Greetings and welcome to the TDS and US Cellular Second Quarter Operating Results Conference call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. (Operator Instructions). As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host, Jane McCahon, Vice President of Corporate Relations for TDS. Thank you, miss. You may begin.
Thank you, Dan. Good morning and thank you for joining us. I want to make you all aware of the quarterly conference call presentation we have prepared to accompany our comments this morning which you can find on the Investor Relations pages of the TDS and US Cellular websites.
With me today and offering prepared comments from TDS, Ken Meyers, Executive Vice President and CFO; from US Cellular, Mary Dillon, President and Chief Executive Officer; Steve Campbell, Executive Vice President and CFO, and from TDS Telecom, Vicki Villacrez, Vice President of Finance and Chief Financial Officer; and Kevin Hess, Senior VP, Government and Regulatory Affairs.
This call is being simultaneously webcast on the Investor Relation sections of both the TDS and US Cellular websites. Please see the websites for slides referred to on this call including non-GAAP reconciliations.
The information set forth in the presentations and discussed during this call contains forward looking statements about expected future results and financial results that are forward looking and subject to risks and uncertainties.
Please review the Safe Harbor paragraph in our releases and the more extended versions that will be included in our SEC filings.
Shortly after we released our earnings results this morning and before this call, TDS and US Cellular filed SEC Form 8-K reports, including the press releases we issued this morning. Both companies plan to file their SEC Form 10-Q later this afternoon.
On September 27, 2012 the FCC plans to conduct auction 901, a single round field bid reverse auction to award up to $300 million in one time mobility fund Phase I support to successful bidders that commit to provide 3G or better wireless service in areas designated as under served by the FCC. US cellular has filed short form application through the FCC for each of the states in which we have ETC status, which preserves our ability to produce bid in the auction if we so choose. FCC anti-collision rules place certain restrictions on business communications and disclosure by participants in an FCC auction. So we will refrain from discussing any information or topics relative to that auction.
Please keep in mind that keep in mind that TDS have an open-door policy. So if you are in the Chicago area and would like to meet with members of management from TDS Corporate, US Cellular or TDS Telecom, the Investor Relations team will try to accommodate you calendars permitting.
Now, I'd like to turn the call over to Ken Meyers.
Thank you, Jane. Good morning everyone. As you are all from the team with mix quarter with some good progress on several fronts including the level of post paid and pre-paid gross adds and an another HMS acquisition. And there are some tough head winds we are faced -- we are working our way through. I will let team provide the details. I do want to point out three unusual items this quarter that affect comparisons.
The first is related to interest expense which was down $22 million year-over-year as a result of a $15.4 million write off of unamortized debt issuance cost in the second quarter of last year. The second item on the gain/loss on investment line, where last year we had a $13.4 million gain on the sales of property and this year we had a $3.7 million loss producing a swing of $17.1 million.
There is also a big change in taxes. TDS' overall affected tax rate was 39% this quarter compared to 9.5% of last year with income tax expense was reduced to $29 million primarily due to tax benefits from state tax law changes and street items. These three items which are all below the line significantly impact EPS comparisons.
Staying with taxes for a moment, as you know, the bonus depreciation rate for federal income tax purposes is currently 50% and it is expected to expire at the end of this year. We expect federal income tax payment to substantially increase beginning in 2013 and remain at a higher level for several years as the amount of TDS' federal income tax depreciation deduction substantially decreases. By the way, for the full year, we are estimating an effective tax rated at TDS about 35%.
Our balance sheet remained strong. We ended the second quarter with $820 million in cash, cash equivalents and short-term investments, as well as all of the $700 million on the revolving credit facilities. And I think it is always good to point out once in a while that we have no unfunded pension liabilities.
You also know that we did not purchase any shares this quarter. Many of you have asked about our progress in identifying and evaluating additional steps TDS and or US Cellular could take to enhance share look value. I assure you that this effort is receiving a great deal of management attention. But unlike the very specific undertaking last year that involved analyzing how we could lessen or eliminate the discount between two classes of TDS common stock. This is a much more comp set of alternatives, many of which have inter relating dependencies and competing interest for capital, such as areas of potential investment versus other uses of cash. So, know that we are working at it, and then we will share any conclusions and actions at the appropriate time.
Now, I will turn the phone call over to Mary Dillon.
Thank you, Ken. And good morning everyone. We have both successes and challenges in second quarter and (inaudible) today on the highlights and on our initiative to drive future results. First, I will review our accomplishments starting on slide 5.
We made solid the progress of our customer acquisition efforts in the quarter with a 23% increase in retail gross additions, which breaks down to a 9% increase in postpaid and a 77% increase in prepaid. These results reflect efforts to aggressively drive new customer acquisition in two ways, by increasing awareness consideration and conversion of the US Cellular brand and also by strategically expanding our distribution base.
Key initiatives of the quarter, included the introduction of a new product offering call U Prepaid in select Wal-Mart stores. Ongoing deployment of our 4G LTE services and the evolution of our postpaid plan pricing to include pure data, while continuing to offer differentiated products that include the industry's only points-based rewards program. These efforts will continue to be foundational to our acquisition strategy going forward and are now, supported by a new marketing communication campaign Hello Better, which launched in July.
Our Prepaid business grew significantly with the addition of 20,000 net customers in the quarter, driven by the launch of US Cellular prepaid offerings in more than 400 Wal-Mart stores, as well as the launch of new price plans and the expansion of our device portfolio.
Smartphone adoption in the quarter was 52%, up 40% a year ago, though slightly dampened versus previous quarter by the U Prepaid launch, which is largely feature phone. Continued smartphone adoption, along with ongoing adoption of higher ARPU belief plans, drove total ARPU up 6%. In fact, 68% of our postpaid customers now have belief plan.
Now, I'll discuss some of our challenges in the quarter turning to slide six. Postpaid churn remains elevated, which we attribute to the expanded iPhone distribution, and aggressive promotion by competitors including Big Box retailers, particularly for 4G LTE devices and services. In addition, we continue to see migration from postpaid to prepaid offerings. We're aggressively combating this to the use of advanced analytic tools to identify and predict the primary drivers of churn across our customer base and implementing a wide range of new actions aimed at retaining high value customers by presenting them with highly targeted and attractive offers.
Management of cost and expenses continues to be a challenge. High equipment subsidies and network cost, and investments that are multiyear initiatives are all putting significant upward pressure on our cost and expense structure. However, we take and continue to take numerous actions to control and reduce cost. Actions such as working with our OEMs to introduce lower cost devices into our portfolio, closing less productive retail stores, implementing various mechanisms to control data usage and cost both on and off our networks, and tightly controlling both internal and third-party labor cost.
Overall, I believe that we're finding ways to improve the efficiency of operations and effectively managing our controllable cost and expenses.
Another challenge is managing data capacity. Data usage both on and off networks continues to grow and we're building 3G and 4G LTE capacity to meet this demand. We're also managing off of network usage through a number of initiatives to reduce the cost of outbound roaming. The growth in data usage underscores the urgency of rolling out our 4G LTE service and devices and we're offering our customers incentives to make the migration happen as quickly as economically feasible.
For example, in our markets where 4G LTE service is available now or will be by the end of the year, we've priced our 4G LTE smartphone the Samsung Aviator more aggressively to encourage adoption where it will have the most immediate benefit.
Now, turning to slide seven, our 4G LTE initiative is one of three that we launched this year to grow our business and improve profitability over time. The network is performing very well in terms of system availability, speed, and overall customer experience, and we're now working on our way to markets with the goal of bringing coverage to 58% of our customers by the end of year.
Sales of our first 4G LTE devices accounted for 17% of all smartphones sold in the quarter. We expect the momentum to continue with the launch in July of the Samsung Galaxy S3. We are very proud to offer this device to our customers at virtually the same time as for national carriers and we’ve been very pleased with the sales of that device so far. To continue to drive adoption, we plan to introduce another three to four 4G LTE devices in 2012 for multiple vendors.
On slide eight, we have more details about the U Prepaid initiatives, which I mentioned earlier. We’re currently in over 400 Wal-Mart stores. U prepaid is our first phone in a box and operating through the world’s largest retailer is the tremendous opportunity to be where our customers want to shop. And while it's early we are very pleased with the result so far. We are actively pursuing additional Big Box opportunities and we are working to make our own distribution network more effective as well.
Moving to slide nine, we launched our third initiative updated pricing on May 1 with three goals; to drive new customer growth, to increased profitability, and to grow ARPU over time. The addition of tiered data pricing for smartphones was one of our most significant adjustment. We’re offering some smaller data plans encourage you more customers upgrade to their first smartphone as well as larger plans that enable us to increase ARPU as customers become more experienced with their devices and then consume more data.
The tier plans also help us better monetize the heaviest data consumption. On July 1st, we also added two promotional plans with unlimited voice and messaging as a competitive response to new share data pricing plans in the market.
To succeed with three of the three initiatives that I just discussed we have to continue to build awareness of US Cellular and our differentiation in the marketplace. And that’s why we’ve recently launch a new advertising and marketing campaign Hello Better, detail on slide 10. This campaign delivers the strong and clear message that we're different from other carriers and quite frankly offer better wireless experience. In an industry where more than half of wireless customers are unhappy with their current providers we want consumers and although they don’t need it settle for a mediocre or worst experience particularly for product that is just so important in our lives.
Our goal is to make more people where the US Cellular offers a much better wireless experience and to show them how they can really benefit from switching and becoming our customers. We’ll be using a wide range of traditional social, grassroots, and retail tools to reach potential customers who are frustrated with their current carriers and helping to make a switch to build the better relationship with US Cellular.
So to sum up, we are making good progress in important areas like getting more people to switch to US Cellular, increasing our points of distribution as well as increasing ARPU. We are also applying that same level of intensity in analytics addressing postpaid churn. Device subsidies will continue to be a major watch point as we look to migrate customers over to the better experience and economics of our 4G LTE network.
So, now, I'll turn the discussion over to Steve for review with the quarter's operating and financial results.
Thank you, Mary, and good morning everyone. At a high level US Cellular's results reflect positive growth in revenues quarter-over-quarter as we improved ARPU. Operating cash flows declined primary due to increased handset subsidies and higher system operations costs for data growth.
Customer results were mixed, as we improved retail gross additions, but as Mary said, still challenged with retaining customers in the extremely competitive marketplace, and the somewhat still sluggish economy. Prepaid gross and net customer additions improved significantly as a result of our introduction of U Prepaid in over 400 Wal-Mart stores.
As shown on Slide 11, second quarter retail gross additions were 277,000, up 23% from 226,000 in the prior year quarter. In the Postpaid segment, there was a net loss of 48,000 customers, as the 9% increase in postpaid gross additions was offset by an increase in churn. In the Prepaid segment, we did much better than a year ago adding 20,000 customers. In total, we lost 28,000 net retail customers in the second quarter this year compared to a much large net loss of 58,000 last year.
Postpaid churn, shown in the next slide, increased to 1.57% from 1.38% last year and remained stable from the level in the first quarter. As Mary commented earlier, we attribute this increase to the expanded distribution of the iPhone and aggressive promotions by our competitors, particularly for LTE devices and services. Additionally, we continue to some migration from postpaid to prepaid offerings.
We continue to add customers to our Belief Plans, 238,000 during the second quarter. So we currently have 3.6 million customers or 68% of our postpaid base on our Belief Plans.
Slide 13 shows the trends in smartphone sales penetration and postpaid ARPU. During the second quarter we saw 410,000 smartphones, which represented 52% of total devices sold. This compares to the second quarter of last year when we sold 308,000 smartphones or 40% of the total units sold. 68,000 or 17% of the smartphones sold this quarter were 4G LTE devices. Smartphones now represent 37% of our postpaid subscriber base compared to 23% for the same period last year.
While the overall cost to subsidize smartphones especially the 4G devices is greater, we expect that the higher ARPU and migration of data usage offer a 3G network onto a 4G LTE network will benefit our results over time. And as you can see on the graph at the far right, postpaid ARPU has steadily increased over the past several quarters due to strong smartphone sales, as well as continued migrations to our higher ARPU Belief Plans. Postpaid ARPU was $54.42 in the quarter, up 5% from $51.84 a year ago.
Turning now to our financial performance shown on Slide 14. Service revenues for the quarter were $1.030 billion, which is an increase of $28 million or 3% from last year. Breaking that down a bit further, retail service revenues were $889 million, an increase of 2% with build ARPU growing 6% year-over-year.
The inbound roaming revenues increased growing $4 million or 4% year-over-year to $86 million, primarily as a result of increased data roaming traffic. We expect continued growth in data roaming traffic both on to our networks by customers of other carriers and off our networks by other customers, but lower roaming revenues and expenses over time due to our ongoing efforts to negotiate lower reciprocal rates.
System operations expenses of $243 million were up $15 million or 7% year-over-year. This was due to several factors, including expenses associated with the deployment of the 4G LTE network, a 2% increase in the number of cell sites and service, and higher data usage and roaming expenses as our customers use more data services both on and off our networks. The steady usage continues to grow, we're implementing a number of measures designed to minimize the impact on our expenses.
Net loss on equipment for the quarter was $117 million; up $20 million from last year, primarily as a result of increased smartphone sales and higher cost related to 4G LTE devices. The average loss per device sold increased year-over-year due primarily to the shift in mix to smartphones as these devices were 52% of sales versus 40% last year, and in total we sold 33% more smartphones. We expect equipment pricing will continue to be very aggressive across the industry and that our cost will be impacted by the continuing shift in mix to smartphones and the continuing introduction of 4G LTE devices throughout the year.
Please keep in mind that we're currently selling 4G devices in our 3G markets so that we can capture the cost savings immediately when the market becomes 4G.
SG&A expenses of $435 million were up 3% year-over-year due to modest increases in a number of categories including USF contributions driven by higher rates, employee related expenses, and bad debt expense driven by higher gross additions.
Operating cash flow for the second quarter of $234 million was down 8% compared to last year's $254 million. Operating cash flow margin was 22.8% compared to 25.3%.
Continuing on slide 15, total investment and other income net for the quarter totaled $9.7million compared to $11.6 million a year ago. Earnings related to our interest in the Los Angeles partnership were $19 million, up from $14 million last year.
Also this section of the statement of operations includes two of the unusual comparisons that Ken mentioned earlier. The first is gain/loss on investment where we had a loss of $3.7 million this year versus a gain of $13.4 million last year, a swing of $17.0 million.
The second is interest expense, which was down $13 million in the quarter primarily due to the write-off of $8 million in unamortized debt issuance cost in 2011, as well as lower interest rates on our outstanding debt.
Net income attributable to US Cellular shareholders totaled $52.7 million or $0.62 per diluted share versus $74.9 million or $0.88 per share in 2011. Decline was due in part to the lower operating income but also to a higher effective tax rate. The effective tax rate for the second quarter this year was 36.9% compared to 30% last year when income tax expense was reduced by $4.5 million, primarily due to tax benefits from the expiration of limitations for certain tax years and some discrete items. For the full year, we are estimating an effective tax rate at US Cellular of approximately 33%.
For the quarter, we generated cash flow from operating activities of $155 million. Cash used for additions to property, plant, and equipment, in the quarter was $221 million reflecting significant expenditures related to our 3G and 4G LTE networks, as well as for our multiyear enablement initiatives.
US Cellular's balance sheet remained sound and we have significant liquidity and financial flexibility, together with expected cash flow from operations, and funds available under our revolving credit facility to meet our financing needs. At June 30th, cash and short-term investments totaled $538 million and we have about $300 million of unused borrowing capacity under our revolving credit agreement.
Slide 16 shows our guidance for the full year 2012, which is unchanged from that announced earlier this year. We're estimating service revenues in the range of $4.05 billion to $4.15 billion, operating cash flow in the range of $800 million to $900 million, and capital expenditures of approximately $850 million.
Factors impacting our results for the remainder of the year will be the expected loss of $16 million in ETC revenues, higher LOE and other selling and marketing expenses associated with heavy promotional activity during the fourth quarter holiday periods, and increased expenses related to the implementation of our new billing and operational support system scheduled for implementation in 2013.
And now I'll turn the call over to Vicki Villacrez to cover TDS Telecom.
Thank you. Good morning everyone. Before reviewing results by segments, turning to slide 18, I'd like to give you an update on some business developments. First, with respect to IPTV, we now provide service in five markets, as of June 30th. Our market rollout plans are moving slower than anticipated, as more rigorous planned upgrade activity has been needed to enable our copper network and prepare other infrastructure for IPTV services. As a result, we have reduced the number of markets to 10 that we plan to provide service to by year-end.
TDSTV in these 10 markets surpassed approximately 65,000 households in total. The delayed rollouts will not materially impact 2012, as many of the market launches were expected late in the year. While in the early stages of recent launches, we remain excited about our IPTV service, which is meeting our high expectations for customer take rates and we will look to launch additional markets from 2013.
Also we're seeing a slightly greater impact of USF and ICC reforms, principally on the ILEC, as interstate voice traffic has been billed at lower rate coupled with an increased percentage of voice traffic. We continue to see the expected reduction of safety net support.
Also declines in minutes of use continued, impacting other components of regulatory revenues. These impacts have been ongoing and are not related to the USF ICC reform. As Kevin Hess will discuss it more detail, recovery mechanisms will kick in that we will expect will lessen the impact of the changes from the USF ICC order over the back half of the year.
And the third development, I wanted to note, is our June acquisition of Vital Support System headquartered in Des Moines, Iowa. Vital brings nearly $80 million in revenue but is a lower margin business as the large majority of its revenues are generated from reselling equipment. The acquisition brings deep IT solution provider capability and strong customer relationships, through our portfolio of hosted and managed service offerings, and greatly expands our engineering and sales capabilities. We plan to leverage the existing TDS HMS dataset or infrastructure and hosting and cloud service capabilities with Vital suite of products and services to provide customers with an end-to-end solution for their IT needs.
As shown on Slide 19, our hosted and managed services segment drove TDS Telecoms revenue growth. The number of ILEC and CLEC connections continues to decline and losses and high margin regulatory and wholesale revenues streams outpace growth in new lower margin replacement revenues such as data, video, managed IPE, and HMS.
Consolidated cash expenses were up 6% for the period primarily due to acquisition effect. Cost associated with our system improvement activities, the expansion of IPTV, and developing infrastructure in new products and services for HMS.
All in operating cash flow for the quarter was $59.5 million, a decrease from the $70 million achieved in 2011.
Turning to Slide 20, let me discuss each segment. ILEC revenue decreased 4% overall. Residential revenues were flat with last year as a result of increases in data connections offsetting voice line losses. ILEC commercial revenues declined 3% as a result of voice line losses and a small ARPU decline. The managed IT was strong as connections more than doubled.
In the quarter wholesale revenues declined $5 million, a 9% decrease, primarily as a result of changes in regulatory recovery, wholesale rate, and an increase in voice traffic, coupled with the continued declined in minutes of use.
Kevin will discuss in more detail the effects of the USF ICC reform, the recovery mechanisms, and implications on the business for the remainder of the year.
ILEC cash expenses increased 3% due to additional work needed to prepare for our IGTV market expansion, including contractor charges to repair back office system support. Universal service funding and property tax is also contributed to the increase in the ILEC.
Turning to slide 21, ILEC residential broadband subscribers increased 2% year-on-year. And 67% are taking speed to 5 MB or greater, and 21% are taking speeds greater than 10 MB. Residential broadband penetration was 64% as primary residential line. And residential broadband ARPU has trended upwards to $38 as migration to higher speed service offset competitive pricing pressures.
On the residential side, our star voice packages continue to help us mitigate line loss. At the end of June, we had 204,000 customers on these plans or 58% of our residential customer base. This is up 52% at this time last year, which help us to stabilize voice ARPU.
On slide 23, we continue to emphasis our triple-play bundles, voice, data and video with video offer though dish network and increasingly to our own IPTV service, TDSTV. We added 900 net triple-play subscribers in the quarter, bringing our penetration of customers to 30%. Churn on our triple-play customers continues to remain very low at roughly 0.5% per month. 69% of our residential customers are on a double or triple-play bundle, up from 65% last year. Churn for double-play customer, while not as low as a triple-play, is still significantly lower than churn with a single service.
Now, turning to the CLEC business on slide 24. Revenues were down 3%, as commercial revenues were flat and residential revenues declined inline with our churn expectations, as we no longer sell to this segment. On the Commercial side of the CLEC slide 25, we saw 85% growth in our flagship commercial voice and data communication solution, called managed IP, which outpaced our losses in legacy physical access line and data connection, driving total commercial connections up by 1%.
Turning to the HMS segment on slide 26, acquisitions increased revenues by $16 million. We are investing in the infrastructure support system and development of new products and services causing expenses to be higher. As I said, earlier we made our fourth acquisition solutions provider Vital Systems in June, OneNeck was purchased in July 1, 2011.
And now I will turn the call over to Kevin Hess. Kevin?
Thanks, Vicki. Turning to regulatory slide 27 as everyone is aware last November, the FCC moved forward with the transformation order to reform the universal service fund, an intercarrier compensation program rules. At a high level the thrust of their reform efforts relating to equity to USF is to encourage the deployment of broadband in unserved areas while simultaneously making sure USF disbursements have been made in the most cost effective manner possible.
Regarding ICC reform, the FCC’s primary goal was to evolve the legacy compensation scheme and move toward a bill and keep regime for switched access for all carriers, limiting the impacts over a reasonable transition period. In doing this, the FCC also made certain reform decisions related to VoIP and phantom traffic. And finally, the order included many new reporting requirements for the wireline industry.
My comments today relates specifically to the rules that impact rate of return carriers as all of the wireline companies owned and operated by TDS are under rate-of-return regulation for inter-state purposes. As shown on slide 28, focusing first on the USF components of their decision, prior to the FCC’s order, TDS Telecom received universal service funds to four sources, interstate common line support, local switching support, high cost loop, and the safety net additive.
In 2011, this support totaled approximately $90 million. While the FCC’s order impacts the various mechanisms differently, all other support mechanisms going forward will become a part of the new Connect America Fund. Based on their decision and further clarifications that came later, revenues for interstate common line support and local switching support will remain mostly unchanged in the near-term although local switching support will now be drawn from the new ICC restructure mechanism beginning in July 2012.
The high cost loop mechanism is still in place but has been adjusted to reflect the new investment and expense caps the FCC adopted. Well, just to remind everyone, we continue to see pre-reform declines in support under this mechanism.
And the fourth mechanism, safety-net is being eliminated over the next couple of years, which is a loss of approximately $4 million of fund in this year and an additional $4 million the following year.
Finally as mentioned, a new ICC restructure mechanism was implemented on July 1st to provide partial recovery of the ICC rate reductions and will also be a part of the Connect America Fund going forward.
Related to ICC reform on slide 29, I stated though FCC’s primary goal is to find way that they could move the industry to a bill-and-keep regime for switched access rate while limiting the financial impacts over the transition period. Accordingly, the SEC adopted a nine-year transition period for the rate of return industry to transition and move terminating access rates to zero.
During this time, there will be three revenues streams aimed at easing the impact of the transition. First, companies will continue to build a reduced switched access rates to carriers and keep those revenues. Second, the SEC adopted a new access recovery charge limited to a monthly fee of $0.50 for residential customers in 2012 and we build to end users and those revenues would also be retained by companies.
And last, if there remains a revenue shortfall after implementing the first two transition options and the 5% annual step down reduction, the FCC has instituted the new restructure mechanism for ILECs to help reduce that shortfall. In addition to these changes, the FCC also confirmed of VoIP traffic is subject to access charges and adopted rules intended to curb phantom traffic, which is traffic we could not appropriately build for since in the past we didn’t receive sufficient information to do so.
So what are the impacts to TDS Telecom. First, let me clarify that the impacts on slide 30 that I’m referring to here are the incremental impact for our projected 2012 regulatory and wholesale revenues for both the ILEC and CLEC segments from the FCC’S recent order, not a comparison to 2011.
That is important to understand just what I’m trying to detail here are just those impact specifically related to the FCC’s order, not differences from the prior year. So with that said, the primary changes to 2012 USF revenues will come from the FCC's decision to eliminate safety-net additive support. As previously mentioned, that’s what reduced our 2012 annual revenues by $4 million.
In addition, there will likely be some modest adjustments to high cost loop support related to the implementation of caps, but this is not expected to be material. And as I stated previously, interstate common lines support and local switching support revenues for 2012 will remain largely intact and very similar to what they would have been for 2012 without the adoption of the order.
Relating to the ICC reform changes the main impacts for the six months of 2012 relates specifically to intrastate VoIP access revenues as rates for this traffic both originating and terminating were reduced to interstate levels without a recovery mechanism option resulting in a reduction of revenues of $1.6 million. However, for the second half of the year, the terminating rate impacts for this VoIP traffic will be part of the new restructure mechanism and the originating rates will return to their previous intrastate levels beginning in July. This new restructure mechanism will begin to flow in July; impacts for the second half of 2012 from ICC reform are expected to be modest.
Turning to slide 31 with all that is changed there is still many items subject to the FCC's further notice of proposed rule making, such items as investment and expense caps for interstate common line support, re-prescription of the interstate return, bill and keep for originating access in transport rates, broadband build outs speed requirements, the recovery of high cost support in areas with an unsubsidized competitor and whether there will be a new broadband funds for rate of return carriers.
Obviously, decisions on any of these could impact future revenue streams and/or investment levels and we are actively engaged in regulatory and legislative advocacy efforts to manage those potential impacts.
In closing, policy makers have long recognized the critical role of universal service funds in enabling companies like TDS Telecom to provide quality service to our rural customers. Even in the face of significant change, we believe that USF program in the process of being reconfigured for a broadband centric world must continue to play a key and vital role in our nation’s and our company’s regulatory future.
Now I would turn this back to Vicki. Vicki?
Thank you, Kevin. Slide 32 shows our 2012 guidance. We have adjusted our revenue guidance up by $40 million to a range of $850 million to $880 million to reflect the acquisition is vital. We have tightened the range on operating cash flow to a range of $245 million to $265 million. This reflects per cap results and current trends in the business. One, higher losses of the high margin legacy revenues including the impact of USF ICC reform and two, higher costs as we implement IPTV, prepare back system offices and develop our HMS businesses offset somewhat by operating cash flow for Vital.
We have increased our outlook on capital spending to $190 million to reflect the impacts of certain non-cash items required to improve our proper networks for IPTV and the decision to invest in the development of cloud products and services. But the results of our increased capital guidance and coupled with the effects of Vital, we are increasing our guidance on depreciation and amortization to a range of approximately $190 million to $195 million. Reflecting the changes above, operating income is now estimated in the range of $50 million to $70 million.
I'll turn the call back to Jane McCahon. Jane?
Thanks Vicki. Dan, we would like to questions now.
(Operator Instructions) Our first question comes from the line of Simon Flannery of Morgan Stanley. Caller please proceed with your question.
Simon Flannery - Morgan Stanley
Mary I wanted to talk again about the iPhone, we've seen a couple of smaller carriers do deals with APRU around the iPhone and not have to make some of the commitments that Sprint for example have made. Any opportunity there to kind of find a meeting of the minds between yourselves and Apple? And then we've had a lot of spectrum deals in the industry. There is some spectrum for sale right now, perhaps you could just update us on where you think your spectrum position is, your spectrum needs are, and whether we should push to see doing anything more in the coming months? Thanks.
Okay, Simon, thank you. On the iPhone first of all I can't speak too, I have knowledge of the specific commitments made or not with other carriers, so I don't may be know that. What I would say is that yes, we would be open to selling an iPhone if we could if the terms are mutually beneficial, and when we look at our business right now, and look at our gross add momentum, there is plenty of people out there in the marketplace who are coming to US Cellular obviously without carrying the iPhone. And that is something that we're really proud of.
So, we will continue to look at options, one of the ways that we think about this too is that the device is just one part of the overall experience that we really focus on making sure that we're going to continue to be able to differentiate and excel by doing what we do best, which is delivering the leading customer satisfaction and that's across the entire experience. So iPhone needs some work wherever you're no matter what the phone or operating system is and that's for example something that we're best at in terms of our network. So we're going to continue to lead with our strengths, keep our options open, and really balance for our customers and for the bottom line.
Simon Flannery - Morgan Stanley
And on the spectrum?
Yeah, Simon it's Steve, I'll take that one. I think as Jane said in her introductory comments we've applications with the FCC to preserve our rights to participate in the upcoming auction. And as a result we can't really say a lot about spectrum needs and activities right now given the anti-collision rules. What I would suggest to do for some information is have a look at our 10-Q filing and in there we've got some disclosures about some recent impending transactions that will give you some idea about recent activity, but for now we can't really say more than that.
Our next question comes from Ric Prentiss of Raymond James. Caller please proceed with your question.
Ric Prentiss - Raymond James
Couple of questions. It's been a busy day, so I apologize if this was touched. Can you tell us what percent of your base upgraded phones in the quarter and also what your policy now is on upgrades?
Let me take that.
Yeah, hi Simon, I'm sorry Ric I'll start. In this quarter we had about 9% of our base upgrade there on devices and we made some recent changes in our policies around upgrades, Dave Kimbell who is our Senior Vice President of Marketing may be comment on those changes.
Hi Ric. Dave Kimbell. Yeah we've continued to manage our upgrade economics through a couple of changes that we've made recently within the last quarter. We've introduced a device activation fee, we've adjusted our upgrade timer, and we've changed through our rewards program, the number of points that are required to move your timer up. But most importantly I think for us it's continuing to manage the economics, as well as the growth on our business.
So why we want to manage that upgrade, we also want to actively move people to LTE, our LTE network so we will keep doing that. To do that, we're also introducing some tremendous iconic devices like the BS3 as an example and so we'll continue to see migration towards that. And as we move more of our future phone, smartphones that will continue to play a role in our upgrade rate. So we will manage it. We're also looking to strategically move that upgrade rate forwarded throughout the rest of the year.
Ric Prentiss - Raymond James
Okay, and what was that upgrade rate last quarter and the year before just to compare?
Last quarter was -- it's been running around that 9% level over the last couple of quarters. There was nothing usual either, movement either way in second quarter versus what you've seen in recent periods.
Ric Prentiss - Raymond James
Okay. And second question is, if you think back to the last iPhone introduction, did you churn spike up (inaudible) after the call and as we look to the potential introduction of our new iPhone 5 say the fall, what do you think as far as how to combat that?
Yeah. Ric, its Mary again. Yeah, we would expect that there is some pent-up demand in the marketplace and additional season impact on that. One thing that we are really proud of frankly, and Dave touched on this, is that we have offered a very iconic cutting edge LTE device already to our cutworms with S3, which our customer basis and is finding very favorably too. So, the access to an LTE device really well ahead of this phone is something that was very important to us strategically.
And I would say it relates to how we will manage really a continuation of a couple of things. I guess, first will just be playing continuing to play our offense, which is making sure that we have great offering like the S3 and many others that we continue to launch LTE devices, as well as our roll out our network. That we have new advertising a marketing camping that is really designed to really break through the clutter in the marketplace and differentiate US cellular further as well as continue offer great, experience in customer service. So, for us it is about continuing to player our offense.
I would say that we also continually built and increased our capability around what I will call predictive analytics in really managing the life cycle relationship with customers with US cellular. So, whether it is really making sure that we have got a long-term rewarding loyal and loyalty program in that specific experience but also, using analytics to really understand and predicting who might be likely to return proactively target those folks with relative retention offers.
Ric Prentiss - Raymond James
And then, LTE are really pretty important part of process. At what percent of year cells item get the fiber backhaul now for the LTE? And how important is voice-over-LTE in the process?
I think we probably want to give you the number on the percent of fiber backhaul, so we will look that up and certainly a key part of the strategy. And in terms of voice-over-LTE, I think like everybody in the industry we look to that as one of the future area that we certainly will be entering and it is certainly a way to help manage data growth and cost. So, we will be doing some trials middle to late next year on VoLTE and continue to develop that capability as well.
Our next question comes from Sergey Dluzhevskiy of Gabelli & Company. Caller please proceed with your question.
Sergey Dluzhevskiy - Gabelli & Company
Good morning guys. Two questions, first of all, can on -- your review of various options that has shareholder value, we were just wondering what is the timetable of decision making process clearly the companies has already spent a considerable amount of time. And it impacts your ability to repurchase that. So, if you could provide some update on when should we hear more maybe more substantive update on these issues? And second question, Mary, on LTE rollout, you plan to cover markets as about 58% of your customers is LTE by the end of the year. If you could give us a sense of what the initial response has been to LTE and your markets? What you are learning from those LTE launches and how it may impact your further LTE rollouts for the remainder of your footprint?
Hi Sergey, this is Ken, I am going to go first because Mary is going to be able to give you some nice information that I am not going to be able to give you, because I cannot give you a more specific timeline. As I said, this is a process that has many interwoven and overlapping effects to it, its something that will eventually have a lot of board involvement in it. And I can't speak to that decision making process. What I can tell you, what I said is, as soon as there is something to say I will be out and let everybody know. Mary?
Thank you. Yes, Sergey, we are excited about -- I am really proud about our launch of LTE. I think our team has done a great job moving quickly. But experience so far for customers, is exactly what we had hoped, which is the network is performing very well. And in terms of speeds and latency and lack of -- or very low amount of any issues or drop calls, we are very pleased with how the network is performing. And as you noted, we continue to move pretty aggressively, I would say, through this year. And we will continue really to get to pretty much all of our sites over time in the next couple of years I would say.
The other thing that we are doing is really aggressively seeding LTE devices even in markets that are currently 3G market so that we have customers who are ready be on the 4G network as soon as those devices are available to them. Because A, they love the experience, and B we love the impact that we will have for us ongoing as it relates to costs and data management. So, so far so good and I know our engineering team is working very closely with our suppliers to make sure that we learn as we go in terms of efficient deployment and we are getting better with that all the time.
Our next question comes from Philip Cusick of JPMorgan. Caller, please proceed with your question.
Philip Cusick - JPMorgan
Hey, guys thanks. Can you talk a little bit first about your churn up here 1.6 from the last few quarters, what is the indication going forward? Can you give us some idea on what sort of, on contract off contract your base is doing specially given this fairly higher upgrade grade?
Let me speak to the churn question first, which is, Phil, obviously that's something that we're very, very focused on. And I think, as I mentioned earlier, really quite excited about our gross add momentum and that's something that doesn't happen on accident in this competitive marketplace. So it tells us that the way that we're approaching the market and differentiating in what we're offering is appealing to a lot of folks. But certainly we're not happy with the churn level and are very focused on that.
So whether it's really more deeply managing the life cycle relationship with our customers, for example, the notion of rewards, which is the basis of the whole Belief project when it was launched, rewarding customers from LTE it's still very appealing. And so we're making sure that we're engaging our customers as much as possible in the rewards program and finding and testing and learning about different ways and sense on which reward from LTE to stay obviously.
And then in addition using some predictive analytics to more deeply predict who might turn in why, so that we can then more proactively reach them with relevant offers, so whether its even earlier upgrades or making sure they're on the right price plan et cetera. So using all the tools in our tool kit today to really manage both driving continued gross adds and reducing churn overtime.
Philip Cusick - JPMorgan
Okay. And then as you think about gross adds, you alluded to it but I don't know that anybody has called out or set up a quite a bit year-over-year. Do you anticipate that continuing to grow over the next few quarters on a year-over-year basis or could that even grow on sort of a accelerate from here as well?
Well, we're focused on putting everything we can in the marketplace, I'll say from inside to execution to do that without which is to continue to increase our share of postpaid customers and that's working so far. So again whether or not that will continue still we hope it does as well we need to manage churn so that our net add numbers improve as well.
Philip Cusick - JPMorgan
There was one comment about upgrades going up. Is that upgrade rate going up from the current 7%, 9% or did I hear that wrong?
This is David. No, we didn't make a comment about upgrade rates going up. We talked about managing that as throughout the rest of the year and maintaining an upgrade very consistent with year ago.
We did talk about instituting an upgrade C that might be also.
Philip Cusick - JPMorgan
Okay, I thought I heard the rate going up. And lastly what's the potential for shared data within your company. Do you have the systems that are sort of easily set up to do that or is that more of an effort that may be is worthwhile?
Well certainly we're looking closely at how the marketplace is reacting to that. And what we did initially was launch a very quickly a promotion plan that we consider competitive with the new offerings on limited data and limited text in a plan that's very competitive with what Verizon has launched, and we're looking at shared data to understand it better and certainly will evaluate whether or not we move to that in the future.
Our next question comes from Sal Muoio of SM Investors. Caller please proceed your question.
Sal Muoio - SM Investors
I still have one comment I guess and then one question if I could. Just kind of following up on Sergey's sort of question and it's just a shame you really can't be buying stock back here with the stock in the low 20s, I mean it's even below 20 a few months ago, such a fabulous time to be doing it, just I wanted to give you my thoughts on your process of you going through the Board relative to the evaluation. Sort of you've a tough I think competitive hand to deal with obviously and that's a fact you're running your business well as you can subject to the environment you're operating in, but the fact is you really haven't you've not been able to grow the value of intrinsic value of the business per share for many years in a few.
The business has run well et cetera but the environment is very difficult so and I think in the process you're going through here I hope you're looking at it in two ways, the first being, how do you close the gap between sort of mark-to-market valuations et cetera that's the easy thing to do.
I think the other thing to do how do you grow the value, the intrinsic value per share, in this kind of competitive environment you've here, a) you operate the business as well as you can which you're doing already you've been doing, but what you need to do really is consider not a really serious stock repurchase because, for the business worth whatever you evaluate it to be worth we've our own numbers obviously as well as everyone. But if you do buy stock back at $0.30 on the dollar or $0.40 or whatever you think the intrinsic value is a fabulous way to grow value over time?
And b) your balance sheet is underlevered you have the ability to do that. All you need to do is generate more free cash flow. So, part of I know, what you're looking at is operational part is how you grow value per share and part is how do you still monetize the value is in the business that you don't see in the stock price. And I know it's very complicated but I just hope that significant share repurchase would be a part of something you're seriously looking at? And then just a sort of a question I have really is really on capital expenditures and just want to get a really for you know how much USM is of you know sort of accelerating capital expenditures this year or sort of additional capital expenses because of tax benefits, and whether it is pulling you know CapEx forward from next year into this year or get some sense of the dynamics on, I am not asking the numbers for next year yet, but really just you know how much while you get the idea?
Thank you for your commentary, it wasn’t lost on me. Secondly, with respect to CapEx, the big driver is CapEx right now is the double effect of explosive data growth primarily from 1X devices you know that's the bulk of the customer base at the same time that you are laying in your new LTE network. So last year and this are heavy years as we have the double effect. Going forward as we have more LTE in the network and that Dave already talked about we are pre-selling LTE devices in markets that aren’t yet LTE so that as soon as we turn on the LTE, we will be able to reduce 1X investment going forward. You put those two together they are the primary drivers of our capital and why we are optimistic about that trend line going forward.
I won't blame it on bonus depreciation or anything like that because quite frankly in today's extraordinarily low interest rate environment that benefit is nice but it is not compelling enough to really change your capital spending strategy.
Dan, I think we are out of time, so we would like to wrap it up.
Absolutely, ladies and gentlemen this concludes today's teleconference. You may now disconnect your lines at this time and thank you for your participation.
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