Seeking Alpha

Service outage takes a toll on Ellie Mae, customers

  • A service outage for Ellie Mae's (ELLI -6.3%) cloud-based mortgage origination software led shares to tumble below $27 today.
  • Ellie says the outage appears to be due to "an external malicious attack characteristic of a distributed denial of service (DDoS)," and that it has "taken actions to isolate the suspicious activity and prevent future unwarranted access." The company adds there are no signs of a data breach.
  • With Ellie's software responsible for processing 20% of U.S. mortgage originations, the outage has had major ripple effects. Lenders have been prevented from closing loans and pulling up credit reports, among other things. "Our business is at a standstill," says a USA Mortgage loan officer.
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