Amazon roundup: Webstore fees, AmazonFresh, customer satisfaction

Amazon (AMZN) is set to significantly increase the fees it charges merchants for selling via its Webstore platform. As of Feb. 4, subscription fees will rise to $79/month for both merchants selling only on their site, and those selling both on their site and Amazon; they respectively paid $40/month and no subscription fee before. In addition, the transaction fee charged to the latter group will double to 2%.

Amazon has already carried out a string of fee hikes for its on-site fulfillment services. But while merchants have griped, the hikes haven't yet halted Amazon's share gains against EBAY and other rivals. 3rd-party sales accounted for 40% of Amazon's Q3 paid units, and are a relatively high-margin business.

AllThingsD reports the AmazonFresh grocery delivery service could launch in San Francisco on Tuesday. AmazonFresh, which helps act as a foundation for Amazon's same-day delivery efforts, launched in L.A. earlier this year, and might soon launch in NYC. No drones for now.

Amazon has topped analytics firm ForeSee's customer satisfaction rankings for 100 top brands, with a score of 87. eBay comes in at #39, and has a score of 82.

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Comments (4)
  • pondside
    , contributor
    Comments (12) | Send Message
    Amazon's share gains are decreasing. First of all, Google Shopping is gaining share vs. Amazon, with a 81% gain in November vs. 12% for Amazon according to Channel Advisor. EBay is catching up to Amazon's growth rate as well, and was only 2% behind (at 10% growth) for November, which is the closest they've been in months.


    Due to this year's late Thanksgiving, Amazon had lower than usual growth in November, and needs to catch up in December in order to maintain its Channel Advisor growth numbers.
    6 Dec 2013, 10:25 AM Reply Like
  • Michael428
    , contributor
    Comments (879) | Send Message
    <<<3rd party sales accounted for 40% of paid UNITS>>>


    What company reports UNITS instead of dollars?


    Will the IRS accept a corporate tax return in UNITS instead of dollars?


    If Amazon 1P sells a $1,500 television and Amazon 3P sells a $7 sponge for my mop....and both sales are 1 UNIT. Are those UNITS now equal?


    And what kind of intelligence does anyone have, accepting the word UNITS having any value at all?
    6 Dec 2013, 11:09 AM Reply Like
  • seekasp
    , contributor
    Comments (126) | Send Message
    It does convey the volume. So it is useful in that sense. Besides, market segment share metrics are often expressed as "% of $" and "% of units."
    6 Dec 2013, 11:28 AM Reply Like
  • Kaushalam
    , contributor
    Comment (1) | Send Message
    Amazon webstore is popular among the small to large business as it's offers best customization and seo friendly platform.
    4 Feb 2014, 05:36 AM Reply Like
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