Comments on Carlos Valdecantos' articles RSS Syndication from SeekingAlpha.com http://seekingalpha.com/author/carlos-valdecantos/articles http://seekingalpha.com/article/168706-review-of-spain-s-fixed-line-and-broadband-market?source=feed#comment-731786 731786 Tue, 27 Oct 2009 00:03:22 -0400
You are providing valuable market information for the competition, as a user of Telefonica in Barcelona i can tell you that you are right, customer service is good (period), to many menus, intelligent speech etc for my taste.

Try to talk about the field you know without panegyric approach to your employer ( out of Spain it is different).
Regards.]]> http://seekingalpha.com/article/168706-review-of-spain-s-fixed-line-and-broadband-market?source=feed#comment-730312 730312 Mon, 26 Oct 2009 06:05:37 -0400 Home page, where it says "Telefonica España", the logo is that of Telefonica Espana, not Movistar, and on your clients page, you list Telefonica and Movistar separately, so it is obviously going to confuse.

"You may read that, according to this official site, Telefonica was the fixed line operator in Spain with the less number of incidences"
No doubt those were Telefonicas figures.
If customer support just puts the phone down on a client, or refuses to pass the incident to a supervisor, how is that recorded?

Most people in Spain know, it isn't worth complaining to Telefonica, when they amend their contracts or ignore their obligation to provide lines. If they choose not to provide a service, there is NOTHING that can be done.

I now know of two businesses - there must be many more - who would like to set up business in Spain, and cite Telefonica as the main reason for going elsewhere.

Incidentally, my email address, at Terra.es (now, who would that be?) is often un available because the server is offline.

I can't grasp why such an important service is not given to someone else. Give Spain a chance.]]> http://seekingalpha.com/article/168706-review-of-spain-s-fixed-line-and-broadband-market?source=feed#comment-730286 730286 "Telefónica’s dominant position has a lot to do with customer satisfaction." > - has this anything to do with the writers client list (see his website)? > > > Telefonica make their profits in Spain by ignoring customers, their > complaints, and their requirements. > > They change the contract that is made with them at will, removing > the free calls and other benefits whenever they choose, and resulting > in a 2 hour phone call and an argument to get the contract set back > to what it was the month before. > > And if you choose to use one of the suppliers who provide services > closer to the European norm, you could be without internet for weeks > whilst Telefonica lose the paperwork asking for a change of ISP. > > > I stay with Telefonica, who charge 3 times the price that my friends > in the UK pay, because I can't afford the down time, and I have often > dealt with them for clients using other ISPs, when it's just a game > of pingpong dealing with complaints. > > If they make so much money in other countries, cant they just get > out of Spain? They are holding the country back.]]> Mon, 26 Oct 2009 04:25:11 -0400 A brief note to comment that the logos appearing in our site refer to Telefonica Movistar (mobile arm) and have nothing to do with broadband and wireline.

Secondly, answering to your doubts on the quality of service and Telefonica, we just got the official information of the Minister of Industry and telecommunications of Spain: (www.usuariosteleco.es/.../).

You may read that, according to this official site, Telefonica was the fixed line operator in Spain with the less number of incidences, with a total number of 1,29 incidences per 10,000 subscribers, improving this ratio in a 1,28% compared to the same period of 2008. Apart Ono had 2,28 incidences per 10,000 subs and Orange 3,78 per 10,000 subs.

Hope to have clarified that it is NOT us who say that. It's the official telecom regulator of the country.
Best regards
CVA

On Oct 25 01:05 PM Adamski wrote:

> "Telefónica’s dominant position has a lot to do with customer satisfaction."
> - has this anything to do with the writers client list (see his website)?
>
>
> Telefonica make their profits in Spain by ignoring customers, their
> complaints, and their requirements.
>
> They change the contract that is made with them at will, removing
> the free calls and other benefits whenever they choose, and resulting
> in a 2 hour phone call and an argument to get the contract set back
> to what it was the month before.
>
> And if you choose to use one of the suppliers who provide services
> closer to the European norm, you could be without internet for weeks
> whilst Telefonica lose the paperwork asking for a change of ISP.
>
>
> I stay with Telefonica, who charge 3 times the price that my friends
> in the UK pay, because I can't afford the down time, and I have often
> dealt with them for clients using other ISPs, when it's just a game
> of pingpong dealing with complaints.
>
> If they make so much money in other countries, cant they just get
> out of Spain? They are holding the country back.]]> http://seekingalpha.com/article/168706-review-of-spain-s-fixed-line-and-broadband-market?source=feed#comment-729390 729390 Sun, 25 Oct 2009 13:06:31 -0400
Latin America will see a lot of M&A activity]]> http://seekingalpha.com/article/168706-review-of-spain-s-fixed-line-and-broadband-market?source=feed#comment-729389 729389 Sun, 25 Oct 2009 13:05:36 -0400
Telefonica make their profits in Spain by ignoring customers, their complaints, and their requirements.

They change the contract that is made with them at will, removing the free calls and other benefits whenever they choose, and resulting in a 2 hour phone call and an argument to get the contract set back to what it was the month before.

And if you choose to use one of the suppliers who provide services closer to the European norm, you could be without internet for weeks whilst Telefonica lose the paperwork asking for a change of ISP.

I stay with Telefonica, who charge 3 times the price that my friends in the UK pay, because I can't afford the down time, and I have often dealt with them for clients using other ISPs, when it's just a game of pingpong dealing with complaints.

If they make so much money in other countries, cant they just get out of Spain? They are holding the country back.
]]> http://seekingalpha.com/article/161229-how-can-mobile-operators-win-roaming-battle?source=feed#comment-708367 708367 Thu, 08 Oct 2009 08:40:22 -0400
All good but who is plagiarizing who....

hhttp://huawei.com/publication...

....]]> http://seekingalpha.com/article/143080-is-zain-africa-worth-12-billion?source=feed#comment-548831 548831 Tue, 16 Jun 2009 12:22:39 -0400 http://seekingalpha.com/article/143080-is-zain-africa-worth-12-billion?source=feed#comment-547435 547435 Mon, 15 Jun 2009 13:43:34 -0400 http://seekingalpha.com/article/143080-is-zain-africa-worth-12-billion?source=feed#comment-546768 546768 Mon, 15 Jun 2009 06:45:11 -0400 consultantvalueadded.c.../
Bes regards
C]]> http://seekingalpha.com/article/140391-room-for-improvement-in-vivo-participacoes?source=feed#comment-531834 531834 Thu, 04 Jun 2009 11:29:37 -0400
More info here: consultantvalueadded.c.../]]> http://seekingalpha.com/article/140391-room-for-improvement-in-vivo-participacoes?source=feed#comment-524793 524793 Sun, 31 May 2009 02:19:43 -0400