LivePerson's Award-Winning Intranet Gets Social With Jive
PALO ALTO, Calif., June 20, 2012 (GLOBE NEWSWIRE) -- Jive Software, Inc. (Nasdaq:JIVE) was recently selected by LivePerson (LPSN) as the social business platform for its award-winning social intranet to enhance the company's corporate culture and better connect its global workforce.
LivePerson is a leading provider of real-time intelligent engagement solutions leveraging the company's unique behavioral targeting engine. With over 8,500 customers, the company hosts over 13 million chats each month.
Over the past two years, LivePerson has been driving new product innovation at a rapid pace and developing its platform to deliver multiple products. It was critical for LivePerson to implement an internal collaborative social networking platform to help support the increasing diversity of projects and functions. The goal was to improve cross-departmental collaboration across their global workforce, as well as to extend their corporate culture and shared values across the organization as they grew. Already powering LivePerson's external customer community, Jive was the obvious candidate for LivePerson's new social intranet.
The company rapidly deployed their Jive-powered community and LivePerson Nation was launched to all employees. In less than two years, LivePerson Nation had reached 100-percent adoption and is a hub for company collaboration and information sharing.
This year, LivePerson Nation was named one of the world's ten best intranets by the research firm Nielsen Norman Group , in its annual intranet design contest. The award recognized LivePerson Nation's usability and design, its successful use of social networking, strong content management, and mission-critical applications, among other features.
"At LivePerson it's critical to give employees a space to organize and share information in a way that strengthens connections across our diverse global community," said Paul McCarthy, Head of Community. "With Jive powering our social intranet, employees are able to connect and collaborate in a way we haven't seen with other technologies. What's more is that these connections don't stop when people leave their deskspeople can take the power of our social intranet with them since it's accessible via all mobile devices."
LivePerson Nation continues to grow and has seen many successful use cases. Employees collaborate and keep each other to date on their business activities keeping the company better connected. LivePerson also uses LivePerson Nation to share content with new hires during the onboarding process, and as a point of access for several teams to view shared content. Overall, the result is a full-fledged social intranet that closely reflects LivePerson's corporate culture and mission.
"LivePerson's choice of Jive marks them as an innovator in their industry," said John F. Rizzo, Chief Marketing Officer for Jive Software. "The new way to social intranet is about engagement and activity, and LivePerson's success with their community tells the story. The result is an organization that has embraced social business by making it ubiquitous for its users to obtain clear business benefits and impact."
More information about LivePerson's success with Jive can be found online at http://www.jivesoftware.com/files/pdf/casestudy/Case-Study-LivePerson.pdf
To hear more real-life Social Business Software experiences, attend Jive Software's annual user conference, JiveWorld12, October 9-11 in Las Vegas. For additional details on JiveWorld12 and registration, please visit: www.jivesoftware.com/jiveworld . Updates from the conference can also be found on Facebook or by joining the conversation on Twitter #JW12.
LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011 and a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
For more information please visit http://www.liveperson.com .
About Jive Software
Jive Software is the leading global Social Business company. We bring social technology innovations from the consumer world into enterprises securely and at scale, changing the way work gets done. Our platform combines the power of big data, enterprise integrations and social collaboration technologies. Millions of people at the world's largest companies are using Jive-powered communities internally and externally to transform their businesses.
CONTACT: Erin Kang 212-609-4256 firstname.lastname@example.org Niko Felix (650) 319-1976 Niko.Felix@jivesoftware.comSource: Jive Software 2012 GlobeNewswire, Inc.