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Garland Pollard
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Garland Pollard writes about media, branding and technology from Sarasota, Florida. His website BrandlandUSA.com is America’s authority on legacy brands. A native of Virginia and the former editor of Virginia Living magazine, by day he is Director of Communications for the Florida diocese of the... More
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  • Reader's Digest, Back To Basics (and Apologize to the Wallaces)

    PLEASANTVILLE, NY. - That private capital has been unsuccessful in a leveraged buyout of Reader's Digest Association Inc. should be no surprise. Private capital like Ripplewood Holdings has failed in all manner of media plays. The reality is that during a downturn, a company can't be expected to be paying borrowed capital. Simple as that.

    The Digest's durability over the years was because it was all paid for. Its headquarters was paid for. Its debt was nil. And so during a downturn, of which there were many during its long history, it could survive.

    The story of the breakup of Reader's Digest is a sad tale, detailed in Peter Canning's excellent biography of founders Dewitt and Lila Wallace. The undoing begins with the literal suffering of Dewitt and Lila Wallace during their last days at High Winds, their estate. In senility, Lila Wallace's staff was taken away one-by-one, and she wore ragged nightgowns. Dewitt Wallace literally died with untreated cancer, his guts spilling out at home. When she died, Lila Wallace's ashes were spread over her Rose Garden. She felt secure about this; before she died she had seen to it that High Winds would be a part of Reader's Digest permanently, and used as a conference and retreat center. But the estate was sold in 1985; her Rose Garden dug up for new owner, investor Nelson Peltz.

    I mention all of this because it shows how far the company strayed from its founders, not only in its editorial mission, but it its whole respect for the Wallace legacy. Like Walt Disney, the BRAND was the Wallaces. To keep the idea alive, you need to have a healthy respect for the founders and their creation. Certainly, you can change things, but whatever you do has to come out of a healthy respect for the franchise. That was far from the case in Pleasantville.

    A few weeks ago, and totally oblivious to bankruptcy issues, I wrote on how the early Reader's Digest was literally the first "WEB 2.0" media product, with elements of blogs, HuffingtonPost and Drudge Report. Having started a state magazine at the height of the last recession, I thought that the company during this recession is perfectly positioned for today, if it could only understand what made it great.

    I don't think it understands its strengths.

    A few thoughts on what surviving investors like J.P. Morgan Chase (NYSE:JPM), Bank of America's Merrill Lynch (BOA), GE' GE Capital (NYSE:GE) Eaton Vance Investment Managers, Regiment Capital Advisors LP and Davidson Kempner Capital Management LLC, need to do, here on out.

    1. Focus on its data: Reader's Digest has a powerful subscription database; over eight million. It needs to use that data to sell other one-off products.
    2. Be aggressive: Keep launching new magazines and web portals. Just because they are doing it now, doesn't mean it isn't the right formula.
    3. Stop the focus on costs. Publishing has overhead; you have to grow revenue. If you cut the overhead, you cut the brains that make the product. You can't make cars without a factory, and you can't publish magazines and websites without editorial and sales staff.
    4. Buy regional and niche titles: A magazine no longer stands on its own. A magazine is a front-piece to a web portal and a web brand. The Digest has the scale to build each of them into a franchise. I made a quick list off the top of my head as to some future ones; there are plenty. It's about scale.
    5. Keep going with the magazine: In recent editions, editor Peggy Northrop has begun to take the magazine back to its hopeful state. They need to make sure they stay true to the original vision.
    6. Launch a true web edition: The web is packed with great things; a TRUE Reader's Digest of the web would be a powerful web franchise.
    7. Think about putting the index on the cover again. There is a reason why it worked; it was part of the brand. Remember the Digest had an index on the cover all during the era of Life and Look. In an overloaded era of graphics, reading and type becomes restful.
    8. Honor the Wallaces. There is some bad juju when you sell off the family silver and the Rose Garden where your founder is buried, against her wishes. Reader's Digest needs to do some things to mend those mistakes, or they will keep making them again and again.

    Tags: BAC, GE, JPM, media, technology
    Aug 18 9:49 AM | Link | Comment!
  • Kraft Demotes Nabisco

    Kraft ditching the Nabisco brand? 

    Sort of.Nabisco Logo Circa 1952

    Frankly, that's a bit of a scary headline for us folks who like brand names and see the balance sheet value in them. But it is certainly worrisome that we found a bag of Wheat Thins without Nabisco in the corner. Is Kraft (NYSE: KFT) demoting the Nabisco brand, just like they ditched the storied and valuable General Foods brand? The Nabisco-less Wheat Thins hit the shelves about the same time Kraft introduced a new line of generic Nabisco Classics.

    The missing Nabisco left-corner triangle means one thing. If there is no Nabisco in the corner, there is no quality in the cracker. Certainly, it's an attractive package, and the Wheat Thins were tasty as always, but we won't be buying them again unless we have the red Nabisco symbol in the corner. We don't trust Wheat Thins without Nabisco red, and neither should any other readers. Frankly, Kraft's stock has been stuck in a rut since 2002, and we don't think ditching Nabisco will help.

    There could be any number of reasons why they are separating Nabisco from Wheat Thins, including it being a trial. But the Nabisco brand is valuable, as we pointed out in a previous story, Nabisco Brand Advice Corner. Our guesses:

    1. To see how Wheat Thins sell without the red Nabisco label. If they sell O.K., then Kraft could value the Wheat Thins brand as a separate line or brand from Nabisco. Our response: This is an interesting trial of an idea, a trial balloon, but please put the Nabisco back, thank you. And frankly, the bag packaging looks nice, so there is no reason why it wouldn't sell well. But the red Nabisco logo has nothing to do with it.
    2. Because they think Nabisco is fuddy duddy. If that's the case, and somehow packaging tests better without it, you all have made the brand fuddy duddy and you need to fix it. There is nothing fuddy about Nabisco; it's like Coca-Cola. Nabisco is classic. Nabisco is America. Nabisco is the National Biscuit Company, thank you, and I will have no other.
    3. Because they might turn Nabisco into a brand itself, and launch new products. That would be odd. As odd as Kraft Mac and Cheese branded crackers, btw. But they are doing it; Kraft just turned Nabisco into a classics line, with decent generic cookies iced and animal cookies sold under the brand Nabisco Classics. This is fine, but it is a downgrade, and evidence they are demoting Nabisco.
    4. Because they are going to spin off either Nabisco or Wheat Thins, and need to separate the two brands.
    5. Because a graphic designer got a bee up his you-know-what, and thought his pretty little design was too great to be cluttered up with a funny red symbol in the corner. They thought no one would notice.

    So here's the deal Kraft. If I am going to trust a cracker and a cookie from your company, I need a Nabisco label on it. Otherwise, it's Kellogg's Keebler and Sunshine (NYSE: K), Campbell's Pepperidge Farm (NYSE: CPB) or a store brand. You hear! And by the way, Kellogg's, a company with a more stable stock performance, is making Sunshine Hydrox again. So if you take the Nabisco off the Oreos too, we'll have to switch there, too.

    Do not drop the Nabisco corner.

    Disclosure: No positions. Just an Oreo and Chips Ahoy fan.

    Tags: MDLZ, K, CPB, grocery, retail
    Jun 10 10:31 AM | Link | Comment!
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