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Support.com, Inc. (SPRT) And Park Associates To Present Webcast Titled “Supporting The Connected Home: Preventing The Internet Of Broken Things”

Feb. 12, 2014 1:40 PM ETGREE1 Comment
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Support.com, a prominent supplier of cloud-based technology services and software, will be presenting a free webcast with market research firm Parks Associates on February 20, 2014 at 11 AM PST / 2 PM EST. The presentation is titled "Supporting the Connected Home: Preventing the Internet of Broken Things," and will be delivered by James Morehead, Vice President of Product Management for Support.com and Patrice Samuels, Research Analyst for Parks Associates.

The Internet of Things (IoT) has begun to gather significant traction in the marketplace, but significant barriers remain before widespread adoption can occur. Specifically, the cost and complexity of installation and substantial effort required by consumers to get IoT devices to interconnect and work together are the primary hurdles that must be worked through. Solution providers must guarantee simple and smooth consumer installation and ongoing enablement experience as consumers continue to adopt home automation and security systems, medical and energy management devices, and an expansive portfolio of sensors that engage with the physical world to decrease subscription churn and first 30-day returns.

The average U.S. broadband household owns almost seven connected CE devices and this number is projected to grow dramatically over the next few years. This webcast will provide insight into the ways in which technical support platforms can play a key role in the successful installation and adoption of IoT solutions while delivering superior customer experiences.

"Consumers express interest in the capabilities of many new connected devices and systems emerging in broadband households; as many as 30% indicate intention to purchase some devices," said Patrice Samuels, Research Analyst, Parks Associates. "Solution providers must orient consumers to these devices to encourage widespread adoption."

There is a variety of quality content that will be covered in the webcast, including how the role of product and technology support must evolve to meet the unique requirements of connected home devices and systems. Additionally, James Morehead and Patrice Samuels will discuss new support tools and rich data about the connected home can reinvent interactive support, as well as how guided workflow, in-context diagnostics, and automated solutions can drive enhanced consistency and solve rates in today's multidevice connected homes.

For further information, please visit support.com

MissionIR provides investor relations services to publicly traded companies in exchange for compensation. This article may be part of our efforts to widen a client's exposure. To read our full disclaimer, visit http://disclaimer.missionir.com

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