Yahoo faces uproar over partial e-mail outage

On Facebook, Twitter, and elsewhere, complaints are piling up about a two-day service outage affecting millions of Yahoo Mail (YHOO) users. Though Yahoo previously stated a fix was expected to arrive by 4:30PM ET, the issues are continuing. Moreover, a dearth of communication from Yahoo for much of the outage has made a bad PR situation worse.

The downtime won't help Yahoo's efforts to halt Mail's share losses to Gmail. It comes two months after Yahoo provided Mail with a big revamp that included the introduction of Gmail-like conversation threads and 1TB of free storage.

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Comments (15)
  • berniespear
    , contributor
    Comments (251) | Send Message
    ahh so that is what is going on. yes, super annoying.
    11 Dec 2013, 07:22 PM Reply Like
  • walker6713
    , contributor
    Comments (114) | Send Message
    Why do they change things that work well?
    11 Dec 2013, 07:46 PM Reply Like
  • Deepv
    , contributor
    Comments (519) | Send Message
    What is yahoo mail worth to a yahoo investor? Yahoo market cap is $40bn and Alibaba stake is probably worth $40bn ? How much $$ does yahoo make from mail?
    11 Dec 2013, 07:52 PM Reply Like
  • jjmc2001
    , contributor
    Comments (1358) | Send Message
    Yahoo also forced a change to my main page which is annoying. I have moved on-done with them.
    11 Dec 2013, 07:59 PM Reply Like
  • PCFlyer
    , contributor
    Comments (8) | Send Message
    I agree with previous poster, the new is really disappointing. Mostly just impacting mobile users for now, such as my ipad, and will shortly be forced out to PC clients as we'll. Bad decision for yahoo IMHO.
    11 Dec 2013, 08:43 PM Reply Like
  • Johann Galt
    , contributor
    Comments (247) | Send Message
    The "revamp" is a disaster. My AOL dial up email in the 90s was quicker. Opened a gmail account as a result.
    11 Dec 2013, 08:26 PM Reply Like
  • johnnyvolvo
    , contributor
    Comments (345) | Send Message
    Since Marissa took over Yahoo, the Yahoo email, message boards and news format have all gotten terrible. Not to mention there is no semblance of customer support. If I had wanted a lousy imitation of gmail I would have gone with hotmail. All the good features that made Yahoo distinct and likable are nearly gone. Nice job Marissa....
    11 Dec 2013, 08:26 PM Reply Like
  • marloo
    , contributor
    Comments (17) | Send Message
    Maybe just us...but my yahoo crashes all the time and my wifes does too....too much advertising I think...too many links stuck on one page.
    11 Dec 2013, 08:43 PM Reply Like
  • Tricky
    , contributor
    Comments (2519) | Send Message
    Agree with all the above posters. Ever since the revamp, Yahoo email is, in internet parlance, "teh suck".


    Frequently down. Slow. Displays weird behaviors. And I don't appreciate the way they handle ad-mail in the account -- I don't want notifications displaying that I have an unread email when it's just one of their ads.


    I've long since moved on to Gmail. I just keep this Yahoo account as my "failover" and to receive BS notifications from various websites. But all my serious correspondence is on Gmail.
    11 Dec 2013, 08:53 PM Reply Like
  • keentolearn
    , contributor
    Comments (138) | Send Message
    Despite of the downtime, Yahoo do have good reputation in mailing services.
    11 Dec 2013, 10:55 PM Reply Like
  • Leo50
    , contributor
    Comments (191) | Send Message
    I don't have the problems as mentioned here. Web sites are constantly changing. It is nothing new. Human hates constant changes. It throws them off. Damn!
    12 Dec 2013, 02:33 AM Reply Like
  • DeepValueLover
    , contributor
    Comments (11313) | Send Message
    There are young adults walking around who are too young to remember how dominant Yahoo! once was.


    When Google (a student project from Stanford University) first started it was laughable to think they would knock the mighty Yahoo! off its throne in only a couple of years.


    ...let that be a warning to Facebook and Twitter investors.
    12 Dec 2013, 05:09 AM Reply Like
  • SimonSaysShort
    , contributor
    Comments (116) | Send Message
    Also consider the times and the context. The internet was still new to many people, and Yahoo! did not have enough significant features to keep people on their platform. I'm no FB or TWTR bull, but comparing them to the Yahoo! of the early 2000s makes little sense IMO. Facebook will continue to buy whatever app the kids use while retaining people who have few alternatives (Google+ still isn't going anywhere fast). And TWTR has a unique platform with a huge advantage in number of users. Time will tell if they squander that...
    12 Dec 2013, 07:58 AM Reply Like
  • monkey see
    , contributor
    Comments (617) | Send Message
    If Yahoo only had a gmail account....
    12 Dec 2013, 06:02 AM Reply Like
  • PeteCal
    , contributor
    Comments (90) | Send Message
    Well, I'm an old coot.
    I got my first email account in 1987
    I have a number of yahoo, gmail, and other accounts
    I use Outlook to check them all every 10 minutes
    No adds or worries about the page changing
    It works for me
    But what do I do when Outlook goes away (Thunderbird?)
    12 Dec 2013, 09:51 AM Reply Like
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