I have over thirty years experience in the Public and Private Sector. I am British but was born in Central Africa. Originally an engineer and mathematician, I am driven by a passion to find ways to help organizations become more fulfilling and rewarding places. A management consultant for many years, I was deeply concerned by the quality (or, more often, lack of it) of traditional professional services. I have always recognized the importance of human factors. But the more I learnt about accounting, economics and finance, the more I was appalled by their limitations. However, information technology and, not least, the internet, is changing the nature of collaboration. Into the Yala (http://www.yalaworld.net/) concept and software, I have built my first-hand knowledge of the most successful features of web applications to “build quality in”, keep track of hundreds of process management and outsourcing deals, and improve the performance of dozens of complex international relationships. I look forward to hearing your views.