On Facebook, Twitter, and elsewhere, complaints are piling up about a two-day service outage affecting millions of Yahoo Mail (YHOO) users. Though Yahoo previously stated a fix was expected to arrive by 4:30PM ET, the issues are continuing. Moreover, a dearth of communication from Yahoo for much of the outage has made a bad PR situation worse.
The downtime won't help Yahoo's efforts to halt Mail's share losses to Gmail. It comes two months after Yahoo provided Mail with a big revamp that included the introduction of Gmail-like conversation threads and 1TB of free storage.