Knowledge management basics
To run a company successfully you need to understand the basics of its mission and what goals are most important. Without this knowledge and insight, many will find it difficult to know what the company stands for and where they see themselves in the future of business. It is the strategies and experiences of any organization that make up its knowledge base and make it available to its employees and customers.
In the early 1990’s, Knowledge management was developed and became relevant in the fields of business administration, information sciences, management and more recently has become known in the areas of computers and public health. Since its inception, many organizations have dedicated personnel that focus primarily on knowledge management within their company.
This practice is not a onetime information gathering event and should not be treated as such, accumulating information should be ongoing. To develop a knowledge base correctly there are several steps that can be followed, starting with your business needs. Be specific as to the direction your organization is going and how the information will benefit current and future employees. The sources used should be credible and respected in the business community; acquiring false information can have a ripple effect. Once the basic information is gathered, the most important step is deciding how it is to be maintained and used.
Knowledge management is not only the gathering of information and knowing where a company has been and where they want to go, it is the basis of how they function, where they came from and where they are going. Employees should have easy access to this information in order to do their job correctly. As an example, a factory can their knowledge base to keep their machinery running, not everyone will know the intricate ins and out of every piece of equipment, having a central location where equipment information is stored will give everyone access should a problem arise. When a new employee is hired, they need to be informed of where these files are housed and how they can add to the information database.
Easy access to all information is an asset to the company, this availability offers managers as well as employees to see what projects have been done, how they did them and what changes can be made on future ones. It may be a lot of work at the beginning, but the end result and success of the business make the work worthwhile.
Robin Trehan, B.A, MIB, MBA ebusiness