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Comcast And Time Warner Rank Near Bottom Of Customer Surveys

|Includes:Comcast Corporation (CMCSA)

A new survey from Consumer Reports found that Comcast (NASDAQ:CMCSA) and Time Warner (TWC) ranked near the bottom in customer satisfaction among cable companies.

The most interesting quote from the story came from Glenn Derene, electronics editor at Consumer Reports: "Everything else in consumer technology is getting more affordable every year -- everything except communications services."

This argument mirrors what I said when I put Comcast in the Danger Zone. The near monopoly power of cable and internet providers like Comcast in their local markets has made these services more expensive, less efficient, and less consumer friendly in the U.S. than in the rest of the world.

Comcast and Time Warner are vulnerable to competitors who can provide better services for a lower price. Netflix and Hulu are providing competition on the video side, while AT&T (NYSE:T), Verizon (NYSE:VZ), and Google (NASDAQ:GOOG) are putting pressure on the broadband side.

Stocks: CMCSA