Baptism by recall fire for top GM execs


General Motors (GM +0.9%) has doubled the number of customer service reps taking calls from customers about its large ignition switch recall.

Senior VP Alicia Boler-Davis notes in an expansive corporate blog post that the customer wait time for the recall is now down to under a minute.

The automaker has taken some deserved lumps for its actions surrounding the recall, but the current crop of execs - including wartime CEO Mary Barra - have been lauded for their early reaction to the crisis.

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Comments (3)
  • Budavar
    , contributor
    Comments (1404) | Send Message
     
    GM is making some nice cosmetic changes =
    but the wench underneath remains the same =

     

    Translation = the underlying fundamentals are not improving but deteriorating =
    Translation = we started out with 1 recall which become two,
    we started out with a few fatalities which seem to be growing;
    Translation - the clock started clicking with some juicy lawsuits progressing;

     

    Final translation = Anything above $20.............
    27 Mar 2014, 02:10 PM Reply Like
  • drivingthenation
    , contributor
    Comment (1) | Send Message
     
    Mary Barra, CEO of “no crappy cars”, recalls more cars. Porsche recalls cars because of fire
    http://bit.ly/1dA7zaU
    28 Mar 2014, 05:48 AM Reply Like
  • lemm
    , contributor
    Comments (1170) | Send Message
     
    Budavar,give it a rest.Your nasty comments about GM are getting old.
    28 Mar 2014, 05:15 PM Reply Like
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