eBay Feedback Changes Getting Negative Feedback
I've been at IRCE for only 6hrs so far and the overwhelming theme around eBay I'm hearing is that eBay's feedback changes are NOT going well.
Here's why eBay sellers are upset about around feedback changes
- Buyers are leaving manymore negatives/neutrals than they have historically.
- UPI/NPB/Deadbeats are leaving negatives and eBay isn't doing anything to help.
- eBay promised that if the buyer doesn't reply they would expunge negatives, buyers are smartly typing in something like 'do not want product' or 'didn't ship' or 'not as described' to get out of paying.
- Buyers do not give sellers a chance to resolve things.
- When buyers leave a neut/negative, the seller adds them to the blocked bidder list, the buyer comes back X days later and is upset because they can no longer buy from that seller.
What's the buyer experience like now?
Hearing all of this, I decided to go review the feedback process and there were lots of changes I wasn't aware of and you may not be either.
First, when you go to leave feedback, the entire screen blanks and you are shown this pop-up box:
Many sellers have argued that this dialog is essentially eBay encouraging buyers to leave negatives/neutrals and drive more neg/neuts into the system.
Another change that's interesting I noticed when I went to leave negative feedback was this new buyer education checklist:
This buyer education is a good step, but what about the "make sure you paid for the item" checkbox???
This is setting up for a potentially painful eBay Live.
Given the tone from sellers here at a non-eBay event, I'm concerned eBay Live is going to be a really rough event next week. I'm hoping the folks at eBay have some good answers about why/how so many neg/neut UPIs are coming through the system and also that they are braced for an ear full.
This article has 65 comments:
Pfft! Between cheerleading practices, try to keep up.
trouble
forums.ebay.com/db2/fo...
Only way I'd go to Chicago is carrying my baseball bat !
I check ebays stock every day and cheer everytime it sinks further.
Way to go John - How do you like that noise !!
Brute!
What do you think?
Sellers on eBay have long had it way too cushy. About time that ride ended.
Brute!
It just ain't gonna fly!
the Wheels
Unfortunately very early one I had my christening with a nasty retalitory Grade B power seller. Without their nastiness a tool has been removed from buyers.
Terms like STUPID LIAR , etc were a wonderfull way of letting me know that a seller had next to no class. Without allowing them to spew and with Ebay unable or unwilling to institute customer service for ALL USERS, my protections as a buyer have also been diminished.
I am not willing to risk huge amounts of money for the likes of Norrington to pass some sort of worthiness judgment in my favor and allow me to call the company. First off I do not need anyone's permission. As a publicly traded company both your adrress and phone number are public record. If a matter was important enough I have every confidence in my ability to figure out a way to get through.
The policies are NOT FAIR accross the board and I fear that they will only tend to draw self absorbed insecure buyers who buy big ticket items for show to bolster weak self esteems. Have fun dealing with well to do self righteous buyers.
Does JD have an older sister? That could explain alot psychologically.
Brute!
the Wheels
Ties into the old addage:
Those who can do. Those who can't teach.
It would have been even better had you went on to explain how eBay/PayPal has tied this into the (deceived) DSR rating system, Best Match etc. all to purposely lower a sellers performance so that eBay does not have to give the promised discounts (to Power Sellers only) as well as force PayPal 21 day holds on our payments (PayPal/eBay draw interest on) leaving sellers hanging high and dry.
Further you could have included all the SNAD & INR claims where buyers are refunded by PayPal and how many of those are buyer scams to get their money back and obtain the item for free and all PayPal tells sellers is it is not their problem for us to contact the police... What service are sellers purchasing if not security and protection???
Or how this new system blows small sellers out of existence, the same small sellers who built eBay into the corporation it is with their rare, hard to find, unique one of a kind items that brought in collectors from around the world.
The fraud, scams and fakes are of eBay's own doing, they allowed it for years by sweeping the reports under the rug so they could continue to collect and grow their bank accounts.
There is just so very much more to all of this feedback is barely scratching the surface of the many problems going on inside of eBay and PayPal...
Please do come and read the community discussion boards as suggested above by others especially the feedback and seller central discussion boards also make sure to check the back pages where eBay has locked many of our threads to hide them and try to silence us.
Brute!
Ignoring the obvious literal meaning of "Neutral" in a ratings context, they now calculate the same reduction in percentage for a Neutral as for a Negative, meaning that even well-intentioned buyers with no axe to grind, who simply want to comment on, say, a sale that didn't complete through no fault of the seller, will end up harming the seller's percentage with a Neutral exactly as much as if they'd just wound up and let fly with a Negative.
A high-school sophomore math class could see the problem with this approach; eBay does not. A large percentage of seller complaints over the new calculation method is coming from the harm being done by "Neutral" buyers who didn't intend any harm in the first place.
As a long-time ebay seller, I can tell you that this just isn't workable. I have tried to give the new system a chance, but have been very unfairly treated with FB.
Here's what happened: Buyer dis-honestly complained about product, I gave a complete refund including shipping expenses through paypal, then buyer gave a negative FB, called me a liar, kept the product and my refund, and when I complained to eBay, they refused to do anything about the situation. I am out my item, my eBay fees, my paypal fees, my shipping expenses, and essentially have a two fold loss, along with a negative feedback to boot, and ebay says they can't do anything about it. Sellers will not tolerate this for long, and without someone to list items, what is left?
Again, what they had before was workable. What they have now is not!
I was an ebay-powerseller in germany for a long time untill march 08, but in may i closed my shop and all my sellings on ebay. Now i sell my peonies and othe rare plants in my own shop and wonder, it works.
All this painful changes under the label of buyer's confidence should only create much more extra fees for ebay/paypal, but ebay will loosing now the small and medium seller. That' s it what happen.
Bad news for sharholders.
The removal of the retaliatory feedback and a pink slap for doing so would have been far better than this mess eBay has implemented.
I, as a seller and buyer, will not be doing business on a one sided auction site anytime soon or possibly ever. There are now other sites out there that appreciate my business..
- The negative i received for no-ship that was paid for saturday night and received before sunrise monday...is my fault for poor communication!!!!!
- The negative I received for being SOLD a dead part as a BUYER and leaving them one... cannot be removed.. even though this seller received 66 more negatives in 45days...... obviously our fault!
- My shipping fees are too high, based on the community... an internal audit shows we are losing 10% on shipping... so I'm not sure what community they are polling.....
- I should just post many more items to increase my visibility?! But you just lowered it after my rating dropped from including all the NEUTRALS as negatives in your rain-man derived formula for ebay ratings. So I should increase my listing fees to get what??????
-" Did you call here just to complain and yell?" HELL YESSSSS.... thats whay you are paid for ... to listen to whatever the powerseller [for 50 more days?] has to say and deal with it..... where's the KWON????
FOR THE LOVE OF GOD GOOGLE..CRAIG... ANYBODY!!!!. get off your butt, blow $100mil.. set up GOOGLE-AUCTION and get this over with!!!! Just do it right
ACEOart.net
Vacation
I was rewarded a negative feedback . :(
No business can on uneven terms .Sellers or Buyers .
Already looking for alternatives to ebay which is heading only one way down .
Stuff
People can now over bid on items and then tell me to go to hel....
If I retaliate or send several invoices for payment now, they can just leave me negative which causes a domino effect of taking down my score and also taking away the incentive that Ebay "offers" for good feedback scores.
Funny how they offered sellers discounts for good feedback then went ahead a week later and changed the feedback policy - perhaps to save them from shelling out deserved discounts to deserved sellers?
Ebay's policy appears to be to leave the policing of the site to buyers, and cutting whatever corners it can to boost its short-term financial performance. This just not good enough in this day and age when people expect top-class customer service. Ebay's management and not buyers or sellers should be made to pay the price for this fiasco.
And move to craigslist.org to sell your stuff.
Ebay removed all but one of the negatives and I got all the Final Value Fees back over $200.00 in FVF from this idiot and one other buyer. So 2 NPB cost ebay $200.00 in one month. Just an small figure to show the example of how much money this is and again I feel it is a very conservative number $200.00 x 20,000 sellers = $4,000,000 in lost revenue for Ebay and it stockholders in one month. Again very conservative.
Ebay rewarded me for my NPB that then filed two items not received disputes. They “Restricted” me from selling for 30days my Silver Powerseller status is under review. They said I could continue selling whatever I had listed, but I got no help from trust and security nor Powerseller Phone Support so I just closed down my store and took my 100 items and $400 - $500 per month in fees and put them to use elsewhere online.
I rate ebay’s customer service a -2 DSR STARS. Their reps lie, never call back when they say they will. Their feedback calculator does not even work correctly makings their sellers look worse than they actually are. DRS are a JOKE! Shipping and Handling ratings are stupid. Shipping and handling stated in ad for all buyers to see yet they rate us low. When they click the buy it now button they agreed to all terms of the the sale!
See all you fellow Powersellers at Ola.com and eCrater.com
the Wheels
This can put sellers at increased risks for lost income. Seller protections can be impacted. Tie this in with the increases in UPI's and NPB's and the alleged non response from Ebay and disaster is brewing for all parties.
There are too many horror story reports about Paypal for me to be willing to dismiss.
There are too many new ID's seeking assistance in the AC's for me to deem Ebay as a good steward of their users.
Feedback is still being misused and by taking a legal CYA approach Ebay has demonstrated the same traits that they supposedly find destructive in a business environment.
I see no true leadership capabilities among any of the constantly at odds with each other factions within the entirety of the site.
WHAT IS SO HARD ABOUT REQUIRING PEOPLE TO BE RESPECTFUL TO EACH OTHER?
I JUST DON"T GET IT.
WHAT IN THE WORLD IS EVERYONE SO PATHETICALLY AFRAID OF?
As far as the legalities, .... Just because everyone is doing something, it doesn't make it right.
I reported about 6 of these "NEW" users that really seam to know how ebay works. Some had left hundreds of negatives and Neutralnegatives for sellers since the "NEW IMPROVED" feedback system went into effect. Comments like "BOOK HAD TOO MANY WORDS" , "BOOK WAS NOT IN COLOR" , BOOK DID NOT HAVE ENOUGH PICTURES", "THIS BOOK COULD HURT SOMEONE", "THIS PHONE IS A TOY NOT REAL PHONE". Still no reply from ebay UK or ebay US.
RUN WHILE YOU CAN SELLERS
t
I hope that at Ebay live they get that ear full, and I sure hope that the Crazy CEO Woman is there with the rest of her group. She Absolutely needs to go away. My stocks are failing and are currenly today down $.75 a share just because of her and her whacked out group of wannabees.
I will go today and sell off all my shares of Ebay, and will forever call it Eshame, very dissapointed in all regards to this feedback matter and how it affects the livelihood of so many.
Good luck to the sellers in getting some justice back into the system!
My Reply to the IDIOT LUC COMMUNICATION DSR -600000
HELLO< AGAIN ONLY REASON I HAVE NON_PERFORMANCE IS BECASUE THE BUYER DID NOT PAY ME AND YOU GAVE ME HIS FVFs BACK!
HIS PHONE IS DISCONNECTED AND HE DOES NOT ANSWER EMAILS!
YET YOU PUNISH ME FOR BREAKING YOUR RULES WHEN I DID NOTHING WRONG BUT YOU STILL HAVE HIM AS A REGISTERED USER TO DO IT AGAIN TO SOMEONE ELSE!
THE ONLY THING TO WORK OUT IS THE BUYER TO PAY ME $4000.00 FOR THE PARTS HE CLICKED THE BUY IT NOW BUTTON ON!
SINCE THIS PERSON DELIBERATLY OPENED AN EBAY ACCOUNT TO SABBOTAGE ME, USING A FICTICIOUS PHONE NUMBER THAT IS NOW DISCONNECTED THERE IS NOTHING I CAN DO ABOUT IT. However there is something you can do about it! Enforce YOUR
Rules on the BUYER that did it and SUSPEND HIS ACCOUNT and remove the one remaining negative he left for me and the ITEM NOT RECEIVED DISPUTES HE DOES NOT RESPOND TO and unrestrict my account as I DID NOTHING WRONG.
YOU ARE LETTING THESE NEW BUYERS REGISTER WITH THE SOLE INTENTION OF
CREATING HAVOC FOR SELLERS.
You credited me over $200.00 in Final Value fees last month alone from TWO
NPBs. $200.00 x 20,000 sellers is $4,000,000 yes FOUR MILLION DOLLARS in
lost revenue for EBAY. Yet you are punishing the SELLERS and not these
DEADBEAT BUYERS.
Sorry I am ticked off but do you guys actually read between the lines or
just point click respond?
Again there is nothing I can work out with the buyer. He has my cell phone
number, email and physical address to call, email, or mail a payment for the
$4000 in parts he "BUY IT NOW"ed . It has been over a month since he
clicked the "BUY IT NOW" button and no payment has been received. So you
want me to send him the $4000.00 in parts for FREE before I can be
"UNRESTRICTED&quo... NICE!
STUPID LETTER FROM EBAY TRUST AND SAFETY
Dear HHR,
Thank you for writing eBay in regard to your account restriction.
I reviewed your account and can confirm that it was restricted due to violations of the eBay Seller Non-Performance policy. In our previous email, we indicated that the status of your account will not be reviewed until at least 30 days have passed. At this time, your account is still
pending review.
Please work with your buyers to resolve any pending issues. If you have open issues with buyers in the Dispute Console that have been resolved, ask them to close these Item Not Received or significantly Not as Described disputes. If your buyers have left you negative or neutral Feedback, you can work with them to correct any problems that resulted in the Feedback.
After 30 days have passed, we will review your performance history to
determine whether we will remove the restrictions on your account or
take further action. If we don't see significant improvement, further
action will include the suspension of all your eBay accounts.
Please note that although we will read future appeals that you send us,
we may not respond to all your inquiries.
Thank you for your time.
Sincerely,
Luc
I have already started to place trial auction on Ebid & Webids. The fees are microscopic, and with sellers and many buyers abandoning E Bay due to their idiotic new policy's, these sites will grow into great selling venues. Not only that but some sharp outfit might just step in and CLONE and E BAY type auction site.
HIS PHONE IS DISCONNECTED AND HE DOES NOT ANSWER EMAILS!
YET YOU PUNISH ME FOR BREAKING YOUR RULES WHEN I DID NOTHING WRONG BUT YOU STILL HAVE HIM AS A REGISTERED USER TO DO IT AGAIN TO SOMEONE ELSE!
THE ONLY THING TO WORK OUT IS THE BUYER TO PAY ME $4000.00 FOR THE PARTS HE CLICKED THE BUY IT NOW BUTTON ON!
SINCE THIS PERSON DELIBERATLY OPENED AN EBAY ACCOUNT TO SABBOTAGE ME, USING A FICTICIOUS PHONE NUMBER THAT IS NOW DISCONNECTED THERE IS NOTHING I CAN DO ABOUT IT. However there is something you can do about it! Enforce YOUR Rules on the BUYER that did it and SUSPEND HIS ACCOUNT and remove the one remaining negative he left for me and the ITEM NOT RECEIVED DISPUTES HE DOES NOT RESPOND TO and unrestrict my account as I DID NOTHING WRONG.
YOU ARE LETTING THESE NEW BUYERS REGISTER WITH THE SOLE INTENTION OF CREATING HAVOC FOR SELLERS.
You credited me over $200.00 in Final Value fees last month alone from TWO NPBs. $200.00 x 20,000 sellers is $4,000,000 yes FOUR MILLION DOLLARS in lost revenue for EBAY. Yet you are punishing the SELLERS and not these DEADBEAT BUYERS.
Sorry I am ticked off but do you guys actually read between the lines or just point click respond?
Again there is nothing I can work out with the buyer. He has my cell phone number, email and physical address to call, email, or mail a payment for the $4000 in parts he "BUY IT NOW"ed . It has been over a month since he clicked the "BUY IT NOW" button and no payment has been received. So you want me to send him the $4000.00 in parts for FREE before I can be "UNRESTRICTED&quo... NICE!
YOU GUYS ARE GOING TO LOVE THIS. A MUST READ FOR EVERY SELLER
This post from a powerseller @ POWERSELLERSUNITE.com (this morning)
Lana's comment: sounds exactly like a ransom or kidnapping note from a television movie doesn't it?
I understand this has been sent to the FBI and numerous other agencies.
Listen very carefully. I am the winner of this item. I have 4 other eBay Users in place either bidding on or have won items from you plus myself totaling 5.
We are prepared to leave you 5 Positive Feedbacks or 5 Negative Feedbacks depending on your actions. In a nutshell, we are in the business of selling Positive Feedbacks to eBay Sellers for $20 each, totaling $100 for 5 Positive Feedbacks.
If you purchase the 5 Positive Feedbacks for $100, you not only get to sell your items, you also receive 5 Positive Feedbacks. As you well know, Feedback is EVERYTHING to an eBay seller on whether they are successful or not.
I’m sure that you want to remain successful in your eBay business. Plus, along with the 5 Positive Feedbacks, we will also Guarantee Never to contact you again and we take you off of our list. You’ll even get a receipt for your purchase.
Now, here’s the important part.
If you refuse to purchase the 5 Positive Feedbacks, we will leave you 5 Negative Feedbacks for starters. We have 100’s & 100’s of eBay Users in place that we can use to leave feedbacks. In fact, we have enough to consistently leave you Negative Feedbacks for months resulting in you having to shut down your business.
The absolute worst thing that you can do at this point is to try and contact eBay at any time about this or refuse to cooperate; we Will start leaving you negative Feedbacks and shut your business down.
Make no mistake, we’ve been doing this for years and have the power & resources to continually leave you Negative Feedbacks resulting in the closing of your business.
Think about this, if you try to report us to eBay and they try and suspend our account or something like that, it will not stop us whatsoever. Remember, I said we have 100’s if not 1,000’s of eBay Users in place that we can use to leave you Negative Feedbacks over & over again until you are forced to shut your business down that you worked so hard to build up.
Even if eBay were to keep suspending our user accounts, we have plenty more that we can use to keep leaving you Negative Feedbacks and there’s No way that eBay can keep up and stop us. They have tried & failed miserably. They also know about what we do. So the best and smartest thing that you can do is protect your business and just purchase the 5 Positive Feedbacks from us. That way, it’s done and over with and you can successfully continue to run your business without ever hearing from us again.
We will give you up to 72 hours from now, to reply. The sooner, the better of course. Just send us an email stating that you want to purchase the 5 Positive Feedbacks from us and let us know your main email that you use so we can contact you.
If we don’t hear from you by the end of the 72 hours, we will assume that you are refusing to cooperate and we will start leaving you Negative Feedbacks. So don’t do anything stupid. The smartest thing that you can do is take this seriously, we know what we’re doing. After we hear your reply to this email, we will contact you with further instructions.
The new feedback system is designed to insure seller failure as a means to justify an increase in fees.
THE ONLY TRUE BENEFICIARY OF THE NEW FEEDBACK SYSTEM IS EBAY.
Sellers who have been there for years are being destroyed daily and marketplace trust and safety is at grave risk of being overrun by criminals.
Think about this: Buyer can only receive positive feedback. eBay removes "negative comments that confilict with a positive rating" but leave the rating. Yes, they remove the comment, but leave the rating. That means a bad check-writing buyer with prosthectically enhanced feedback today, can become a falsely documented seller tomorrow.
Yes, the criminals are rejoycing over the new feedback policy.
And eBay is doing it all to line their pockets.
In the year prior to the recent final changes, over 1,000 sales, two (2) non-pay claims files. .002 = 2/10ths of one percent.
In the 2-3 weeks after the changes, out of 40 sales as I let all auctions expire and closed my store in order to flee FeeBay, eight (8) non-pay claims had to be filed, and now almost a month later, one is still non-respondent. That is .20 = 20%.
I will let you guess if that qualifies as statistically significant.
I responded to all communication politely. I would not provide a refund for shipping as the buyer requested. I would however provide a complete refund including shipping upon return of the book.
I would not provide a shipping refund even when openly threatened by this buyer. Here is a cut and paste of my neutral feedback: Shipped by priority mail correctly, but shipped one day after the "ship-by" date.
I reported this transaction to Ebay, to Half.com, and to Trust and Safety. I did receive a response from all three. No one offered to take any action at all against the buyer.
So now we got a bunch of over priced junk at ebay that bargain hunters DON"T want and ebay has Laid Off all of it's buyers. And when we really want an item we still go pick it up at Amazon. And Buy.com still sends those harrassing emails (That I have tried to unsubscribe to).
Ebay has build an envioroment so negative and harrassing that it is like watching a train wreck in real time. I have even had to train my kids and husband to shop at alternative sites. We are not going to go thru this HELL to get a cheap baseball bat!!!
And I got to looking at this Buy.com they won't even ship to the APO/FPO what kind of militaty support is that. I will NEVER support that site again! How Sad.
I guess poor paypal would have to protect a Military purchase.
Shop on Amazon where they ship to Military APO/FPO.
Kodak didn't have start up's on their heels within minutes like today. Unhappy Shopper
On Jun 11 11:11 AM Watching the Wheels wrote:
> I thought that within America the defendant had the right to face
> his accuser?
>
> I'm outta here, for a while.
>
> I also don't 'get' how this constant bad PR can be serving any useful
> purpose.
the Wheels
I don't care, don't worry. I am very used to Ebay yanking most of my devil's advocate posts. But, that was very gracious of you to let me know.
I'm an occasional buyer on Ebay, but their policy changes and the implications of them repulse me. I also just happen to be hard headed and not the easiest mark in the world.
I'm just doing my small part to try to get everybody thinking to reign this arrogant slimy company in.
And on that note, look what I found:
forums.ebay.com/db2/th...
This is a link to the seller's central board. Has all sorts of useful links inside.
Ebay has no real regard for the buyers either, unless of course you spend alot.
I use all this chaos to teach me lessons in how NOT to run a business. I don't get the attitudes. I've been in management and am probably what is known as a hardnosed boss. I want what I want. But I have NEVER asked anyone to do anything that I would not do in a heartbeat. It is a very do able thing to conduct business with dignity and honor.
The top tier of Ebay doesn't know the definitions of these words.
plunderhere.com, ubid.com, etsy.com, webbidz.com, uperbid.com, bidville.com, epier.com, bidtopia.com, bid-alot.com
There are numerous 800 lb gorillas in the room that eBay is ignoring. Site reliability, fraud, 6-click checkout, non-paying bidders, among a long list of others.
To vilify sellers prior to fixing their own problems, eBay has simply demonstrated that they have less of an interest in results than they do in trying to make sure they are not blamed - cause that would directly affect their valuation.
The truth comes out in dribbles at first, but the dam will eventually burst. The problem is that there are no Scott McLellans who will dare to cross their NDAs to tell the rest of the world what is REALLY going on behind the gilded walls of the castle.
I still spend a lot of money, Just not with ebay. I did not even want to go to buy.com when it was just buy.com. Now they are invading the RealEstate and they don't even put things in their proper catagory. You have to search thru piles of plastic to find the Bargain you came for.
Ebay is gone forever. If Google or even Microsoft would start a selling site today, you would see a millions of people flock to it. We may not have another choice but I have just donated a whole years worth of goods to goodwill that I intended to put on ebay. Mabey someone who really needs the items can get a bargain at Goodwill.
They not only lost me as a small time seller with 100% feedback. They lost what money I would have spent if I would have been hanging around listing a few things. My husband always said that I spent way more than I made. I had a 100% satisfaction guarantee with my items. Why, I would get eaten alive today. Those scammers would see that 100% and say here's where I'm going to leave a mark.
Thanks for the threads that you sent. I went and checked them out. I have really stopped going there all together. It is just too depressing with all of the scammers and negativity. I was just a casual seller but why would I take a chance over there now with this hot bed of hostillity. I do not think it will recover. The community feeling is gone. Now it is Us vs. Them feeling. There is more divide then in the political atmosphere.
Mabey ebay did everyone a great big favor with those pink slips. It has forced me to seek out new venues to shop on. I will have 10 new packages this week coming from alternative sites. I feel it is most important to support these Moms and Pops that have had to move elsewhere.
I am sure glad that I do not buy stock with this outfit. Those poor investors. They probably thought they were doing the correct thing because the feedback system was not very reliable. But now it is even less reliable. Ebay is something everyone USED to do. Now it is not much more than a social gathering place for sellers from other venues.
The reason was the common practice of feedback BLACKMAIL!
When i payed promptly as a buyer, then i should automatically get a positive feedback, having fulfilled my part of the deal.
But some sellers with held feedback and threatened the buyer with bad feedback if they received the same.
I've been screwed over by ebay sellers several times ( non delivery, defective products, dishonest representation, etc) even though they'd accepted my payment.
After i'd repeatedly tried my darndest to work out a satisfactory settlement, only about 30% actually tried to resolve the matter in good faith.
I gave those bad sellers ,who didn't try to resolve the problems in good faith, Bad Feedback.
Other buyers need to be warned about those dishonest stinkers.
Most of them threatened me with retaliatory bad feedback if i did.
If a buyer caved in to that pressure, it rendered the feedback system useless! That happened more frequently as time went on.
So i gave bad feedback when it was unquestionably deserved..and my own perfect FB rating suffered.
If so many sellers hadn't cheated with retaliatory feedback, this never would have happened!
Sellers...blame yourselves!....IW
With these new changes now no one knows who they are and many good honest buyers and sellers are suffering because of it.
Alexander
Amazon has REAL customer service. If you hit the "call me now", they call you - now. And a real person that can speak clear English is on the other end. And your problem is handled. Right away.
Amazon guarantees that will you get what you paid for. No ifs, ands or buts..
Amazon has an EXCELLENT reputation with consumers. People are not afraid to shop there. I could go on & on..
eBay is NOTHING like Amazon. They will NEVER be like Amazon. Sorry...
I received an email from a happy buyer about a week ago. The email reads....
'The painting arrived safely and it is GREAT. Thank you for your WONDERFUL service and professionalism.
With the new eBay feedback policy, I will consider lack of feedback from a seller, when I have done everything right, as a negative transaction and RELUCTANTLY will leave negative feedback. I hate to initiate this new policy, but it is very frustrating for me when a seller fails take the time to reciprocate my positive feedback. Thus I hope that you will leave positive feedback for me promptly'.
Now.... is THAT fair? The buyer is happy with the product, my communications, the shipping, and all. HOWEVER, he is threatening that if I fail to leave him feedback, he will leave me negative feedback.
WHAT !?!?!?!?!? REDICULOUS!! I've reported this user but nothing back from eBay yet. Very frustrating.
On Jun 12 12:01 PM gitrmann wrote:
> Since the new FEEDBACK changes ...I have had 2 buyers stiff me for
> 2 items totaling $2550.00 in the past 14 days......I got the selling
> fees reimbursed however I now find out that the "listing" fees I've
> incurred from these loosers are NOT reimbursed...Also with over 5000
> transactions , I have had 2 unwarranted "negs" early on...Now a Nuetral
> FeedBack carries the same weight as a NEGATIVE feedback in thier
> formula...IN the mean time the 2 loosers who have stiffed me for
> $2550...still enjoy 100% feedback ratings !!! I for one am easing
> out and moving on to another OnLine sight....
On Jun 12 12:01 PM gitrmann wrote:
> Since the new FEEDBACK changes ...I have had 2 buyers stiff me for
> 2 items totaling $2550.00 in the past 14 days......I got the selling
> fees reimbursed however I now find out that the "listing" fees I've
> incurred from these loosers are NOT reimbursed...Also with over 5000
> transactions , I have had 2 unwarranted "negs" early on...Now a Nuetral
> FeedBack carries the same weight as a NEGATIVE feedback in thier
> formula...IN the mean time the 2 loosers who have stiffed me for
> $2550...still enjoy 100% feedback ratings !!! I for one am easing
> out and moving on to another OnLine sight....
the Wheels
Spread the word!!!!
feedback.ebay.co.uk/ws...
the Wheels
feedback.ebay.com/ws/e...
Posts & threads are constantly being deleted, including over 5,000 posts about the Ongoing Global Ebay Boycott! Ebayers are getting suspended for being open and honest about the facts on the supposedly uncensored ebay discussion boards.
Ebay has recently announced that ebayers will also be able to CHANGE previous feedback soon. The sellers can ONLY leave positives, so this can only mean that buyers WILL be able to change the feedback they left for their sellers. No more neutrals? HOW MANY NEUTRALS WILL TURN INTO NEGATIVES??? How many previous positives will ebay allow buyers to change to NEGATIVES??? GIVE US A BREAK EBAY!!! WE ARE NOT STUPID!!!
The Ongoing Global Ebay Boycott Continues with members from France, Italy, Spain, Belgium, Germany, U.K., Canada, Australia, Singapore, and the U.S. See some of the ebay discussions in those locations to learn more. Be aware that some of those other locations allow their members to be much nore open with their disatisfaction with ebay, while others hide and or delete their boycott threads.
I can't get anyone at ebay to respond to anything I send them. Not one contact in over a month. How can a business be run this way?/