FirstEnergy Utilities in Pennsylvania Warn Customers About Possible Scams
March 20, 2013
Reading, Pa. FirstEnergy (FE) utilities in Pennsylvania Met-Ed, Penelec, Penn Power and West Penn Power want to remind customers to beware of telemarketers or door-to-door salesmen who claim to be company employees.
- Met-Ed, Penelec, Penn Power and West Penn Power employees and contractors do not engage in telemarketing or door-to-door sales for the purpose of encouraging residential customers to switch energy suppliers.
- Company representatives may contact customers by phone about their account or service in the event there is a problem. In addition, virtually all visits to customer homes by company representatives or contractors are prearranged by the customer or through a call to the customer.
- All FirstEnergy employees and contractors must carry company issued photo identification. If someone claiming to be from Met-Ed, Penelec, Penn Power or West Penn Power comes to your door, ask to see this identification. In addition, nearly all service employees also wear company uniforms and drive marked company vehicles.
- If a customer has any doubts about a caller or visitor claiming to represent Met-Ed, Penelec, Penn Power or West Penn Power, or about the information you are being asked to provide, please call 1-800-545-7738 for verification. If the caller or visitor is a scammer, customers should contact their local police department to report the fraud.
- While the practice is not used by Met-Ed, Penelec, Penn Power or West Penn Power, other electricity suppliers licensed by the state may use agents to conduct door-to-door or telephone marketing or sales activities. Their activities must comply with all federal, state and municipal laws and regulations.
With the above advice, Met-Ed, Penelec, Penn Power and West Penn Power encourage all customers to shop for their electricity supply. Please visit the Pennsylvania Public Utility Commission's shopping website at: www.papowerswitch.com for information on how to switch electricity suppliers. Customers should evaluate all the offers carefully and pick the one that is best suited for their situation. In addition, before switching, customers need to be sure they fully understand all the terms of any supplier's offer.
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/PRNewswire -- March 20, 2013/
SOURCE FirstEnergy Corp.