Jeff Jarvis

Customer Omega for the Airlines

You airline people (I'm so impressed that you can use jargon like "pax") are exhibiting a classic denial of a doomed industry. Thanks for the textbook example. Why should I want to be treated like anything other than shit? Why do I think I deserve not to be screwed by you and your companies. How dare I? The first breath of competition will doom you, especially once protectionism stops coddling you. I fly Silverjet and Eos to London, never standard American airlines. Bye-bye now. Bye-bye.

Customer Omega for the Airlines

Oh, so having a paper ticket is a ticket to hell and a [expletive deleted] from the airline industry. Your protests are the clearest evidence of why this industry is permanently screwed. Screwing your customers is no business model, folks.
Another airline goes bankrupt today.
You airline defenders are all flying fast into oblivion. Bye-bye now.