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  • Technical Support – The Key To An Excellent Network 0 comments
    Apr 18, 2014 10:07 AM

    In the current times, there has been a growing use of technology. With many people using technology for their requirement, there has also been an increase in problems related to these technologies. How can these problems be resolved and who can resolve them. It is the technical support professionals who can handle such queries. When is technical support required? It is required when a person might face technical problems related to technological products they are using. However, unfortunately, most businesses do not take technical support seriously till the time they face a major IT disaster.

    Technical support is a user-friendly assistance provided by individuals who are proficient with the working of a technology. In fact, it refers to a collection of services that aid users to resolve problems they face with a technology. They are various ways in which technical support can be provided to users. It can be offered remotely or on-site. The following are the ways using which technical support can be given.

    Ø Using telephone

    Ø Via e-mail

    Ø SMS

    Ø Chat

    Ø Live support

    On-site technical support is required for cases where problems cannot be worked out over the telephone or the Internet. It encompasses a situation where a technical support engineer visits your office and takes care of your computer or technological issues. On-site technical support is an advantageous way in which support can be got because as it is convenient, has quick response time, gives learning opportunity, and offers access to advanced diagnostic tools. In fact, it brings trouble-free repairs right to your door step.

    Remote technical support, on the other hand, offers easy and reliable access from any place or time. In remote technical support, the engineer does not have to visit the place where the computer is situated. They can connect securely, efficiently, inexpensively, and swiftly to your office or home computer from their own place.

    Some of the issues handled by the on-site support professionals are:

    · Recovery of data

    · Repair and upgrade of hardware

    · Troubleshooting and software upgrades

    · Supervision of device

    · Maintenance and optimization of system

    Some of the issues handled by the remote support professionals are:

    · Customer satisfaction

    · Secure and easy access to the resources on the network from any place in the world

    · Dependable help desk

    Lexington Computer Support offers the services of their experienced technical support engineers to handle both on-site and remote issues. With Lexington Computer support as your technical support consultant, you can be assured to get your problems handled quickly and resourcefully as soon as possible. The team at Lexington Computer support is always available to resolve service-related or system-related problems.

    Conclusion

    Technical support provides friendly and reliable assistance to customers. It offers complete solution for all your problems, which helps give your business an overall protection. There are two types of technical support that can be given, remote and on-site. Remote support is suitable as it gives immediate response and is affordable as it does away with extra expenses. On-site support can be used when service or network problems cannot be solved remotely.

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