Doug Sheridan

Oilfield Ratings Point the Way

Although activity in the Bakken could impact the ratings of certain suppliers that are active in that area, EnergyPoint's surveys are by design global in nature. As a result, the performance of an integrated supplier in any one basin will typically have a relatively limited impact on overall ratings. And the nature of that impact will be based on whether customers in that basin are more or less satisfied with a supplier than other customers of that same supplier in other basins. Suppliers that tend to rate better in our surveys in the area of horizonatal/directional drilling are Helmerich & Payne in drilling services (HP) and Smith (SII) International in bits. Baker Hughes (BHI) scores more toward the middle of the pack.

Customer Satisfaction Declined Significantly During Oilfield Up Cycle

Noble Corp (NE) is the parent of Noble Drilling. "Noble Drilling" is how the company is known to many in the marketplace. Note that Noble Corp is not the same company as Noble Energy, whose symbol is NBL.

On the Grey Wolf-Basic Energy Merger: Bigger Isn't Always Better

User 184091, thanks for your question. Since 2003, EnergyPoint has collected literally thousands of evaluations of oil and gas industry suppliers by their customers. In reviewing this information, it is clear to us that customers' satisfaction levels often fall (sometimes significantly) when the transaction is transformational in nature and / or the purchaser's customer satisfaction levels are lower than that of the company being purchased. Again, I've based my comments on specific, considerable and closely watched customer satisfaction research in the industry, not on generalizations. Go to energypointresearch.co... if you want to view summary reports related to our surveys.