CSI Enhances NuPoint Platform to Alleviate Regulatory Pressure, Improve Account Opening Functionality
Updated platform improves operational efficiency, strengthens branch communication
PADUCAH, Ky.--(BUSINESS WIRE)-- In an effort to address key customer pain points, Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end technology solutions that empower financial institutions to remain competitive, compliant and profitable, has introduced new technology enhancements to its NuPoint Platform to increase operational efficiency and solidify regulatory compliance. CSIs NuPoint Platform is an online bank deposit system designed for creating new deposit accounts quickly and easily through an automated process integrated with the banks NuPoint core platform.
The new enhancements complement the existing functionality of NuPoint Platform, which leverages existing customer information to automatically complete, print and archive necessary customer forms. Based on increased demand for greater technology capabilities, CSI has transitioned NuPoint Platform to the cloud, eliminating the need for banks to house internal hardware and improving the flow of customer information between branches.
Central City, Ky.-based First Security Bank of Kentucky said NuPoint Platform has fully addressed the banks desire for a more seamless communication process from branch to branch and has resulted in noticeable improvements in overall employee and business efficiency.
From day one, our primary goal has been to eliminate unnecessary processes that prevent our employees from addressing our customers needs as quickly and efficiently as possible, said Daven Edmonds, IT officer for First Security Bank of Kentucky. NuPoint Platform not only allows our employees to fully resolve issues regarding data entry and re-keying, but also enables the bank as a whole to function more smoothly as we can now redirect employees to other business matters.
In addition to the multiple operational efficiencies the enhanced solution provides, CSI also chose to address customer concerns surrounding compliance as new regulations continue to challenge banks of every size. As a result, CSI now maintains complete session archives for each branch utilizing NuPoint Platform to ensure full compliance and enable banks to provide regulators access to key data files quickly and easily. Further platform enhancements allow users to:
- Utilize barcode scanning to eliminate manual document indexing
- Auto-populate demographic information through drivers license scanning
- Verify customer identity at account opening using integrated software solutions
The success CSI has experienced for nearly five decades comes from a continued focus on identifying key issues plaguing our customers and developing solutions to eliminate them, said Steve Powless, chief executive officer of CSI. Through the latest enhancements to our NuPoint Platform, we remain dedicated to providing customers like First Security Bank of Kentucky with both the tools necessary to overcome these issues and our expert guidance to help improve their business as a whole.
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSIs reputation and have resulted in the companys inclusion in such top industry-wide rankings as the FinTech 100, Talkin Cloud 100 and MSPmentor Top 100 Global Managed Service Providers List. CSIs stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.
About First Security Bank of Kentucky
Central City, Ky.-based First Security Bank of Kentucky remains focused on providing customers with top quality banking services anytime, anywhere. With four locations across Kentucky, First Security Bank of Kentucky offers customers a variety of services, including online banking, e-statements, account protection and drive-up ATM access. For more information, please visit www.fsbky.com.
Elizabeth McMillan, APR
Source: Computer Services, Inc.Copyright Business Wire 2013