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Verizon (VZ) broadband subs are complaining about receiving low-quality Netflix (NFLX) streams, and the culprit appears to be Verizon's unwillingness to upgrade its network to handle more Netflix traffic from fellow carrier and Netflix bandwidth supplier Cogent (CCOI). The dispute drives home the thorny relationships Netflix, which now makes up ~1/3 of U.S. Web traffic during peak hours, has with many ISPs, in spite of its efforts to relieve congestion via its Open Connect CDN (some ISPs are on board, some aren't). In Verizon's case, the carrier's efforts to compete with Netflix via its Redbox Instant JV could also be a factor.
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