David Tsao

Show Me the Money: What I Want to Hear From Starbucks

The company already has a problem maintaining a consistent level of customer service through their US owned stores. They shut down all their stores a few weeks ago to retrain their staff on mixing/serving coffee. Unfortunately, I haven't seen any difference except for the brown cups.

Licensing more stores would only complicate matters with respect to maintaing high levels of customer service. With their massive store count it was only a matter of time before service started to slide.

I'm not sure what type of re-training they provided, but if anyone that works at Starbucks reads this, please help me understand why you need to mark up the cups with my order when I am the only customer in the store? I just want my coffee, serve it, and let me get out of there. This has happened to me at 2 SBUX locations. I don't understand it. Is it supposed to make me feel all warm and fuzzy that there are sharpie marker writings on the cup? or did you suddently forget my order that you need to write it down?