Salesforce eyes German deals, launches mobile analytics tools


Marc Benioff, ahead of a keynote at a Munich Salesforce (CRM -0.4%) conference: "We have a dream of becoming a $1 billion software company right here [in Germany] ... We’re looking at making some local acquisitions to improve our position ... These could be core technologies as well as system integrators or next-gen cloud companies."

The remarks coincide with news of a partnership with Deutsche Telekom's T-Systems (IT services) unit, under which T-Systems will be Salesforce's main reseller in Germany, Austria, and Switzerland. As one would expect, SAP has historically loomed large over the German enterprise software market.

Separately, Salesforce has announced a Mobile Reports & Dashboards product for its mobile-centric Salesforce1 CRM app development platform (previous). Among other things, Salesforce promises APIs giving developers "programmatic access to report data that can be integrated into any web or mobile apps," and states users will be able to "drill through dashboards to access and update underlying records and data."

Salesforce has also updated its SMB-focused Desk.com cloud help desk app (complements the more powerful Service Cloud) to feature a better agent console and new APIs. Desk.com's pricing ranges for $3-$50/user/month; Service Cloud goes for $65-$300/user/month.

The moves follow a cloud healthcare app partnership with Philips that's part of an effort to offer industry-specific apps.

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