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Infinit-O is the preferred and trusted partner in business process outsourcing (BPO) and knowledge process outsourcing (KPO) solutions for small and medium-sized businesses.
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  • Three Key Areas You Need To Evaluate To Ensure Efficiency  0 comments
    Jul 26, 2012 6:12 AM | about stocks: IT

    A fully functional car needs to be checked every now and then to ensure that all parts are working properly. This check-up needed to be done on a regular basis where an annual maintenance would be definitely advised because despite the pleasant exterior of a car, there may be a part within the vehicle that is encountering a problem which could lead to a more expensive and worse problem. For outsourcing companies, there should also be a check-up of the similar kind. This is essential so as to ensure that operational processes and administrative tasks are efficient and fully functional.

    So what are the key areas that need to be reviewed and checked on a regular basis? See the list below.

    Human Resources

    It is known to most, especially for key industry players, that one of the main issues within the outsourcing industry is the attrition rate. For such high demands in outsourcing projects and with how the attrition rate is going in the industry, each company's Human Resource department must keep in touch with the operations personnel to know whether additional people or replacements are needed. It is also advisable for companies to keep a healthy pool of talented professionals/applicants so as to avoid disruption in the flow of the working project.

    Information Technology (NYSE:IT)

    There has been news that there were instances of internet security breach for some companies, and you do not want this to happen to your company as this will cost you a lot of your budget. In order to avoid problems like this, it is very important to ensure that your security software is updated and that there are no loopholes when it comes to security. It is also highly advisable for outsourcing companies to secure certifications from organizations to ensure that you are compliant of international standards. This will help you keep up with the updates.

    Operations

    Most outsourcing companies handle projects that are grounded on quality and meeting deadlines. It is important to conduct regular evaluation to see if the analysts or agents are hitting their quotas and their deliverables because this part is a major contributing factor in the satisfaction level of clients. It is best if you would be able to spot whether the current process is not as efficient as you have perceived it because then you would be able to make the necessary changes and construct a work process that will enable you to maximize the potential of your team.

    It is definitely inevitable for companies to experience some inefficiencies. However, what is important is for them to be able to address these inefficiencies and to be able to prevent such from happening again. There are different strategies that can be used in order to address this but the foremost in the list would be to conduct a regular evaluation.

    There are still other areas that must be evaluated regularly as every department is vital to the outsourcing company's success but the three areas mentioned above are what we feel that should be the priority areas. What are the top 3 areas that you feel should be prioritized? Let us know in the comments section below!

    Author: Jamee C.

    Disclosure: I have no positions in any stocks mentioned, and no plans to initiate any positions within the next 72 hours.

    Stocks: IT
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