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BlackBerry slumps; SE Asian users still reporting service issues

  • Though BlackBerry (BBRY -2.4%) says a service outage affecting Canadian and Asia-Pac users has been resolved, Southeast Asian users are still reporting connection issues. A spokesman for local carrier SingTel says BlackBerry engineers are "working to normalize services."
  • A large portion of BlackBerry's consumer base resides in Southeast Asia; the company's new touch-only Z3 phone is launching in Indonesia. Indonesia has also seen strong BBM app download activity since the messaging platform became available for Android/iOS.
  • Yesterday: Apple's CarPlay supports BlackBerry's QNX
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Comments (28)
  • JJStripes
    , contributor
    Comments (21) | Send Message
     
    "Yesterday: Apple's CarPlay supports BlackBerry's QNX"

     

    Actually, it's sort of the opposite. QNX supports Apple's CarPlay. QNX is the foundation of CarPlay.
    5 Mar, 02:03 PM Reply Like
  • KIA Investment Research
    , contributor
    , BBRY PRO Alerts subscriber
    Comments (9332) | Send Message
     
    @jjStripes

     

    "Apple's CarPlay supports BlackBerry's QNX"

     

    Is actually correct since QNX had defined this system long before Apple CarPlay even existed.

     

    Apple then came along after the fact and proactively chose to support the published QNX plugin-interface.

     

    It's not as though Apple went to QNX and said "we have this system, please add support for us"
    6 Mar, 05:38 PM Reply Like
  • perryy
    , contributor
    Comments (86) | Send Message
     
    It will be fixed today. No big issue here. The downtime didn't span across days.
    5 Mar, 02:08 PM Reply Like
  • ELLAS
    , contributor
    Comments (1845) | Send Message
     
    This is interesting, because when Apple or Google messaging services go down, it never gets this kind of attention. But when BBRY services go down, you get screaming in your ears.

     

    This outage did not affect BB10. And it was no big issue, it got fixed quickly.
    6 Mar, 06:24 AM Reply Like
  • David653
    , contributor
    Comments (1918) | Send Message
     
    there is still people in asia without service
    6 Mar, 04:08 PM Reply Like
  • Crispin_in_Waterloo
    , contributor
    Comments (1231) | Send Message
     
    JJStripes: You are correct. Thanks for clarifying that.

     

    So what is the cause? The cause of the failure in Europe a couple of years ago was some neophyytes in Ireland incorrectly updating a server. In my experience these things are usually caused by key-punching humans with fat thumbs. As long as they are involved, no doubt there will be issues now and then. It is obviously affecting BIS not BES and nor the regular data users (BB10).

     

    Maybe it was an OS update. Was something pushed out to BB7's in the past couple of days?
    5 Mar, 02:19 PM Reply Like
  • howieLONG
    , contributor
    Comments (42) | Send Message
     
    Oh no, come on all you people that dogged whatsapp last week. How can this happen to the best, most secure, most valuable messaging system in the world?
    5 Mar, 02:25 PM Reply Like
  • Crispin_in_Waterloo
    , contributor
    Comments (1231) | Send Message
     
    Because people screw up. There are two important kinds of failure: those where the system is hacked and disrupted, and those where someone messes up (particularly server upgrades and switch-overs).

     

    If you are referring to BBM as the most secure, the best and most [potentially] valuable messaging system in the world, then you are correct.

     

    However this was a breakdown in the forwarding of mails which points to a server issue. When a heavily trafficked server goes offline, the others quickly become overloaded and traffic is slowed in a sort of waiting line. The only solution it more capacity which means bringing back the server(s) that are off.

     

    There are a couple of server failure modes: one is a defective upgrade that is not tested, then it fails; the other is a fail-over meaning one fails and automatically transfer the work to another which also fails and transfers it back (also happens during an upgrade). A double failure can seriously slow delivery.

     

    Another type of problem is overloading with traffic but there is no reason to suspect that unless it was that Academy Award selfie photo being replicated a billion times.
    5 Mar, 02:46 PM Reply Like
  • David653
    , contributor
    Comments (1918) | Send Message
     
    its because its not
    5 Mar, 02:57 PM Reply Like
  • David653
    , contributor
    Comments (1918) | Send Message
     
    are you saying that all of the few hundred BBM users can cause a overload??
    5 Mar, 02:59 PM Reply Like
  • csxstocks
    , contributor
    Comments (22) | Send Message
     
    this is a great buying opp for investors today. the rally is just getting started http://bit.ly/1mDrqac
    5 Mar, 03:36 PM Reply Like
  • mikebator
    , contributor
    Comments (1260) | Send Message
     
    All the more reason to onto bb10
    5 Mar, 03:38 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    a 2.5% drop and then a .5% gain after hours is a minor dip for any stock, not a slump. You short sellers need to get your act together, stop over dramatizing and cover now while you still can!
    5 Mar, 08:43 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    David do you have a job to go to? You seem to spend an inordinate amount of time in this forum blowing a lot of hot air, with no facts to back up your arguments.
    5 Mar, 08:46 PM Reply Like
  • farmwersteve
    , contributor
    Comments (325) | Send Message
     
    I heard David say in a previous post that he works for Goodyear, in the blimp department.
    Apparently he alone can keep one of those afloat for up to 3 days.

     

    - the above statement is about as accurate as his comments, just more entertaining
    6 Mar, 07:30 AM Reply Like
  • David653
    , contributor
    Comments (1918) | Send Message
     
    Blackberry demise is proof enough
    6 Mar, 04:10 PM Reply Like
  • QRM
    , contributor
    Comments (3) | Send Message
     
    white noise. Blimps?

     

    So 94% of users changed.
    Phones wear out. A $200 discount on a new one is a powerful incentive.
    Also it means 6% stayed, about 3x BB's current market share.
    So where's the logic behind the conclusion that's bad for BB??
    6 Mar, 11:16 AM Reply Like
  • KIA Investment Research
    , contributor
    , BBRY PRO Alerts subscriber
    Comments (9332) | Send Message
     
    QRM,

     

    out of 100 people that brought in a BlackBerry, 94 of them applied the trade-in towards an Apple or Android device.

     

    If BlackBerry was a great phone that people liked, then a far smaller number of folks would have defected from the BlackBerry camp.

     

    And, if what happened at T-Mobile is any indication of the feelings of the greater smartphone buying public, then BlackBerry has some very serious issues.
    7 Mar, 03:02 PM Reply Like
  • perryy
    , contributor
    Comments (86) | Send Message
     
    @mrkknowitall. U don't seem to understand what is going on. One, T-Mobile is just trying to justify wrongdoing against BlackBerry. 2 most of those people that are trading in their BlackBerry are not really aware about the difference between legacy BlackBerry and the new BlackBerry. They are reacting to BlackBerry based on their experiences with the old BlackBerry, it happened to me too till I bought one out of cutriosity and discovered BlackBerry 10 is the best thing our there. The number 3 issue here is people are reacting to T-Mobile's advert of telling people to swith to iphone and get more power to do more. Let them send the same message to android and itoy users and tell us how many people have traded in their iphone for BlackBerry phones.

     

    America rules the world.
    8 Mar, 12:51 PM Reply Like
  • KIA Investment Research
    , contributor
    , BBRY PRO Alerts subscriber
    Comments (9332) | Send Message
     
    perryy,

     

    "T-Mobile is just trying to justify wrongdoing against BlackBerry"

     

    To what end though?
    I hear this a lot, but nobody has ever explained why T-Mobile would risk legal action by making libelous claims against BlackBerry.

     

    "those people that are trading in their BlackBerry are not really aware about the difference between legacy BlackBerry and the new BlackBerry"

     

    And perryy knows this how?
    People know the difference between a Samsung Galaxy and a Note II. People know the difference between an iPhone 4 and an iPhone 5, yet people don't know the difference between a BlackBerry 9900 and a BlackBerry Z10?
    8 Mar, 02:57 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    @Knowitall you should know better than that! Do you really believe T Mobile is really telling the truth? How would anyone know for sure if (95% switched, unless they showed sales receipts to back up what they claim. And lastly the number of people who really did switch was probably so small that there is no way to tell! What is really happening is that T Mobile just wanted to give BB the middle you know what for standing them up publicly.
    8 Mar, 09:26 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    @knowitall What is the difference between Iphnone 4 and Iphone 5 ? (tongue in cheek LOL)
    8 Mar, 09:34 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    Every time i see an Iphone it reminds me of a "Conners" sardine can
    8 Mar, 09:35 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    @Knowitall Oh yes now i know the difference between the Iphone 4 and Iphone 5... finger print scanner! How convenient for the NSA spy agency, a nice copy of your thumb print. Keep up the good work Apple the only NSA approved smartphone.
    8 Mar, 09:54 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    @Knowitall, a lot of people who wanted to buy a blackberry at T-Mobile were told that there were no BB10 phones in stock and besides BB was going out of business, and had their arm twisted into buying something else. The point is they made it very difficult to get a BB10 device from them. You know full well that's the truth. If you want to use T mobile with a BB phone you have to buy one unlocked from Amazon or Ebay and then have it activated on T-Mobile network. So what happens is they are obliged to activate you, but they didn't make any money on the phone! So you can see how well that goes over.
    8 Mar, 10:02 PM Reply Like
  • perryy
    , contributor
    Comments (86) | Send Message
     
    Apple has forced almost all American carriers to sign multi-year contracts, and if they failed to meet up with the terms and conditions of the contract, they have to pay HUGE some of money to apple, just like what happened to verizon of recent. T-Mobile is just trying to avoid such huge financial loss, hence they engage in robbing peter to pay Paul.

     

    Appear, we hail thee, America we hail thee. But remember, you guys are stiffling innovations with this type of thing. The technology behind bb10, is unmatched in the history of smartphone and it is better than what ios of any iteration can offer. The intelligent priority hub,the keyboard the peak and flow, too numerous to mention.
    10 Mar, 04:23 AM Reply Like
  • KIA Investment Research
    , contributor
    , BBRY PRO Alerts subscriber
    Comments (9332) | Send Message
     
    "Apple has forced almost all American carriers to sign multi-year contracts, and if they failed to meet up with the terms and conditions of the contract, they have to pay HUGE some of money to apple, just like what happened to verizon of recent. T-Mobile is just trying to avoid such huge financial loss, hence they engage in robbing peter to pay Paul."

     

    If this is 'the answer' as to why BlackBerry phone sales are so poor, how do you explain the astronomical Samsung sales? Heck, even Microsoft is out selling BlackBerry.

     

    Shouldn't these two companies be similarly crippled by the Apple-lock you describe above?
    10 Mar, 07:53 PM Reply Like
  • jjtom
    , contributor
    Comments (443) | Send Message
     
    It's true Samsung sells a lot of phones but there is still the problem of sales people refusing to sell you a Blackberry product. I don't know if they do that with Microsoft. Actually i find it amazing that anyone would buy a W8 phone( the one that goes blue screen) over a Z30 for example. Did you notice the ratings of the Z30 on Verizon? 95% recommended that phone. That's about as close to a perfect score you will ever get!
    10 Mar, 09:12 PM Reply Like
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