Baptism by recall fire for top GM execs

|By:, SA News Editor

General Motors (GM +0.9%) has doubled the number of customer service reps taking calls from customers about its large ignition switch recall.

Senior VP Alicia Boler-Davis notes in an expansive corporate blog post that the customer wait time for the recall is now down to under a minute.

The automaker has taken some deserved lumps for its actions surrounding the recall, but the current crop of execs - including wartime CEO Mary Barra - have been lauded for their early reaction to the crisis.