Winners and losers in customer satisfaction analysis


Research firm ForeSee is out with some interesting analysis on customer experience trends for the holiday shopping season.

Leading the pack of retailers in satisfying their customers was Amazon (AMZN +1.1%) and L.L. Bean, while Priceline.com (PCLN +1.5%) lagged

Other notable results was a striking improvement by Wal-Mart (WMT +0.4%) in mobile satisfaction and the upset by grocery store chain Publix (PUSH +3.3%) to top Apple for the in-store satisfaction category.

PR

From other sites
Comments (0)
Be the first to comment
DJIA (DIA) S&P 500 (SPY)
ETF Hub
ETF Screener: Search and filter by asset class, strategy, theme, performance, yield, and much more
ETF Performance: View ETF performance across key asset classes and investing themes
ETF Investing Guide: Learn how to build and manage a well-diversified, low cost ETF portfolio
ETF Selector: An explanation of how to select and use ETFs