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  • Astea International Inc. (ATEA) Teams Up With Capgemini To Produce A Cloud-Driven Field Service Management Platform 0 comments
    Apr 3, 2013 5:42 PM | about stocks: ATEA

    Astea International is reporting the launch of Astea Alliance as a service today. Astea Alliance combines the consulting, technology, and outsourcing services capability of the Capgemini cloud platform with the company's own service lifecycle management ecosystem to offer users a dynamically scalable, cloud-driven field service management solution.

    President of ATEA, John Tobin, threw a spotlight on Capgemini's years of experience delivering robust and reliable hosted solutions, emphasizing how the fusion of technologies will also enhance the company's own implementation and support services. The Astea Service Lifecycle Management Ecosystem as a subscription-based cloud service is a great idea and has broad appeal to companies who want to leapfrog past all the difficulties associated with implementing a truly robust global field service management solution.

    By offering comprehensive coverage via their ecosystem approach, ATEA has come to dominate in asset, customer, mobile workforce, and service management, as well as forward and reverse logistics management tasks, and even enhanced workforce scheduling optimization. Strategically applied service capability via a dense suite of applications that virtually and seamlessly link everything from people and data to parts and processes (now easier than ever to deploy) is coming to the market here, and demand is really high for just such an end-run on the problems that typically undermine service operations, leading to negative customer experiences.

    This offering makes it super easy for companies to adopt industry-proven workflows derived from over three decades worth of best-practice caliber experience in processes. Even big enterprise frameworks can now apply this modular solution to rapidly overhaul and streamline their business process chain, breeding all kinds of downstream benefits, from improved compliance with service level agreements to dramatically improved end-user interaction via synchronized customer touch points.

    With this solution you take a massive disconnected service architecture and virtualize it into a real-time environment, creating a live service area network that effortlessly integrates call center, back-office, and field technician resources. The result is obvious, you get a tightened cost structure capable of considerably improved profitability and you get error-free performance within an environment that can really orchestrate information from across the service lifecycle. This hammers down all the walls that stand between the field and the back office, with the best part being that the modularity allows a very gradual, intelligent roll out.

    For more information on Astea International, visit www.Astea.com

    Please see disclaimer on the MissionIR website http://www.missionir.com/disclaimer.html

    Stocks: ATEA
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