Salesforce witnesses outage; commentary bullish ahead of FQ3 report

|By:, SA News Editor

Sallesforce's (CRM) apps were unavailable to many of its North American and European customers overnight due to an outage the cloud CRM software giant believes was due to planned maintenance that didn't as expected.

Salesforce's Heroku cloud app platform has occasionally seen downtime as a result of outages for infrastructure provider Amazon's data centers.

The outage came ahead of Salesforce's Monday FQ3 report, which many on the sell-side are predicting will be a good one. Macquarie reported today 43% of respondents to a Salesforce partner survey indicated their Salesforce-related business was above plan during the quarter, and that feedback points to "a noticeable uptick in deal activity" from FQ1/FQ2. The firm thinks a consensus for 25% organic constant currency billings growth (33% overall growth) is achievable.

Maxim sees Salesforce's fast-growing cloud marketing software ops, which now include ExactTarget, providing a boost.

Also: 1) Startup Cirrus Insight has launched a product that provides deep Salesforce integration with Gmail. 2) 60% of respondents to a survey from Salesforce consulting partner Bluewolf state they're increasing their budgets for Salesforce custom app development, and 52% say they're planning or building a custom mobile app. 3) Rival SugarCRM, expected to go public in time, has updated its cloud CRM software to feature a more user-friendly interface. The startup's pricing ($35-$60/user/month) undercuts Salesforce's ($65-$125/user/month).