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Yehuda “YJ” Draiman - Candidate for Mayor of Los Angeles 2017 YJ Draiman is the lead elected official for the Northridge East Neighborhood Council – NENC, he is also the liaison between the NENC and LADWP. As an Energy Efficiency Advocate YJ Draiman is known for his advancement in implementing... More
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  • Building A Culture Of Accountability 1 comment
    Oct 26, 2012 7:28 AM

    Building a culture of accountability

    Firstly, let us clarify what culture is?

    Culture is embodied in the phrase "this is the way we do things around here". More precisely, "what people perceive they have to do to fit in, be accepted and rewarded around here"? Culture is the sum of the behavioral norms of the workgroup, team, division or organization. It is relatively common to have different cultures between teams or divisions within the one organization. These are referred to as sub-cultures and they can range from being marginally different from the culture of the overall organization to being quite radically different. This has implications for not only understanding an organization's culture but also for managing it effectively.

    Why is culture important?

    Have you ever tried to stay within the speed limit when everyone around you is driving at speeds well over the speed limit? The behavioral norms of a group can strongly influence the behavior of the individual. Culture defines the behavioral norms (accepted behavior) in a group, team, division or organization. In turn, behavior underpins the performance (what gets done, when it gets done and how it gets done) of the organization and perceptions (reputation) of that organization.

    A Framework for Managing Culture

    While managing culture requires a range of approaches and cannot simply be managed by dictating the culture you want, it is essentially about managing messages. The objective is to ensure messages are consistently conveyed through aligned behaviors (especially of key people), systems and symbols.

    What is accountability?

    The key concept is the notion of having a sense of 'responsibility' and a willingness to be 'answerable' to others and is the difference between a group and a team. In our experience, the most important factor in developing accountability is the quality of leadership and management (and this is the only aspect leaders or managers are really in 'control' of). Good leaders and managers generate high levels of accountability in their people.

    Whilst organizations should plan to recruit the right people in terms of their willingness to be team players and be accountable; recruitment is only the starting point. The real key is what leaders and organizations do from that point onwards. Good recruits can be 'lost' in poorly lead organizations with unsupportive cultures. Many managers see accountability as being attributed to an individual's values; therefore they blame the individual and underestimate their own role in creating an accountability culture. In doing this, a great opportunity to build a high performance organization is missed.

    Responsibility is not blame

    It is important not to mistake responsibility for blame as they are diametrically opposed concepts. Where one exists the other will not remain. Responsibility is the ability to make a response; it is future and action focused. Blame is past focused and is more about the ego of isolating people, teaching them a lesson, point scoring or making them feel guilty/bad than it is about accountability. Guilt and fear is not a good basis for developing accountability.

    A Framework for Building an Accountability Culture

    We see the steps in building an accountability culture as being:

    1. Building trust as the foundation:

    The four key elements of trust are

    · Openness/transparency (giving and accepting feedback, transparency in decision making)

    · Reliability (doing what you say you are going to do)

    · Congruence (saying what you mean)

    · Acceptance (acceptance of others and acceptance of differences).

    2. Engage your people: meaningful involvement with alignment. Remember you can't truly and sustainably motivate another person but you can engage them. It is through engagement that motivation will grow.

    3. Ownership: once the first two elements are in place people start to 'take' ownership when they start to think and act like owners. (As this happens the future possibility for selling down equity, as part of the firm's succession plan, becomes a reality).

    The level of accountability is directly related to the level of trust, engagement and ownership that exists within an organization. Certainly work at improving all levels simultaneously; however remember higher levels in the pyramid cannot progress any faster than the base they are built on, there are no short cuts. Without trust and engagement no performance measures and rewards will be particularly effective over the medium to long term if you cannot buy accountability. The key to building a culture of accountability is to find a way to lead people without ruling them.

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    Author’s reply » Rebuilding Trust in Our Government

     

    Los Angeles City Hall
    One of Americas statesmen stated “government is not the solution to our problem; government is the problem.” His presidency ushered in an era of disdain for government and a widespread cynicism that government could be effective in addressing our challenges.
    Today, as we confront a crisis that has shaken confidence in our financial system and economy, we have an opportunity to restore public trust and confidence in the legitimate role of government. Indeed, to effectively tackle our economic challenges and to implement the reforms we need in our healthcare, education, energy, and environmental policies, our government will need to garner strong public support.
    However, rebuilding public trust will not happen in the face of a pervasive perception that government is not transparent and accountable, cronyism is rampant, and public officials are more interested in helping themselves than in serving the public good.
    Taking strong, swift, and decisive action to address abuses and begin to rebuild public trust should be the first priority for our city, state and federal government in the new legislative session.
    Create a Task Force on Public Integrity with a mission to develop a comprehensive proposal for ethics and lobbying reform in our city and state. Which addresses reforms in three areas: (1) strengthening enforcement of ethics, campaign finance, and lobbying laws; (2) strengthening civil and criminal penalties for abuses; and (3) improving awareness and education for public officials.
    Reinforce honesty, integrity and transparency by government officials as the core requirement to be and stay in office, any violations of these core tenets will cause the removal of the public official and the loss of "all benefits" retroactive.
    While the many of our elected officials and government employees are honest, dedicated public servants, the actions of a few create a dark cloud over all.
    Taking strong, swift, and decisive action to address these abuses and begin to rebuild public trust should be the first priority for our city, state and federal government in the new legislative session.
    YJ Draiman
    23 Dec 2012, 04:06 AM Reply Like
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