Marc Gerstein

Circuit City's Bankruptcy Is Great News for Best Buy

I can see where BBY might benefit, but whether they do or not seems to me an open question. Here's a copy of an e-mail I just sent to BBY:

"I was intrigued by BBY’s latest earnings release.

'Yes, consumer spending is under very severe pressure. But it looks to me like BBY is doing extra things to worsen its situation, namely following the Circuit City approach to customer care.

'Last night, my family walked into the store on Northern Blvd. in Long Island City intending to spend $700-$900 on a flat-screen TV. After considerable frustration trying to find a sales person who would help us, we gave up and walked out empty handed.

'Perhaps BBY has been on top for too long and is getting a bit complacent re: its customers."