7th Annual Excellence in Action award recognizes long term care and senior living organizations for outstanding resident and employee satisfaction
LINCOLN, Neb., Aug. 26, 2013 (GLOBE NEWSWIRE) -- My InnerView by National Research Corporation (NRCIB) today announced recognition of 628 long term care and senior living organizations with the 2012-2013 Excellence in Action awards. This honor recognizes post-acute organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
"Every year, we are exceptionally honored to award these fine organizations for their excellent quality and care given toward their residents and employees," said Susan L. Henricks, President and COO of National Research. "We are even more excited to extend this award across more facets of the long term care and senior living spectrum to include skilled nursing, assisted living, and independent living organizations. Every day these providers are making a difference in the lives of residents and employees to ensure they are receiving the utmost quality of care. We congratulate our clients for taking the proactive initiative to measure quality."
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer or workforce satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility to others" or "What is your recommendation of this facility as a place to work?" in terms of the percentage of respondents rating the facility as "excellent."
My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA/NRCIB) has been at the forefront of patient-centered care. Today the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
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Source: National Research Corporation 2013 GlobeNewswire, Inc.