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Overstock.com (OSTK) finished last in a survey conducted by research firm ForSee regarding...

Overstock.com (OSTK) finished last in a survey conducted by research firm ForSee regarding customer satisfaction among online shoppers during the holiday season. Gap (GPS) had the second-lowest score, while Netflix (NFLX) posted the largest Y/Y decline. Amazon (AMZN) topped the leaderboard with a score of 88/100, up slightly from last year's 86/100.
Comments (3)
  • I have to agree with Amazon's rating, it could even be higher in my opinion. Bought a Kindle a few months ago. Through my own fault it got damaged. I merely phoned Amazon's customer service to find out where I could get it fixed. Instead, they sent me a replacement which arrived in 2 days. I can't remember the last time I had customer service that good. If good service makes them a juggernaut, I say let them them dominate. Competition is not solely reliant on price.
    28 Dec 2011, 11:41 AM Reply Like
  • Imagine consumer satisfaction after they lose Starz content in another month.
    28 Dec 2011, 12:13 PM Reply Like
  • Re "Overstock.com (OSTK) finished last..."
    Best online shopper site I have ever used and I have used quite a few.
    Not always the best price but free shipping, rewards, cust svc can't be beat.
    2 Jan 2012, 02:50 PM Reply Like
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