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David is CEO of New Constructs (www.newconstructs.com), an independent research that specializes in unearthing key insights from the Financial Footnotes of Annual Reports. Having analyzed over 50,000 annual reports and their Financial Footnotes, New Constructs research regularly produces Hidden... More
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  • Comcast And Time Warner Rank Near Bottom Of Customer Surveys 4 comments
    Mar 26, 2014 12:02 PM | about stocks: CMCSA

    A new survey from Consumer Reports found that Comcast (NASDAQ:CMCSA) and Time Warner (TWC) ranked near the bottom in customer satisfaction among cable companies.

    The most interesting quote from the story came from Glenn Derene, electronics editor at Consumer Reports: "Everything else in consumer technology is getting more affordable every year -- everything except communications services."

    This argument mirrors what I said when I put Comcast in the Danger Zone. The near monopoly power of cable and internet providers like Comcast in their local markets has made these services more expensive, less efficient, and less consumer friendly in the U.S. than in the rest of the world.

    Comcast and Time Warner are vulnerable to competitors who can provide better services for a lower price. Netflix and Hulu are providing competition on the video side, while AT&T (NYSE:T), Verizon (NYSE:VZ), and Google (NASDAQ:GOOG) are putting pressure on the broadband side.

    Stocks: CMCSA
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  • SeekingTruth
    , contributor
    Comments (1556) | Send Message
     
    Watch Comcast "operate" before a Congressional hearing , and there is no doubt of their immense and masterful ability to buy all the favorable legislation necessary to secure their abysmally performing monopoly.
    They are masters of mind control and all the programming methods to influence, guide , and control the very people that are paying them thru the nose for the opportunity for self abusing and mind numbing, and mind controlling subscription service.
    What abject fools we all are for putting up with this.
    Another reason that Congress is held in bottom scraping low esteem. They deserve every bit of it -- and so do we!
    26 Mar 2014, 12:36 PM Reply Like
  • seterk
    , contributor
    Comments (290) | Send Message
     
    There is an election coming up and we can give the whole lot of them pink slips. And vote for anyone but the two major parties. Otherwise it is our fault.
    26 Mar 2014, 03:20 PM Reply Like
  • David Trainer
    , contributor
    Comments (1173) | Send Message
     
    Author’s reply » Wow, well put Seeking Truth.
    26 Mar 2014, 01:46 PM Reply Like
  • Stan Ackman
    , contributor
    Comments (1933) | Send Message
     
    Totally agree. The last thing I want to do on the earth is to dial TWC's customer service number. What a nightmare!

     

    Also, TWC and other cable companies never make pricing friendly to customers. It is always $x9.99 for the first 12 months. Then, what? Always a painful negotiation. Then, wait for another 12 months. Never end.
    26 Mar 2014, 02:25 PM Reply Like
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