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McDonald's vs. Chipotle: Customer wait times a factor

Apr. 23, 2014 1:50 PM ETMcDonald's Corporation (MCD) StockMCD, CMGBy: Clark Schultz, SA News Editor8 Comments
  • Janney Capital Markets delivers some common sense commentary on McDonald's (MCD -0.2%) and its recent stumble in the U.S.
  • Analyst Mark Kalinowski notes the company's vast number of menu items slows down service times and can lead to kitchen confusion and order mishaps.
  • At one time restaurant analysts chided Chipotle (CMG -1.9%) for its single pipeline approach to customer queues and simple menu, but the chain has bested most rivals in improving comparable-store sales over the last year.

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