CSI Recognized by Cisco Systems for Customer Satisfaction Excellence
Achievement reflects CSIs superior customer support processes, positive customer relationships
PADUCAH, Ky.--(BUSINESS WIRE)-- Computer Services, Inc. (CSI) (OTCQX: CSVI), a provider of end-to-end technology solutions that empower financial institutions to remain competitive, compliant and profitable, today announced that Cisco Systems has once again recognized the company for achieving Cisco Channel Customer Satisfaction Excellence.
As a company, our success directly correlates with the success and overall satisfaction of our customers, which serves as further motivation to go above and beyond the industry norm toward solidifying lasting relationships with each client, said Steve Powless, chief executive officer of CSI. CSI holds itself to providing the highest standard regarding customer support for each of the solutions we provide our valued customers, and this recognition for our managed services offerings affirms our dedication.
Based on customer satisfaction results collected online through the Cisco Partner Access tool, Channel Customer Satisfaction Excellence is the highest level of distinction awarded within the Cisco Channel Partner Program. Because Cisco considers customer satisfaction to be a key competitive differentiator, the process measures the customers experience of both pre- and post-sale support to gain the greatest insight into a companys full spectrum of customer support practices. In recognition of this accomplishment, CSI will be awarded a special star on the Cisco Partner Locator page, signifying to all worldwide customers and partners that the company has achieved outstanding customer fulfillment.
CSI customer Cheryl Sondgeroth, vice president, computer operations officer and ISO for The Farmers and Merchant Bank (Boswell, Ind.), points to CSIs customer support team as an invaluable resource for her and her staff.
CSI has always been a great company to work with, and having immediate access to their experienced and knowledgeable staff plays a key role in helping us resolve issues quickly and efficiently, Sondgeroth says. Regardless of the challenge, the CSI customer support team is fully dedicated to providing an immediate solution to our staff and truly treats each individual as a person rather than a number.
Through its Managed Services Division, CSI delivers a full range of outsourced bank technology services for financial institutions nationwide. Customers rely on CSI for a broad spectrum of managed services, from cloud-based banking IT services to managed security. To ensure optimum service levels, CSI delivers round-the-clock support for its managed services customers through its redundant operating network, known as the HIVE, which is staffed by certified technology professionals.
Lisa M. Barnard, vice president and project and communications coordinator of Cornerstone Bank (West Union, W.Va.), says working with CSI has helped the bank better serve its own customers.
CSI continues to provide our institution with the highest quality products and services, which allows us to offer our customers the level of functionality they want and deserve, Barnard says. Regardless of the person or area of service, CSIs customer support is truly exceptional and consistently provides our employees with accurate, timely and complete information to ensure our continued success.
About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers core processing, managed services, mobile and Internet solutions, payments processing, print and electronic distribution, and regulatory compliance solutions to financial institutions and corporate customers across the nation. Exceptional service, dynamic solutions and superior results are the foundation of CSIs reputation and have resulted in the companys inclusion in such top industry-wide rankings as the FinTech 100, Talkin Cloud 100 and MSPmentor Top 501 Global Managed Service Providers List. CSIs stock is traded on OTCQX under the symbol CSVI. For more information about CSI, visit www.csiweb.com.
Brandon Dyce, 615-545-1675
David Jones, 678-781-7238
Stephen Sprayberry, 678-781-7207
Source: Computer Services, Inc.Copyright Business Wire 2013