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Best Buy (BBY) has hired Starbucks (SBUX) exec Stephen Gillett to run its e-commerce efforts....

Best Buy (BBY) has hired Starbucks (SBUX) exec Stephen Gillett to run its e-commerce efforts. Gillett, who was behind Starbucks' Wi-Fi and mobile payments initiatives, says he wants to blend online and offline retail in a "harmonious way." But he has his hands full, given fierce competition from Amazon and other online retailers - competition which has fueled criticism that Best Buy's business model is simply too inefficient to compete.
Comments (1)
  • Interesting. I bought a PC from Best Buy in late 2011 and the sales person carried an iPhone or Android phone on which he had an application that could look up inventory and check pricing on the BB web site. He told me his boss did not like it because he was the only one using it. Obviously they need a culture change.

     

    Best Buy has no choice but to get moving in this direction. Anyone remember Circuit City?
    9 Mar 2012, 06:57 PM Reply Like
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