Doug Sheridan

Customer Satisfaction Declined Significantly During Oilfield Up Cycle

Noble Corp (NE) is the parent of Noble Drilling. "Noble Drilling" is how the company is known to many in the marketplace. Note that Noble Corp is not the same company as Noble Energy, whose symbol is NBL.

On the Grey Wolf-Basic Energy Merger: Bigger Isn't Always Better

User 184091, thanks for your question. Since 2003, EnergyPoint has collected literally thousands of evaluations of oil and gas industry suppliers by their customers. In reviewing this information, it is clear to us that customers' satisfaction levels often fall (sometimes significantly) when the transaction is transformational in nature and / or the purchaser's customer satisfaction levels are lower than that of the company being purchased. Again, I've based my comments on specific, considerable and closely watched customer satisfaction research in the industry, not on generalizations. Go to energypointresearch.co... if you want to view summary reports related to our surveys.