The Operations Room is co-authored by Marty Lariviere and Gad Allon Marty Lariviere joined the Kellogg School of Management in 2000 and is a professor in Managerial Economics and Decision Sciences. His work has appeared in Management Science, M&SOM, Operations Research, Harvard Business Review and Sloan Management Review. He has served in a variety of editorial positions and is currently a Departmental Editor at Management Science. He has also held a number of leadership positions in the Manufacturing and Service Operations Society of INFORMS. Because he was brought up right, Marty is a Red Sox fan. Gad Allon joined the Kellogg School of Management in 2005 and he is an associate professor of Managerial Economics and Decision Sciences. His research uses queuing theory and game theory to model problems in operations management in general and service operations in particular and his work appeared in Management Science and Operations Research. He teaches the core Operations Management course as well as the Operation Strategy elective. Gad won the 2009 L.G. Lavengood Professor of the Year award at Kellogg. He hates the Red Sox. Passionately.