Google CheckOut: Sergey, You Can't Be Serious

Sergey, you can’t be serious. Dinging users 20 cents every time they use Google (GOOG) CheckOut? You are already charging them a hefty fee for using the service. Furthermore, you are also dinging users 20 cents every time they cancel an order. You can’t be serious.

Even worse, merchants are charged 20 cents every time a user cancels an order - even if it is of no fault of the merchant and on plain simple errors made by users. Seriously Sergey, do you need everyone’s 20 cents? Over 10 million transactions that could add up to $2 million dollars that merchants and users are out of pocket.

Let's get serious. The service is full of bugs. The callback API malfunctions half the time. It is not even a reliable payment service as users are led to believe. In fact, it is merely a check out service.

In many instances, users' credit cards are charged for goods that never arrive. The goods never arrive because the merchant does not receive the order, nor the payment. The money stays in Google’s master account. Users think that the merchant has taken their money and not sent the goods.

Next, you send the user an email asking them to rate their satisfaction with the merchant. The merchant can’t deliver the product because have not received the order nor have they been paid for it because the money is sitting in Google’s account. Seriously Sergey, you can't be serious about not being serious!

Comments

[kdart]

Where did you get these numbers?

[kdart]

Where did you get these numbers?