Salesforce.com (CRM) is on the verge of becoming the world's top CRM software vendor, if IDC's...
Friday, June 15, 2012, 6:07 PM ETSalesforce.com (CRM) is on the verge of becoming the world's top CRM software vendor, if IDC's estimates are right. The firm believes Salesforce had a 9.5% share of the CRM market in 2011, compared with 11% for Oracle (ORCL) and 9.9% for SAP. Given Salesforce is growing much faster than the 11.2% rate IDC believes the entire CRM market grew at in 2011, taking the top spot is likely just a matter of time. Oracle has made a string of acquisitions (I, II) to better compete with Salesforce.
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