last couple of years so about a 30% increase. What's that predominantly related to?
Mostly related to the increase in our cloud businesses across the boards, and some we’re getting good adoption and acceleration. So, it's a little bit of an increased related across the board as Office 365 capacity.
Okay, great. So, that will wrap up our Q&A portion of today’s earnings call. We hope you all have a great summer. We look forward to seeing many of you at the numerous conferences in which we will be participating this quarter. For those of you unable to attend in person, you will be able to follow our comments at microsoft.com/investor. Please contact us if you need any additional details. And thanks again for joining the call today and have a great day.
Thank you for your participation on today’s call. You may disconnect at this time.
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