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Salesforce.com (CRM) emerged as the world's second-largest CRM software vendor in 2011, claims...

Salesforce.com (CRM) emerged as the world's second-largest CRM software vendor in 2011, claims IDC, thanks to a growth rate (22.6%) roughly twice that of the overall market (11%). Oracle (ORCL), SAP, and Nice Systems (NICE) also grew faster than the overall CRM market. Oracle, which is in the process of acquiring cloud CRM firm RightNow (RNOW), remained the market's top vendor, with a 13.2% share.
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