Seeking Alpha

MissionIR's  Instablog

MissionIR
Send Message
We know our reputation is based on the integrity of our clients and go to great lengths to ensure the companies represented adhere to sound business practices. It is our unwavering commitment to connect the investment community with companies that have great potential and a strong dedication to... More
My company:
MissionIR
My blog:
MissionIR Blog
  • Cabela's Enhances Customer Service And Satisfaction With Implementation Of Verint Systems, Inc. (VRNT) Impact 360 Workforce Optimization Software 0 comments
    Jun 12, 2012 1:36 PM | about stocks: VRNT

    Cabela's Enhances Customer Service and Satisfaction with Implementation of Verint Systems, Inc. (NASDAQ:VRNT) Impact 360 Workforce Optimization Software

    Verint® Systems announced today that Cabela's® Incorporated has finished implementing Verint's Impact 360® solution across five contact center sites in Nebraska. Cabela's is the leading specialty retailer and world's largest direct marketer of hunting, fishing, camping, and related outdoor merchandise.

    Cabela's chose Verint Impact 360 because of its unified software solution approach, as well as its proven functionality across quality monitoring, speech analytics, desktop and process analytics, performance management, eLearning and coaching, along with encryption management. Through the utilization of these impressive capabilities, Cabela's gained the automated functionality, analytics, and intelligence tools needed to continue to improve their customer experience, as well as offer a wide, distinctive selection of high-quality outdoor products at competitive prices.

    By implementing Impact 360, Cabela's can gain value in such areas as the ability to capture and analyze the quality of customer interactions; maximize resources; increase visibility into staff performance; experience process efficiencies; advance security, including through the payment card industry data security standards (PCI DSS); and keep the customer experience at the forefront. In addition, the solution can help Cabela's acquire deeper insights into the wants and needs of their customers. This improved insight will enable faster, more informed decisions on products, services, and processes.

    "We were looking for much more than a technology solution. One of the main reasons we moved to Verint Impact 360 was to engage with a true workforce optimization partner. We found that through Verint's unique ability to understand our business and objectives, they could map a solution most fitting to our needs," says Sharrell Keane, director, customer relations, Cabela's. "Verint's reputation and vision, trusted advisor role, and unique suite were all key factors in Cabela's selection of Impact 360 as a go-forward part of our customer service operations."

    For more information, please visit www.verint.com

    About MissionIR

    MissionIR is committed to connecting the investment community with companies that have great potential and a strong dedication to building shareholder value. We know our reputation is based on the integrity of our clients and go to great lengths to ensure the companies represented adhere to sound business practices.

    Sign up for "The Mission Report" at www.MissionIR.com

    Please see disclaimer on the MissionIR website http://www.missionir.com/disclaimer.html

    Verint® Systems announced today that Cabela's® Incorporated has finished implementing Verint's Impact 360® solution across five contact center sites in Nebraska. Cabela's is the leading specialty retailer and world's largest direct marketer of hunting, fishing, camping, and related outdoor merchandise.

    Cabela's chose Verint Impact 360 because of its unified software solution approach, as well as its proven functionality across quality monitoring, speech analytics, desktop and process analytics, performance management, eLearning and coaching, along with encryption management. Through the utilization of these impressive capabilities, Cabela's gained the automated functionality, analytics, and intelligence tools needed to continue to improve their customer experience, as well as offer a wide, distinctive selection of high-quality outdoor products at competitive prices.

    By implementing Impact 360, Cabela's can gain value in such areas as the ability to capture and analyze the quality of customer interactions; maximize resources; increase visibility into staff performance; experience process efficiencies; advance security, including through the payment card industry data security standards (PCI DSS); and keep the customer experience at the forefront. In addition, the solution can help Cabela's acquire deeper insights into the wants and needs of their customers. This improved insight will enable faster, more informed decisions on products, services, and processes.

    "We were looking for much more than a technology solution. One of the main reasons we moved to Verint Impact 360 was to engage with a true workforce optimization partner. We found that through Verint's unique ability to understand our business and objectives, they could map a solution most fitting to our needs," says Sharrell Keane, director, customer relations, Cabela's. "Verint's reputation and vision, trusted advisor role, and unique suite were all key factors in Cabela's selection of Impact 360 as a go-forward part of our customer service operations."

    For more information, please visit www.verint.com

    Please see disclaimer on the MissionIR website http://www.missionir.com/disclaimer.html

    Stocks: VRNT
Back To MissionIR's Instablog HomePage »

Instablogs are blogs which are instantly set up and networked within the Seeking Alpha community. Instablog posts are not selected, edited or screened by Seeking Alpha editors, in contrast to contributors' articles.

Comments (0)
Track new comments
Be the first to comment
Full index of posts »
Latest Followers

StockTalks

More »
Instablogs are Seeking Alpha's free blogging platform customized for finance, with instant set up and exposure to millions of readers interested in the financial markets. Publish your own instablog in minutes.